Technical Product Analyst

Company Description:

McDonald’s is proud to be one of the most recognized brands in the world, with restaurants in over 100 countries that serve 70 million customers daily. We continue to operate from a position of strength. Our updated growth strategy is focused on staying ahead of what our customers want and realizing further growth potential. Our relentless ambition is why McDonald’s remains one of the world’s leading corporations after almost 70 years. Joining McDonald's means thinking big and preparing for a career that can have influence around the world.

At McDonald’s, we see every day as a chance to create positive impact. We lead through our values centered on inclusivity, service, integrity, community and family. From support of Ronald McDonald House Charities to our Youth Opportunity project and sustainability initiatives, our values keep us dedicated to using our scale for good: good for our customers, people, industry and planet. We also offer a broad range of outstanding benefits including a sabbatical program, tuition assistance and flexible work arrangements.

Job Description:

McDonald’s growth strategy, Accelerating the Arches, encompasses all aspects of our business as the leading global omni-channel restaurant brand. As the consumer landscape shifts we are using our competitive advantages to further strengthen our brand. One of our core growth strategies is to Double Down on the 3Ds (Delivery, Digital and Drive Thru). McDonald’s will accelerate technology innovation so 65M+ customers a day will experience a fast, easy experience, whether at one of our 25,000 and growing Drive Thrus, through McDelivery, dine-in or takeaway.

McDonald’s Global Technology is here to power tomorrow’s feel-good moments.

That’s why you’ll find us at the forefront of transformative technology, exploring new and innovative ways to serve our millions of customers and spread happiness one delicious Hot Fudge Sundae-dipped fry at a time. Using AI, robotics and emerging tech, we’re digitizing the Golden Arches. Combine that with our unparalleled global scale, and we’re reshaping all areas of the business, industry and every community that is home to a McDonald’s restaurant. We face sophisticated tech challenges every day. But that’s where our diverse and talented teams come in. They’re made up of the best and brightest from all over the globe, and they thrive in the space where feel-good meets fast-paced. Check out the McDonald’s Global Technology Technical Blog to learn how technology and our global team are directly enabling the Accelerating the Arches strategy.

Job Description:

This opportunity is part of the Global Technology Infrastructure & Operations team (GTIO), where our mission is to deliver modern and relevant technology that supports the way McDonald’s works. We provide best-in-class foundational technology products and services including Global Networking, Cloud, End User Infrastructure, and IT Service Management. It’s our goal to always provide an engaging, relevant, and simple experience for our customers.

The Technical Product Analyst role is in the Service Management Office (SMO) reporting to the Senior Manager of SMO Core ITSM.

This person will nurture and strengthen McDonald’s Service Management financials. They will have a proven understanding of financial activities and focus across our SMO teams’ applications, licenses, operations, and services. They will ensure that we maintain strong compliance with policies and optimally remediate inaccuracies. The Technical Product Analyst will work closely with the SMO leadership, product managers, product analysts,

and business collaborators to safeguard our financial position. Their expertise will be crucial in maintaining our financial posture and ensuring the accuracy of our reporting.

Responsibilities:

• Be responsible for the day-to-day operations of the SMO team’s finances
• Implement and maintain process and procedures, and ensure financial operations are followed in accordance with best practices and industry standards
• Drive the compilation and analysis of monthly forecast, actual financial results data activity, and support team to identify and deliver financial flow activities
• Support the monthly GTIO reconciliation process for the SMO group
• Identify discrepancies during the reconciliation process and coordinate with collaborators to resolve issues, as needed.
• Consolidate data and analysis into GTIO rolling forecasts for review, approval, and acceptance by McDonald’s process owners.
• Collaborate with other teams to ensure detailed service delivery and communication
• Lead the team to ensure effective delivery of financial updates

Benefits eligible: Yes

Bonus eligible: Yes

The expected salary range for this role is  $98,140 -$125,130

The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we may also consider your experience, and other job-related factors.

Qualifications:

• 3+ years of experience leading large volume, sophisticated, financial activities - including monthly activity, reconciliation, close, and financial forecasting - covering areas such as operations, IT, and product development with a Finance Bachelor’s Degree or 2+ years proven experience and a Master’s degree.
• Proficient in delivering clear and concise messages, present facts, thoughts, and ideas in a clear, concise, and manner to senior partners/collaborators through written and verbal communication.
• Excellent written and verbal communication skills
• Knowledgeable about infrastructure operations, product management and development due to the partnerships within this role.

Additional Information:

Benefits eligible: This position offers health and welfare benefits, a 401(k) plan, adoption assistance program, educational assistance program, flexible ways of working, and time off policies (including sick leave, parental leave, and vacation/PTO). Eligibility requirements apply to some benefits and may depend on job classification and length of employment. 

Bonus eligible: This position is eligible for a bonus, calculated based on individual and company performance.

McDonald’s is an equal opportunity employer committed to the diversity of our workforce. We promote an inclusive work environment that creates feel-good moments for everyone. McDonald’s provides reasonable accommodations to qualified individuals with disabilities as part of the application or hiring process or to perform the essential functions of their job. If you need assistance accessing or reading this job posting or otherwise feel you need an accommodation during the application or hiring process, please contact mcdhrbenefits@us.mcd.com. Reasonable accommodations will be determined on a case-by-case basis.

McDonald’s provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to sex, sex stereotyping, pregnancy (including pregnancy, childbirth, and medical conditions related to pregnancy, childbirth, or breastfeeding), race, color, religion, ancestry or national origin, age, disability status, medical condition, marital status, sexual orientation, gender, gender identity, gender expression, transgender status, protected military or veteran status, citizenship status, genetic information, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Nothing in this job posting or description should be construed as an offer or guarantee of employment.