TMO PMO & Change Management Lead

Company Description:

Seeking a TMO PMO & Change Management Lead for Italy to deliver on this newly created role as part of the recently formed Transformation Management Office (TMO).

In this role you will work with the Italian market to ready them for our Transformation vision across the Consumer, Restaurant and Company platform.  You will provide strategic alignment, execution excellence, and change management leadership with regards to all transformation programmes to be delivered in your market.  You will seek to uphold globally defined programme management and change management standards, processes, and tools.  You will also act as the glue between transformation programmes being led by the global team and the execution in your market, ensuring alignment, solving, and advocating for market-specific nuances and challenges (e.g., capacity / resourcing) and supporting your market leadership balance the need to perform and transform.

The role will work across market and global, as well as multiple projects and programmes that form ‘Transformation’.  As such the role requires navigating a complex stakeholder landscape.

Whilst part of the global Transformation Management Office, you will be based in Italy. The role may also involve limited ad-hoc travel elsewhere in Europe and the USA to work with your global colleagues.

Job Description:

Primary Responsibilities

• Market Alignment: Coordinate market transformation to ensure alignment and delivery of the Accelerating the Arches vision across the three strategic advantages - Consumer, Restaurant, Company. Collaborate closely with Enterprise Transformation Office and program leadership to seamlessly integrate and execute programs in market.
• Integrated Market Roadmap: Drive integration of market roadmap and ongoing change control in alignment with Enterprise Transformation Office governance and process. Track execution progress, triage and escalate risks and proactively resolve issues.  Facilitate horizontal coordination among market teams to promote a shared understanding of interdependencies. Continuously evaluate and refine the roadmap, adapting plans to accommodate changing priorities, resources, or external factors.
• Capacity Planning and Execution Management: Understand resource and skill needs of market personnel to support transformation initiatives. Assess existing market capacity and enable talent planning with market leadership and People team. Support mobilization of in-market teams for each initiative in partnership with global programs (part-time SMAs, full-time, backfills, etc.).
• Cross-Functional Stakeholder Management and Escalation: Act as key liaison with various stakeholders, including global, segment and market leadership to drive alignment. Escalate key issues and risks as needed. Partner with in-market Change Management & Comms teams to foster buy-in across teams and with franchisees and effectively communicate progress and key changes throughout the transformation. Drive "share & steal" opportunities across markets and programs.
• Manage Market Change Portfolio: Partner with business leaders to understand and support the change needs of the market. Integrate the portfolio of ongoing change programs to drive connected change experiences for stakeholders. Maintain the market’s change pipeline, anticipating needs and working with the central Transformation Management Office Change Team to plan for future change needs.
• Align Leadership: Influence business leaders and program sponsors to role-model/advocate for change. Align leaders on change vision and strategy across the market, ensuring that leaders understand their role in leading through change.
• Drive Change in the Market with One McDonald’s Way: Maintain an understanding of Change and broader McDonald’s strategy and priorities. Work with functional market business partners to shape the change scope and timeline and to assess the change impacts. Coordinate change delivery leveraging McDonald’s Change framework, methodology, and assets. Support the creation of a market-specific adoption plan. Support and manage the implementation of the transformation in the market, receiving instruction from central enterprise change leadership and reporting on market needs, challenges, and risks, elevating as needed. Coordinate prioritization of change against other ongoing market initiatives with the market PMO representative. Drive consistent change experiences, ensuring that best practices are shared across the enterprise.
• Plan & Coordinate Market Communications: Aid in the localization and coordination of an end-to-end communications plan that is market-specific and leverage the plans provided by Enterprise Transformation Office that includes audience groups, communication needs, key messages, and current and future communications channels.
• Advocate for Change and Build Enterprise Change Knowledge: Gain understanding of Change Framework and support upskilling of partners. Provide input, document requirements, and support the design and delivery of training programs with internal and external partners. Actively identify influential partners and ways to inspire change initiatives on specific projects. Advise and coach functional leaders on key Change Management decisions (e.g., strategy, execution, and measurement) to ensure alignment with McDonald’s change methodology.

Qualifications:

Education & Certifications:

• Bachelor’s degree in business management, human resources, or related field.
• Project Mgmt. Professional (PMP®) Certified
• PROSCI, ADKAR or equivalent change management certification
• Desirable: master’s degree in business management, human resources, or related field.

Skill & Experience:
You will have solid experience in optimizing Project Management and delivering Change Management including:  

• Business level communication skills in Italian & English - both Written & Verbal
• Working across a business segment or market/country
• Excellent stakeholder management skills
• Balancing competing priorities (country versus global organizational goals)
• Advisory and coaching experience
• Excellent influencing skills
• Resilient and adaptable to changing circumstances
• Achieving through matrix teams
• Excellent verbal and written skills, with the ability to make the complicated simple
• Collaborative and customer-driven approach
• Delivery of behavioural change
• Use of change management frameworks to deliver change
• Designing and executing project plans & managing budgets
• Monitoring performance metrics and adjusting processes & priorities as needed.
• Driving continuous improvement and best practices.

Stakeholder Management:
Ability to lead people and partner with stakeholders to maintain influence with business leaders and drive alignment to transformation.

Personal Qualities:
Willingness and ability to live the McDonald’s values every day: Serve, Inclusion, Integrity, Community, and Family.

Additional Information:

At McDonald’s we are People from all Walks of Life... 

People are at the heart of everything we do, and they make the McDonald’s experience. We embrace diversity and are committed to creating an inclusive culture that means people can be their best authentic self in our restaurants and offices, which helps us to better serve our customers. We have a strong heritage of diversity and representation within our communities, which we are proud of. The diversity of our people, customers, Franchisees and suppliers gives us strength.

We do not tolerate inequality, injustice or discrimination of any kind.  These are hugely important issues and a brand with our reach and relevance means we have a very meaningful role to play.

We also recognise our responsibility as a large employer to continue being active in our communities, helping to develop skills and drive aspirations that will help people to be more aware of the world of work and more successful within it, whether with McDonald’s or elsewhere."