Job Description

Company Description:

McDonald’s Australia is the largest quick service restaurant operation in the country. Fondly known as "Macca's", we are a household name in Australia for over 50 years, we believe that our customers are the heart and soul of everything we do and make it our mission to make every moment count! As an employer of choice winner, working with us means taking pride and having fun along the way; while growing and developing your career in a dynamic and supportive environment.   

Job Description:

Could you be our next Workplace Relations Consultant? 
As the Workplace Relations Consultant, you will work cohesively in the Employee Relations team as the subject-matter expert on systems for restaurant people practices and compliance at McDonald’s, always working towards maintenance and continuous improvement of McDonald’s IR and ER standards. What can you expect on a day-to-day basis? 

  • Taking on critical ER or IR matters from the Employee Relations hotline
  • Being the primary contact for requests for assistance received from the Fair Work Ombudsman
  • Managing the investigation, and resolution, of all RFAs received by McDonald’s Australia or franchisees
  • Maintaining McDonald’s strong partnership with the Fair Work Ombudsman, to ensure that McDonald’s reputation as a leading franchise employer is maintained
  • Providing support, advice and training to McDonald’s Consultants and licensees on people practices issues and questions
  • Being the market lead for People Review, ensuring that it meets McDonald’s global standards, along with keeping up to date with any legislative or policy changes in the Australian market
  • Escalating any serious matters to the National Employee Relations Manager and legal department, where appropriate
  • Seeking continuous improvement for efficiency and business and legislative alignment
  • Partnering with McDonald’s IT team on any proposed projects, changes or rollouts in relation to restaurant people practices, including things such as the eSmart Clock, Good People Practices Engine (GPPE), Licensee payroll providers and ROIP systems
  • In conjunction with the People & Culture Managers and Employee Relations Advisors, completing calibration People Reviews, to ensure Operations staff are conducting fair and thorough People Reviews 
  • Tracking of all failed People Reviews, including the reason for the failure. Identify any trends or issues and in conjunction with the National Employee Relations Manager and National Training team, implementing appropriate training responses to common themes 
Additional Information:

Your keys to success: 

  • Experienced in employee relations with a strong understanding of employment law
  • Experience with interpreting EBA’s and the Fast Food Award (or similar)
  • Strong knowledge of industrial relations, with ability to negotiate with unions 
  • Ability to work in a fast-paced environment
  • Detailed oriented, able to identify trends through analysis of information and data
  • Organised, methodical and able to effectively manage and prioritise multiple complex matters at once
  • A clear and concise communicator, able to help all stakeholders understand important information 

The Maccas Difference

  • Reward + Recognition programs, along with discounts and benefits
  • Professional development opportunities (including tuition assistance options)
  • Highly flexible work environment (including WFH)  
  • Wellbeing initiatives, including EAP supports and on-site gym (Thornleigh office only)
  • Global network and opportunities
  • Private health insurance
  • 5th week of annual leave (for permanent employees)  

As an equal opportunity employer, we strongly encourage applications from people of all backgrounds, ethnicities, cultures and experiences. We strive to make every moment through the recruitment process a feel-good moment for everyone. Let us know if we can provide any reasonable accommodations to enable you to participate in the job application and interview process, if you'd like to note your pronouns or have suggestions for how we can improve in this space.  

So if you are an energetic and experienced Workplace Relations Consultant who is eager for a career change with a market leading brand connected to over 5 million customers and ample opportunity for personal growth, then APPLY today. You will be directed to an external link to apply. 

Application Instructions

Please click on the link below to apply for this position. A new window will open and direct you to apply at our corporate careers page. We look forward to hearing from you!

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