Technical Product Analyst

Company Description:

McDonald's evolving Accelerating the Arches growth strategy puts our customers and people first and demonstrates our competitive advantages to strengthen our brand. We are recognized on lists like Fortune’s Most Admired Companies and Fast Company’s Most Innovative Companies.

Doubling Down on the 4Ds (Delivery, Digital, Drive Thru, and Development)

Our growth pillars emphasize the critical role technology plays as the best-in-class, global omni-channel restaurant brand. Technology enables the organization through digital technologies, and improving the customer, crew and employee experience each and every day!

Global Technology forging the way

Leading the digitization of our business is the Technology organization made up of innovation specialists who build industry defining tech using the latest innovations and platforms, like AI and edge computing to deliver on the next set of groundbreaking opportunities for the business. We take on technology innovation challenges at an incredible scale, and work across global teams who are always hungry for a challenge! This provides access to compelling career paths for technologists. It’s bonus points when you get to see your family and friends use the tech you build at their favorite McD restaurant.

Job Description:

This opportunity is part of the Global Technology Infrastructure & Operations team (GTIO), where our mission is to deliver modern and relevant technology that supports the way McDonald’s works. We provide outstanding foundational technology products and services including Global Networking, Cloud, End User Computing, and IT Service Management. It’s our goal to always provide an engaging, relevant, and simple experience for our customers.

The GTIO Tech Product Analyst collaborates with the Director of Service Management and is responsible for identifying insights and opportunities that lead to the overall reduction of support requests. This role is also responsible for maintaining/improving the data warehouse and supporting workflows that enable these capabilities.

This is an exciting opportunity for an expert technology leader to help craft the transformation of infrastructure and operations products and services to the entire McDonalds environment.

Responsibilities & Accountabilities:

• Contributes to features from conceptualization through implementation and through maintenance and support.
• Has input into the functional design of the business requirements in a manner well understood by the developers and provide acceptance criteria.
• Writes epics, user stories, acceptance criteria in automation scripts and participate in all agile events of the product group as a team member.
• Collaborates with other product teams, technical architects, developers, and tech leads to understand the technology roadmap for modernization.
• Verifies the results of testing and raise defects/issues against the features owned.
• Supports the end-to-end testing of the feature and provides sign-off for the code release into production.
• Validates the production release by working with business users using test accounts in production environment.
• Builds and maintains strong working relationships with multiple diverse collaborators across the company.
• Understands customer issues, converting them into problem statements and provides out of box solutions thru design thinking.

Qualifications:

· Willingness and ability to live the McDonald’s values every day: Serve, Inclusion, Integrity, Community, and Family.

· Excellent written and verbal communication skills: able to present facts, thoughts, and ideas in a clear, concise, and manner to senior stakeholders.

· Knowledgeable about software development / programming due to the technical nature of the role.

· Skills with Office, Microsoft Excel, stored procedures or other data tooling

· Demonstrated capabilities working in Jira and Confluence.

· Capability working with customers, presentations, and participating in requirements sessions.

· Understanding of the complete software implementation lifecycle - including data requirements gathering, dataset migration, data reconciliation, and move to production.

· Ability to collaborate with cross-organizational partners, both corporate and in the market, to define requirements and resolve data issues.

· Capable of experience mapping, transforming, and loading data from source to target software systems.

Preferred Qualifications

· 3+ years professional experience with SQL or similar RDBMS architecture.

· Has some experience in change and design initiatives, covering areas such as operations, IT, and product development.

· Experience designing (Power Bi/Tableau) reports with either relational data or big data.

· Experience with GitHub, Python

· Experience in user centric designs to drive the right customer journey outcomes.

Experience

· 5+ years of product execution / technical business analyst experience with a Bachelor’s degree or 3+ years relevant experience and a Master’s degree.

· Experience with data migration, integration development, report building, or software development.

· Experience defining user experience needs, writing epics, stories, and acceptance criteria in any automation scripting language such as Gherkin etc.

· Direct experience working in an Agile team.

Additional Information:

McDonald’s is an equal opportunity employer committed to the diversity of our workforce. We promote an inclusive work environment that creates feel-good moments for everyone. McDonald’s provides reasonable accommodations to qualified individuals with disabilities as part of the application or hiring process or to perform the essential functions of their job. If you need assistance accessing or reading this job posting or otherwise feel you need an accommodation during the application or hiring process, please contact mcdhrbenefits@us.mcd.com. Reasonable accommodations will be determined on a case-by-case basis.

McDonald’s provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to sex, sex stereotyping, pregnancy (including pregnancy, childbirth, and medical conditions related to pregnancy, childbirth, or breastfeeding), race, color, religion, ancestry or national origin, age, disability status, medical condition, marital status, sexual orientation, gender, gender identity, gender expression, transgender status, protected military or veteran status, citizenship status, genetic information, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Nothing in this job posting or description should be construed as an offer or guarantee of employment.