Technical Product Analyst

Company Description:

McDonald’s growth strategy, Accelerating the Arches, encompasses all aspects of our business as the leading global omni-channel restaurant brand. As the consumer landscape shifts we are using our competitive advantages to further strengthen our brand. One of our core growth strategies is to Double Down on the 3Ds (Delivery, Digital and Drive Thru). McDonald’s will accelerate technology innovation so 65M+ customers a day will experience a fast, easy experience, whether at one of our 25,000 and growing Drive thrus, through McDelivery, dine-in or takeaway. 

McDonald’s Global Technology is here to power tomorrow’s feel-good moments.That’s why you’ll find us at the forefront of transformative technology, exploring new and innovative ways to serve our millions of customers and spread happiness one delicious Hot Fudge Sundae-dipped fry at a time. Using AI, robotics and emerging tech, we’re digitizing the Golden Arches. Combine that with our unparalleled global scale, and we’re reshaping all areas of the business, industry and every community that is home to a McDonald’s restaurant. We face complex tech challenges every day. But that’s where our diverse and talented teams come in. They’re made up of the best and brightest from all over the globe, and they thrive in the space where feel-good meets fast-paced.  

Check out the McDonald’s Global Technology Technical Blog to learn how technology and our global team are directly enabling the Accelerating the Arches strategy. 

Job Description:

The Technical Product Analyst, role is part of the Supply Chain technology team within Global Technology Enterprise Products and Platform (EPP). The role collaborates with the Sr Product Manager of Global Technology Supply Chain. This role is responsible for helping to drive outcomes for the Global Supply Chain applications, running the agile product and process, driving better user experience and adoption, and ensuring alignment with the Global and Market Supply Chain team.

This is an exciting opportunity to influence the McDonald's supply chain environment on a global scale.

Responsibilities & Accountabilities:

• Contributes to features throughout their lifecycle, from conceptualization and implementation to deployment, maintenance, and support.
• Offers input into the functional design and acceptance criteria of business requirements, ensuring clarity and validation for developers.
• Writes epics, user stories, and acceptance criteria in automation scripts, and assists in leading all agile events as part of the product team.
• Identifies customer issues, transforms them into problem statements, and delivers solutions through design thinking.
• Serves as scrum leader, collaborating with teams to improve agile practices and support PI planning activities.
• Maintains knowledge of key business processes and systems.
• Collaborates with other product teams, technical architects, developers, and tech leads to understand and guide the technology roadmap.
• Verifies the results of testing and raises defects/issues against the features owned. Tracks defects to ensure resolutions are implemented.
• Supports the end-to-end testing of the feature and provides sign-off for the code release into production.
• Validates the production release by working with business users applying test accounts in the production environment.
• Establishes and nurtures strong working relationships with various collaborators throughout the organization.

Benefits eligible: Yes
Bonus eligible: Yes
The expected salary range for this role is $98,140.00 - $125,130.00 per year 
The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we may also consider your experience, and other job-related factors.

Qualifications:

• Strong written and verbal communication abilities, skilled at presenting information clearly and concisely to senior partners.
• Demonstrated experience in leading Agile teams and proficient in using tools like Smartsheet, Jira, and Confluence
• Technical knowledge in software development and programming, crucial for the role.
• Proficiency in writing SQL or NoSQL queries and crafting reports with relational or big data.
• Expertise in user-centric designs to drive efficient customer journey outcomes.

Experience

• More than 3-4 years of product execution or technical business analysis experience, along with a Bachelor's degree or equivalent experience
• Hands-on experience working in an Agile team.
• Skilled in defining user experience needs, writing epics, stories, and acceptance criteria
• Demonstrable experience of applying Project Management and Agile Scrum Practices.

Additional Information:

Benefits eligible: This position offers health and welfare benefits, a 401(k) plan, adoption assistance program, educational assistance program, flexible ways of working, and time off policies (including sick leave, parental leave, and vacation/PTO). Eligibility requirements apply to some benefits and may depend on job classification and length of employment. 

Bonus eligible: This position is eligible for a bonus, calculated based on individual and company performance.

McDonald’s is an equal opportunity employer committed to the diversity of our workforce. We promote an inclusive work environment that creates feel-good moments for everyone. McDonald’s provides reasonable accommodations to qualified individuals with disabilities as part of the application or hiring process or to perform the essential functions of their job. If you need assistance accessing or reading this job posting or otherwise feel you need an accommodation during the application or hiring process, please contact mcdhrbenefits@us.mcd.com. Reasonable accommodations will be determined on a case-by-case basis.

McDonald’s provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to sex, sex stereotyping, pregnancy (including pregnancy, childbirth, and medical conditions related to pregnancy, childbirth, or breastfeeding), race, color, religion, ancestry or national origin, age, disability status, medical condition, marital status, sexual orientation, gender, gender identity, gender expression, transgender status, protected military or veteran status, citizenship status, genetic information, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Nothing in this job posting or description should be construed as an offer or guarantee of employment.