Technical Product Analyst

Company Description:

McDonald’s growth strategy, Accelerating the Arches, encompasses all aspects of our business as the leading global omni-channel restaurant brand. As the consumer landscape shifts we are using our competitive advantages to further strengthen our brand. One of our core growth strategies is to Double Down on the 3Ds (Delivery, Digital and Drive Thru). McDonald’s will accelerate technology innovation so 65M+ customers a day will experience a fast, easy experience, whether at one of our 25,000 and growing Drive thrus, through McDelivery, dine-in or takeaway. 

McDonald’s Global Technology is here to power tomorrow’s feel-good moments.That’s why you’ll find us at the forefront of transformative technology, exploring new and innovative ways to serve our millions of customers and spread happiness one delicious Hot Fudge Sundae-dipped fry at a time. Using AI, robotics and emerging tech, we’re digitizing the Golden Arches. Combine that with our unparalleled global scale, and we’re reshaping all areas of the business, industry and every community that is home to a McDonald’s restaurant. We face complex tech challenges every day. But that’s where our diverse and talented teams come in. They’re made up of the best and brightest from all over the globe, and they thrive in the space where feel-good meets fast-paced.  

Check out the McDonald’s Global Technology Technical Blog to learn how technology and our global team are directly enabling the Accelerating the Arches strategy. 

Job Description:

Join McDonald’s Global Technology Infrastructure & Operations (GTIO) team, where we deliver modern, reliable technology that supports how McDonald’s works every day. Our mission is to create best-in-class experiences through foundational technology services, including Global Networking, Cloud, End User, and IT Service Management.

We’re looking for a Technical Product Analyst to join the End User Infrastructure and Operations (EUIO) team. In this role, you’ll help shape how employees experience our technology services across the globe. You’ll partner with product owners, designers, and business partners to understand user needs, improve our systems, and create consistent, user-centered experiences.

You’ll report to the Technical Product Owner for Portal Services and User Experience, helping turn ideas into real solutions that make work simpler and more intuitive for our global workforce.

What You’ll Do

• Help defines the product roadmap, aligning milestones and outcomes with team goals.
• Support the design and implementation of digital experiences that are engaging and easy to use.
• Conduct user research to understand problems, capture feedback, and translate insights into action.
• Work with multi-functional teams to develop personas, wireframes, and prototypes based on user needs.
• Guide user testing to ensure product quality and usability.
• Help develop clear, concise documentation to support product design and strategy.
• Collaborate with product teams to make sure the final experience reflects UX best practices.
• Track user experience metrics, continuously improving our platforms and tools.
• Stay informed on industry trends, and bring creative ideas to the team.
• Proactively identify risks, support issue resolution, and share regular status updates with collaborators.
• Lead or support service issues and enhancements, ensuring smooth experiences across platforms.

Who You Are

• You bring a user-first mentality and are excited to advocate for phenomenal experiences.
• You’re comfortable working in both technical and non-technical spaces, partnering across teams.
• You thrive in environments with multi-functional collaboration, change, and innovation.
• You take initiative and are always looking for ways to improve tools, processes, and experiences.
• You communicate clearly and confidently-whether you’re leading a meeting or writing documentation.
• You understand how to balance multiple projects, keeping timelines and goals on track.

Benefits eligible: Yes
Bonus eligible: Yes
The expected salary range for this role is $98,140-$125,130 per year per year 
The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we may also consider your experience, and other job-related factors.

Qualifications:

• Bachelor’s degree in a technical or related field.
• 3-5 years of experience in technical product or service delivery roles.
• Knowledge of UX standard processes, user research, wireframing, and prototyping tools.
• Ability to turn sophisticated ideas into simple, intuitive user flows.
• Experience leading product implementation, issue customer concern, and collaborator communication.
• Familiarity with incident, change, and problem management processes.
• Experience in software development, engineering, or technical product management preferred
• UX/UI experience designing for both web and mobile platforms is a plus

What Sets You Apart

• You live the McDonald’s core values: Serve, Inclusion, Integrity, Community, and Family.
• You have a strong service mentality and understand what makes a phenomenal user experience.
• You enjoy collaborating across global teams and navigating ambiguity with confidence.
• You are curious, driven, and always learning-open to new insights and ready to grow.

#Li-Hybrid

Additional Information:

Benefits eligible: This position offers health and welfare benefits, a 401(k) plan, adoption assistance program, educational assistance program, flexible ways of working, and time off policies (including sick leave, parental leave, and vacation/PTO). Eligibility requirements apply to some benefits and may depend on job classification and length of employment. 

Bonus eligible: This position is eligible for a bonus, calculated based on individual and company performance.

McDonald’s is an equal opportunity employer committed to the diversity of our workforce. We promote an inclusive work environment that creates feel-good moments for everyone. McDonald’s provides reasonable accommodations to qualified individuals with disabilities as part of the application or hiring process or to perform the essential functions of their job. If you need assistance accessing or reading this job posting or otherwise feel you need an accommodation during the application or hiring process, please contact mcdhrbenefits@us.mcd.com. Reasonable accommodations will be determined on a case-by-case basis.

McDonald’s provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to sex, sex stereotyping, pregnancy (including pregnancy, childbirth, and medical conditions related to pregnancy, childbirth, or breastfeeding), race, color, religion, ancestry or national origin, age, disability status, medical condition, marital status, sexual orientation, gender, gender identity, gender expression, transgender status, protected military or veteran status, citizenship status, genetic information, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Nothing in this job posting or description should be construed as an offer or guarantee of employment.