US Payments Manager

Company Description:

McDonald’s is proud to be one of the most recognized brands in the world, with restaurants in over 100 countries that serve 70 million customers daily. We continue to operate from a position of strength. Our updated growth strategy is focused on staying ahead of what our customers want and realizing further growth potential. Our relentless ambition is why McDonald’s remains one of the world’s leading corporations after almost 70 years. Joining McDonald's means thinking big and preparing for a career that can have influence around the world.

At McDonald’s, we see every day as a chance to create positive impact. We lead through our values centered on inclusivity, service, integrity, community and family. From support of Ronald McDonald House Charities to our Youth Opportunity project and sustainability initiatives, our values keep us dedicated to using our scale for good: good for our customers, people, industry and planet. We also offer a broad range of outstanding benefits including a sabbatical program, tuition assistance and flexible work arrangements.

Job Description:

Reporting to the Director of Global Cashless Payments and Fraud, the U.S. Payments Manager oversees and supports the use of all forms of cashless payments used in the U.S. Restaurants and any related entities, as well as armored car relationships for company owned restaurants. This includes managing vendor relationship with Payments Processors, Global Card Networks, Debit Card Networks, and Armored Carriers to ensure cost minimization, proper service support levels, and issue resolution.  Due to the dynamic and constantly evolving nature of the Payments industry, the U.S. Payments Manager must stay on top of changes in pricing, fees, penalties, and legal and compliance requirements, while keeping key stakeholders informed and advised. 

Given the complexity of contractual pricing arrangements with the card networks (including volume requirements, routing restrictions, variations in card types, etc.), the Manager must ensure that conditions are continuously met to ensure the System accesses and maximizes savings and rebates. Further, given the ongoing expansion of mobile digital payments (Global Mobile App (GMA), Delivery) in addition to long-standing physical card payments (In-store, Kiosk, Drive Thru), the Manager must ensure that contractual conditions and settlement terms for proposed new Forms of Payment ("FoP") align with those of existing FoP and contractual obligations, while ensuring performance metrics (authorization rates, card loading, drop-off rates, downgrades, etc.) are continuously monitored, understood, and improved.

Responsibilities:

• Assisting in U.S. Payments vendor negotiations advising on impacts of terms to the System, rate protection schemes, service level requirements, impact on other contractual obligations, etc.
• Monitoring Payments vendor performance and mediating when there are performance disputes or significant issues relating to owner operators.
• Ensuring ongoing monitoring and adjustments to debit routing to ensure that US System’s negotiated rates and rebates savings are maximized. 
• Reviewing periodic card network rate adjustments and changes in Payments industry standards, rules, and regulations and communicating the anticipated System impact.
• Advocating for cost minimization and other U.S. System interests in new Payment initiatives.
• Work cross-functionally across the organization (Global Treasury Payments and Fraud, Digital Technology, Digital Customer Engagement, Data Technology, Privacy, Legal, etc.) to drive successful outcomes for U.S. Payments. 
• Facilitate acceptance agreements with processor and card brands, coordinate MIDs, settlement bank account and any hardware necessary as needed for Home Office.
• Manage armored carrier relationships for company-owned restaurants, ensuring service levels are met.
• Serve as escalation point for Operations and U.S. Security when armored carriers do not meet service requirements.
• Manage a team of 2, providing guidance on team goals, prioritization, and career pathing.

Benefits eligible: Yes
Bonus eligible: Yes
Long term incentive eligible: Yes
The expected salary range for this role is $112,860 - $143,900 per year
The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we may also consider your experience, and other job-related factors.

Qualifications:

• BA/BS degree in Business, Accounting and/or Finance.
• Minimum 5 - 7 years of cashless payments experience, including digital payments.
• Prior vendor contract negotiation and monitoring experience.
• Strong organizational and communication skills, both written and oral, are critical to success.
• Armored Car experience a plus.
• People management experience is a plus

Additional Information:

Benefits eligible: This position offers health and welfare benefits, a 401(k) plan, adoption assistance program, educational assistance program, flexible ways of working, and time off policies (including sick leave, parental leave, and vacation/PTO). Eligibility requirements apply to some benefits and may depend on job classification and length of employment. 

Bonus eligible: This position is eligible for a bonus, calculated based on individual and company performance.

Long term Incentive eligible: This position is eligible for stock or other equity grants pursuant to McDonald’s long-term incentive plan.

McDonald’s is an equal opportunity employer committed to the diversity of our workforce. We promote an inclusive work environment that creates feel-good moments for everyone. McDonald’s provides reasonable accommodations to qualified individuals with disabilities as part of the application or hiring process or to perform the essential functions of their job. If you need assistance accessing or reading this job posting or otherwise feel you need an accommodation during the application or hiring process, please contact mcdhrbenefits@us.mcd.com. Reasonable accommodations will be determined on a case-by-case basis.

McDonald’s provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to sex, sex stereotyping, pregnancy (including pregnancy, childbirth, and medical conditions related to pregnancy, childbirth, or breastfeeding), race, color, religion, ancestry or national origin, age, disability status, medical condition, marital status, sexual orientation, gender, gender identity, gender expression, transgender status, protected military or veteran status, citizenship status, genetic information, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Nothing in this job posting or description should be construed as an offer or guarantee of employment.