Vendor Management Analyst

Company Description:

About Us

McDonald’s has run its business in the UK since 1974 and currently operates over 1500 restaurants across the UK and Ireland, serving almost four million customers each day. McDonald’s is one of the UK’s largest private sector employers, employing over 170,000 people.

Hybrid Working
This role is based in our East Finchley office working 3 days in the office and 2 days remotely

Job Description:

The opportunity 
Reporting and aligned to one of our Supplier Managers, you will be responsible for supporting with maintaining supplier relationships throughout their lifecycle, and supplier performance reporting and analysis within the team. You will own the input of supplier information into databases, trackers, dashboards and scorecards contributing to a mature supplier management practice.

What will my accountabilities be?

• Be accountable for managing multiple Tier 3 & 4 suppliers.
• Support with conducting structured and regular service reviews with supplier partners, ensuring performance and value are tracked and reported. Ensure remedial action plans are in place where required.
• Monitor and measure supplier performance utilising dashboards and scorecards, and contribute to relevant performance analysis and reporting.
• Manage day to day communications with suppliers to support strong collaboration culture and ensure alignment with agreed priorities.
• Work closely with the Contracts and Commercial team in maintaining governance, audit and compliance processes for supplier management.
• Work with suppliers to develop product roadmaps that support in driving innovation and value for the business.
• Help identify and document any delivery risks during supplier on and off-boarding.
• Assist in tracking compliance and ensuring suppliers meet their contractual obligations and risk management requirements.
• Provide active support within the Running Great Restaurants Technology (RGRT) team to foster a positive, high-performing culture that aligns with  company values.

What team will I be a part of?

The Supplier Management Analyst will operate within the Supplier Management team and as part of the Running Great Restaurants Technology department.

Who are my customers?

Customers of this role will include:

• Supplier partners
• Supplier Management and wider Technology teams
• Global Vendor Management Office
• Colleagues in other McDonald’s markets and our global offices and segment functions

Qualifications:

What background do I need to have?

• Experience in managing suppliers
• Experience in supplier governance
• Experience working with a diverse and broad range of technology suppliers driving continuous improvement in the availability and performance of their products and services
• Ability to interpret data and present back to suppliers and stakeholders in an appropriate format and level of detail
• Possesses excellent interpersonal and communication skills and commercial acumen
• The role holder will be able to build collaborative working relationships with suppliers and stakeholders including McDonald’s Franchisees
• Ability to build familiarity with supplier contract terms, SLAs and knowledge of supplier governance practices 
• Experience of building and maintaining product roadmaps and prioritised backlog

Person specification

• Detail driven and able to easily identify trends and improvement activity through problem-solving skills
• Share information, good practice and expertise with others
• Organised and able to adapt quickly to changing priorities
• Listen actively and objectively
• Understands the commercial impact of supplier performance on the wider business
• Confident in influencing and negotiating with suppliers to drive better value
• Proficient in relevant tools e.g Excel, Power BI, Tableau, PowerPoint
• Ability to manage multiple supplier relationships and handle competing priorities
• Respond to and discuss issues

Additional Information:

Company Vision and Culture

Our Global vision is to build a better McDonald’s and in the UK and Ireland we are working hard to be the UK & Irelands best-loved restaurant company.

McDonald’s is defined by its culture. Our culture shapes and informs everything we think and everything we do. Our culture influences the way we interact with each other, and how we interact with customers, franchisees and suppliers. Our culture motivates and inspires us to attract and retain great talent, creating positive, energising, exceptional working environment for us all.

Our values drive our culture and shape our beliefs, our priorities and our actions. They influence the decisions we make, how we treat one another and how we show up as a brand to the world.

Serve: We put our customers and our people first
Inclusion: We open our doors to everyone
Integrity: We do the right thing
Community: We are good neighbours
Family: We get better together

At McDonald’s we are People from all Walks of Life... 

People are at the heart of everything we do, and they make the McDonald’s experience. We embrace diversity and are committed to creating an inclusive culture that means people can be their best authentic self in our restaurants and offices, which helps us to better serve our customers. We have a strong heritage of diversity and representation within our communities, which we are proud of. The diversity of our people, customers, Franchisees and suppliers gives us strength.

We do not tolerate inequality, injustice or discrimination of any kind.  These are hugely important issues and a brand with our reach and relevance means we have a very meaningful role to play.

We also recognise our responsibility as a large employer to continue being active in our communities, helping to develop skills and drive aspirations that will help people to be more aware of the world of work and more successful within it, whether with McDonald’s or elsewhere."

#LI-Hybrid