Technical Product Analyst

Company Description:

McDonald’s growth strategy, Accelerating the Arches, encompasses all aspects of our business as the leading global omni-channel restaurant brand. As the consumer landscape shifts we are using our competitive advantages to further strengthen our brand. One of our core growth strategies is to Double Down on the 3Ds (Delivery, Digital and Drive Thru). McDonald’s will accelerate technology innovation so 65M+ customers a day will experience a fast, easy experience, whether at one of our 25,000 and growing Drive Thrus, through McDelivery, dine-in or takeaway. 

McDonald’s Global Technology is here to power tomorrow’s feel-good moments.  

That’s why you’ll find us at the forefront of transformative technology, exploring new and innovative ways to serve our millions of customers and spread happiness one delicious Hot Fudge Sundae-dipped fry at a time. Using AI, robotics and emerging tech, we’re digitizing the Golden Arches. Combine that with our unparalleled global scale, and we’re reshaping all areas of the business, industry and every community that is home to a McDonald’s restaurant. We face complex tech challenges every day. But that’s where our diverse and talented teams come in. They’re made up of the best and brightest from all over the globe, and they thrive in the space where feel-good meets fast-paced.  

Check out the McDonald’s Global Technology Technical Blog to learn how technology and our global team are directly enabling the Accelerating the Arches strategy. 

Job Description:

The Technical Product Analyst, role is part of the Supply Chain technology team within Global Technology Enterprise Products and Platform (EPP).  The role reports to the Senior Manager of Sourcing. This role is responsible for helping to drive outcomes for the Supply Chain Product Information Management platform, managing the agile product and process, driving better user experience and adoption, and ensuring alignment with the Global and Market Supply Chain team.

This is an exciting opportunity for an experienced technology leader to influence the McDonald's supply chain environment on a global scale.

Responsibilities & Accountabilities:

• Contributes to features from ideation, implementation, deployment all the way through maintenance and support.
• Provides input into the functional design and acceptance criteria of business requirements, in a manner developers can understand and validate.
• Writes epics, user stories, acceptance criteria in automation scripts and assists in leading all agile events as part of the product team.
• Collaborates with other product teams, technical architects, developers, and tech leads to understand and guide the technology roadmap.
• Verifies the results of testing and raises defects/issues against the features owned. Tracks defects to ensure resolutions are implemented.
• Supports the end-to-end testing of the feature and provides sign-off for the code release into production.
• Validates the production release by working with business users utilizing test accounts in production environment.
• Builds and maintains strong working relationships with multiple diverse stakeholders across the company.
• Understands customer issues, converting them into problem statements and provides out of box solutions using design thinking.
• Acts as scrum leader, working with teams to drive improved agile behaviors and support PI planning activities.

Qualifications:

• Passion for online and mobile technology, and knowledge of industry structure, trends and influential technologies.
• Excellent written and verbal communication skills: able to present facts, thoughts, and ideas in a clear, concise, and manner to senior stakeholders.
• Demonstrated capabilities working/leading Agile and using Jira and Confluence.
• Knowledgeable about software development / programming due to the technical nature of the role.

Preferred Qualifications

• Has some experience in change and design initiatives, covering areas such as operations, IT, and product development.
• Experience in writing SQL or NoSQL queries and/or designing reports with either relational data or big data.
• Experience with MS Power Platform (Power BI, Power Apps, Power Automate) or equivalent low code platforms.
• Experience in user centric designs to drive the right customer journey outcomes.
• Experience with AWS and/or GCP cloud.

Experience

• 2+ years of product execution / technical business analyst experience with a Bachelor’s degree, or Associate’s degree with 4+ years of equivalent experience.
• Direct experience working in an Agile team, preferred Scrum Master.
• Experience defining user experience needs, writing epics, stories, and acceptance criteria.
• Demonstrated experience in Project Management and Agile Scrum Practices.

Additional Information:

McDonald’s is an equal opportunity employer committed to the diversity of our workforce. We promote an inclusive work environment that creates feel-good moments for everyone. McDonald’s provides reasonable accommodations to qualified individuals with disabilities as part of the application or hiring process or to perform the essential functions of their job. If you need assistance accessing or reading this job posting or otherwise feel you need an accommodation during the application or hiring process, please contact mcdhrbenefits@us.mcd.com. Reasonable accommodations will be determined on a case-by-case basis.

McDonald’s provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to sex, sex stereotyping, pregnancy (including pregnancy, childbirth, and medical conditions related to pregnancy, childbirth, or breastfeeding), race, color, religion, ancestry or national origin, age, disability status, medical condition, marital status, sexual orientation, gender, gender identity, gender expression, transgender status, protected military or veteran status, citizenship status, genetic information, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Nothing in this job posting or description should be construed as an offer or guarantee of employment.