Job Description

Company Description:

McDonald’s has run its business in the UK since 1974 and celebrates its 50th anniversary this year. The business currently operates over 1,450 restaurants across the UK and Ireland, serving almost four million customers each day. McDonald’s is one of the UK’s largest private sector employers, employing over 177,000 people.

McDonald’s UK & Ireland has a proven track record of investing in the development of its employees and offering flexibility as part of its dedication to being a modern and progressive company. Every year, it invests over £40 million in developing people, giving every one of its employees the opportunity to take part in structured training.

McDonald’s buys ingredients from over 23,000 British and Irish farmers and spends over £1.1billion annually on its food and packaging requirements. McDonald’s is committed to supporting British and Irish farmers to ensure it can continue to source many of its ingredients from the UK and Ireland.

McDonald’s is a market leader in its field, striving for the highest standard of quality, speed and restaurant experience. Re-generation of our restaurant infrastructure, covering digital ordering, re-imaging and dual-point service make working at McDonald’s more exciting than ever!

We are dedicated to using our scale for good: good for people, our industry and the planet. From bold recycling initiatives and sustainable sourcing efforts to our partnership with Ronald McDonald House Charities, we see every day as a chance to have a genuine impact on our customers, our people and our partners.

We're a people business just as much as we are a restaurant business. We strive to be the most inclusive brand in the world by building diverse teams who create delicious, feel-good moments that are easy for everyone to enjoy. Joining McDonald's means thinking big every day and preparing for a career that can have impact around the world.

Company Vision and Culture
Our Global vision is to build a better McDonald’s and, in the UK, and Ireland we are working hard to be the UK & Irelands best-loved restaurant company.
McDonald’s is defined by its culture. Our culture shapes and informs everything we think and everything we do. Our culture influences the way we interact with each other, and how we interact with customers, franchisees and suppliers. Our culture motivates and inspires us to attract and retain great talent, creating positive, energising, exceptional working environment for us all.

Our values drive our culture and shape our beliefs, our priorities and our actions. They influence the decisions we make, how we treat one another and how we show up as a brand to the world.

Serve: We put our customers and our people first
Inclusion: We open our doors to everyone
Integrity: We do the right thing
Community: We are good neighbours
Family: We get better together   

Job Description:

The Opportunity 
An exciting opportunity to lead the newly formed New Site Opening and Infrastructure team within Running Great Restaurant Technology, the Technology infrastructure and NSO Manager will be responsible for defining and implementing viable strategies and plans that meet McDs targets for New Site Openings for Technology, whilst delivering a robust and secure infrastructure to all UK&I restaurants and corporate services. The work will cover technical, procedural and behavioural aspects, working across multiple partners, functions and markets to achieve these goals.

A leadership role, that will require not only strong technical expertise, but also exemplary people management and leadership skills. This role will sit on the Technology Leadership team and be an active contributor in shaping broader technology strategies, plans and roadmaps to achieve the overarching strategy and plans. . 

What will my accountabilities be?

  • Provide leadership and team management to the newly formed NSO and Infrastructure team, developing and leading an effective, high-performance team, retaining and attracting key talent to ensure continuous improvement in staff competencies, skills, and knowledge.
  • Line Management of 2 Direct Reports (both G4) as well as broader team management duties for more junior members
  • Define and oversee the implementation of the UK&I infrastructure plan, aligned with global standards.
  • Define and oversee the implementation of technology work in support of meeting yearly New Site Opening Plans, importantly assessing changes required to meet the increased demand for NSOs in 2025-2027 in line with McDs Accelerating the Arches global strategy.
  • Define and lead the implementation of plans for technology integration with IRLX and other store conversions.
  • Leadership point of contact for all vendors who support McDs on infrastructure, network, or new site openings. This will include but not be limited to key engagement with VM02, Cap Gemini, Acrom, Span, Celestra and Vista. 
  • Working closely with construction, seeking areas for continuous improvement, both in processes, technical offerings, and ways of working between teams
  • Accountable for the resolution of infrastructure and/or network production problems, working closely with the Service Operations team.
  • Work closely with our global risk and infrastructure teams on UK&I alignment to global strategies, building strong relationships to influence market priorities.
  • Work closely with our UK&I vendors to implement new infrastructure or network solutions.
  • Accountable for implementing global tools that the UK&I market agree to roll-out. 
  • Leadership custodian of network control and compliance processes.
  • Accountable for work to drive infrastructure and network P1 and P2 incident reduction. 
  • Role will play an active role in broader technology initiatives and plans as part of the Technology Leadership team.
  • Produce reports and presentations to drive greater MI analytics, supporting improved decision making across the Technology team.
  • Work closely with Technology Cyber Security to support overall market technology risk reduction.
  • McDs escalation point for network queries from all appropriate vendors on infrastructure or new site queries
  • Support the Director of Technology on developing forward plans, strategies, and roadmaps.

What Team will I be a part?
We are looking for a technically astute, people focused strategic leader to join the Running Great Restaurant Technology Leadership team. The team have an ambitious agenda and there is no better time to join this incredible team and be an instrumental part of improving and adapting IT within the business. 

Who are my customers?
The role will report to the Director of Technology in the Running Great Restaurant Technology Team (RGRT) and will have close working relationships with IT partners including: VM02, Span, Acrom, Cap Gemini, Sopra Steria and Vista, whilst collaboratively working with all Technology teams, RSG, Operations and Field Teams, the UK & ROI Restaurants and Franchisees. 


What background do I need to have?
The right candidate will have the following background:

  • Extensive  experience working in technology roles, ideally with infrastructure experience 
  • Multi-year people management experience
  • Proven experience in Cisco/Networking and SD-WAN 
  • Experience of working with multiple vendors, driving service improvement and outcomes.
  • Experience of working with multiple vendors who focus on infrastructure services .
  • Proven experience in implementing Continual Service Improvement (CSI) processes and applications. 
  • Proven stakeholder management skills up to and including Executive management teams.
  • Pragmatic, thoughtful and customer focused attitude
  • Strong communication skills, a curious mind set, is confident and can work independently.  
  • Strong customer centric orientation 
  • Franchised or QSR experience is desired. 
  • Preferable to have technology experience of opening retail or hospitality units at scale. 
  • Hospitality or Retail experience is preferable.
  • Work with energy and passion and inspire the same in others, focused on own and the team’s development. Management experience desirable
  • Build a feedback-rich environment that inspires and models the exchange of feedback. 
  • ITIL Problem Management qualification desirable and strong analytical skills (desirable, not critical)
  • Appropriate network qualifications based on experience levels (desirable, not critical)
Additional Information:

At McDonald’s we are People from all Walks of Life... 

People are at the heart of everything we do and they make the McDonald’s experience. We embrace diversity and are committed to creating an inclusive culture that means people can be their best authentic self in our restaurants and offices, which helps us to better serve our customers. 

We have a strong heritage of diversity and representation within our communities, which we are proud of. The diversity of our people, customers, Franchisees and suppliers give us strength. 

We do not tolerate inequality, injustice or discrimination of any kind.  These are hugely important issues and a brand with our reach and relevance means we have a very meaningful role to play. 

We also recognise our responsibility as a large employer to continue being active in our communities, helping to develop skills and drive aspirations that will help people to be more aware of the world of work and more successful within it, whether with McDonald’s or elsewhere." 


Application Instructions

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