Job Description

Company Description:

McDonald's evolving Accelerating the Arches growth strategy puts our customers and people first and demonstrates our competitive advantages to strengthen our brand. We are recognized on lists like Fortune’s Most Admired Companies and Fast Company’s Most Innovative Companies.

Doubling Down on the 4Ds (Delivery, Digital, Drive Thru, and Development)

Our growth pillars emphasize the critical role technology plays as the best-in-class, global omni-channel restaurant brand. Technology enables the organization through digital technologies, and improving the customer, crew and employee experience each and every day!

Global Technology forging the way

Leading the digitization of our business is the Technology organization made up of innovation specialists who build industry defining tech using the latest innovations and platforms, like AI and edge computing to deliver on the next set of groundbreaking opportunities for the business. We take on technology innovation challenges at an incredible scale, and work across global teams who are always hungry for a challenge! This provides access to compelling career paths for technologists. It’s bonus points when you get to see your family and friends use the tech you build at their favorite McD restaurant.

Job Description:

This opportunity is part of the Global Technology Infrastructure & Operations team (GTIO), where our mission is to deliver modern and relevant technology that supports the way McDonald’s works. We provide outstanding foundational technology products and services including Global Networking, Cloud, End User Computing, and IT Service Management. It’s our goal to always provide an engaging, relevant, and simple experience for our customers.

The Technical Product Manager, End User Infrastructure & Operations, collaborates with the GTIO Senior Manager. This role will be responsible for developing relationships with our customers and partners to understand their needs, assist with end user infrastructure upgrades and adoption planning, and drive continuous evolution of the comprehensive End User Infrastructure & Operations offerings. This individual provides internal team governance to ensure team priorities align with the overall team strategy. This role will be instrumental in implementing the team vision of locally relevant and globally consistent end-user infrastructure platforms, services, and capabilities.

This is an exciting opportunity for an expert technology leader to help craft the transformation of infrastructure and operations products and services for the entire McDonald's environment.

Responsibilities & Accountabilities:

  • Create and participate in forums to ensure timely two-way communication between the End User Infrastructure & Operations (EUIO) team and markets, business units, and other multi-functional teams. Identify and address opportunities to improve communication.
  • Develop deep understanding of all aspects of the EUIO platforms and capabilities offering, including global standards, prerequisites, and limitations for adoption.
  • Maintain EUIO standards documentation and playbooks with input from EUIO team leaders; provide mentorship and assistance to markets as they embrace EUIO standards (services, platforms, other capabilities).
  • Own and improve the EUIO team’s metric collection and releasement management processes.
  • Own and manage the EUIO team's intake process for general EUIO inquiries and ad-hoc requests.
  • Understand McDonald’s current support landscape of tools, processes, standards, automation, monitoring, hardware, and more.
  • Continuously solicit feedback and evaluate EUIO’s operational processes to find opportunities for the EUIO team to deliver faster, better, and more efficient solutions for our collaborators.
  • Support the EUIO team in their Agile/Jira practices. Lead bi-weekly sprint sessions and sprint reviews.
  • Assist EUIO leadership with case development for new initiatives, insourcing proposals, etc.
  • Facilitate monthly EUIO all-hands meetings.
  • Decompose sophisticated problems into empathic challenges. Consistently bring strong, data-driven business, and technical judgment to decisions.

Willingness and ability to live the McDonald’s values every day: Serve, Inclusion, Integrity, Community, and Family.

· Understand McDonald’s current support landscape of tools, processes, standards, automation, monitoring, hardware and more.

· Superb communication, presentation and interpersonal skills, with the ability to convey complex ideas in easy-to-understand business friendly language.

· Understand customer centricity, and lead products with that mindset.

· Experience partnering with stakeholders across complex global organizations.

· Excellent collaboration skills with the ability to work effectively in cross-functional teams.

· Working knowledge of software development, agile methodologies, and infrastructure platforms.

· Hands-on experience developing business cases, multi-year roadmaps, and presentations for senior leadership audiences.

· Demonstrated ability to manage initiatives from an unclear problem statement, driving clarity, understanding, and opportunity assessment, managing trade-offs and evaluating potential concepts with internal and external partners using design thinking and agile principles.

· Strong attention to detail and a commitment to producing high-quality work.

· Passion for emerging technology and real-world applications.

· Proficient with Microsoft Office Suite, including Excel and PowerPoint.

· Experience with Microsoft Power BI and Jira.

Preferred Qualifications

· Demonstrated ability to manage and navigate to drive results within a globally distributed organization.

· Familiarity with Jira, Confluence, and product road mapping tools.

· Experience building and managing infrastructure platforms that address global complexities, meet security standards, and support differences between markets/regions

Additional Information:

McDonald’s is an equal opportunity employer committed to the diversity of our workforce. We promote an inclusive work environment that creates feel-good moments for everyone. McDonald’s provides reasonable accommodations to qualified individuals with disabilities as part of the application or hiring process or to perform the essential functions of their job. If you need assistance accessing or reading this job posting or otherwise feel you need an accommodation during the application or hiring process, please contact Reasonable accommodations will be determined on a case-by-case basis.

McDonald’s provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to sex, sex stereotyping, pregnancy (including pregnancy, childbirth, and medical conditions related to pregnancy, childbirth, or breastfeeding), race, color, religion, ancestry or national origin, age, disability status, medical condition, marital status, sexual orientation, gender, gender identity, gender expression, transgender status, protected military or veteran status, citizenship status, genetic information, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Nothing in this job posting or description should be construed as an offer or guarantee of employment.

Application Instructions

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