Job Description

Company Description:

McDonald's is the largest family restaurant in the world, serving approximately 69 million customers across 36,000 restaurants a day; in more than 100 countries. The UK & Ireland market is one of the most successful entities across the wider business, serving on average 4 million people a day. It has operated in UK since 1974 and the business is growing continuously with more than 1,400 restaurants and over 154,000 employees.

McDonald’s UK & Ireland has a proven track record of investing in the development of its employees and offering flexibility as part of its dedication to being a modern and progressive company. Every year, it invests over £40 million in developing people, giving every one of its employees the opportunity to take part in structured training.

McDonald’s buys ingredients from over 17,500 British and Irish farmers and spends over £1.1billion annually on its food and packaging requirements. McDonald’s is committed to supporting British and Irish farmers to ensure it can continue to source many of its ingredients from the UK and Ireland.

McDonald’s is a market leader in its field, striving for the highest standard of quality, speed and restaurant experience. Re-generation of our restaurant infrastructure, covering digital ordering, re-imaging and dual-point service make working at McDonald’s more exciting than ever!

We are dedicated to using our scale for good: good for people, our industry and the planet. From bold recycling initiatives and sustainable sourcing efforts to our partnership with Ronald McDonald House Charities, we see every day as a chance to have a genuine impact on our customers, our people and our partners.

We're a people business just as much as we are a restaurant business. We strive to be the most inclusive brand in the world by building diverse teams who create delicious, feel good moments that are easy for everyone to enjoy. Joining McDonald's means thinking big every day and preparing for a career that can have impact around the world.

Company Vision and Culture

Our Global vision is to build a better McDonald’s and in the UK and Ireland we are working hard to be the UK & Irelands best-loved restaurant company.

McDonald’s is defined by its culture. Our culture shapes and informs everything we think and everything we do. Our culture influences the way we interact with each other, and how we interact with customers, franchisees and suppliers. Our culture motivates and inspires us to attract and retain great talent, creating positive, energising, exceptional working environment for us all.

Our values drive our culture and shape our beliefs, our priorities and our actions. They influence the decisions we make, how we treat one another and how we show up as a brand to the world.

Serve: We put our customers and our people first

Inclusion: We open our doors to everyone

Integrity: We do the right thing

Community: We are good neighbours

Family: We get better together

Job Description:

Ensure relevant systems are updated and maintained to service promotion and pricing cycles of the business. Systems and business analysis for enhancements and new developments, these requests will be generated from both internal and external sources.

Working with key business stakeholders capture and document the business requirements for a portfolio of restaurant systems. Handover fully documented solutions to the Restaurant

Deployment and Support teams. In coordination with Global/AOW, evaluate new applications and hardware that may improve core business processes for the UK and Ireland.

What will my key accountabilities be?

  • Accountable for all Product and Pricing requirements across the UK market across all
  • platforms (Till, Kiosk, Mobile and Delivery)
  • Review, classify and determine approach for new business requests and provide
  • recommendations on best way to deliver effectively for the business
  • Accountable for ensuring all relevant Technology owned Pricing & Promotional (P&P) systems are updated and maintained to support and facilitate all promotion and pricing cycles for the business (UK&ROI)
  • Represent the Technology P&P team when liaising with multiple departments, including attendance at Cross Functional Team meetings, to enable agreed Promotion and deployment initiatives
  • Define EPOS/Kiosk/Mobile & Delivery configurations to support Promotional initiatives
  • Define and manage the process for incorporation of graphics/design to deliver successful P&P changes
  • Act as Promotions coordinator for promotional launches including responsibility for any post release defects and lessons learned
  • Own Technology compliance and associated tasks to support the Annual Promotional Calendar
  • Close working relationship with Offshore RFM and Test teams to ensure they are delivering as required and meeting deadlines.
  • Provide P&P team representation at CAB to ensure a robust release process of all P&P changes
  • Manage business sign off process and checklists for each promotional event
  • Advise and support Deployment and Test functions during Promotions Testing and Sign-off
  • Own Testing and demonstrations of software deliveries to stakeholders
  • Live test Restaurant engagement - Restaurant/BM kept updated with live test dates and information
  • Responsible for additional platform of the unique East Finchley Staff Restaurant Till and kiosk layout to ensure these are updated for each promotion
  • Support/Organise/Report on software deployments within your remit
  • Provide L3 technical support to resolve ongoing problems and Pricing & Promo incidents.
  • Build technical documentation and knowledge articles for the Helpdesk as the need arises
  • Invest in Service Improvement Plan to continuously improve processes from start to finish

Who will my customers be?

  • Reports directly to Pricing and Promotions Officer.
  • Close working relationship with CFT reps including:
  • Marketing
  • Finance & Tax Teams
  • Nutrition
  • Supply Chain
  • Close working relationship with RSG (Operations) Team
  • All UK & ROI Restaurants
  • Close working relationship with CapGemini Technology Helpdesk
  • Global RFM and support Teams
  • IT functional teams
  • 3rd party Test team
  • Linneys
  • Varied technical background
  • Experience of delivering changes for IT systems
  • Experience using any graphical manipulation software (Photoshop, GIMP etc.)
  • Comfortable in a command line environment (Windows)
  • Ability to understand and manually edit XML files
  • Experience of managing test/development environments
  • Ability to communicate technical information to nontechnical audiences
  • Good customer focus, and recognition of the differing types of IT customers
  • Good organisational skills - ability to adapt quickly to changing priorities
  • A conscientious and thorough approach to all tasks
  • The ability to work well within a team and develop good relationships with other team members and customers
  • Customer focused, with the ability to recognise differing types of IT customers
  • Experience of delivering changes for IT systems
  • Good knowledge of the project lifecycle

The candidate will also have the following attributes:

  • The ability to work in a busy environment and remain calm under pressure
  • High degree of self-motivation.
  • Ability to work to tight time scales, and to respond to unforeseen changes
  • Excellent attention to detail and accuracy
  • Strong communications skills, both oral and written
  • Good organisational skills - ability to adapt quickly to changing priorities
  • Good understanding of Microsoft Office, Excel, Word and PowerPoint
  • Appreciation of the needs of differing audiences (restaurants, operations and office hierarchy, franchisees, suppliers
Additional Information:

At McDonald’s we are People from all Walks of Life... 

People are at the heart of everything we do and they make the McDonald’s experience. We embrace diversity and are committed to creating an inclusive culture that means people can be their best authentic self in our restaurants and offices, which helps us to better serve our customers.

We have a strong heritage of diversity and representation within our communities, which we are proud of. The diversity of our people, customers, Franchisees and suppliers give us strength.

We do not tolerate inequality, injustice or discrimination of any kind.  These are hugely important issues and a brand with our reach and relevance means we have a very meaningful role to play.

We also recognise our responsibility as a large employer to continue being active in our communities, helping to develop skills and drive aspirations that will help people to be more aware of the world of work and more successful within it, whether with McDonald’s or elsewhere."

Application Instructions

Please click on the link below to apply for this position. A new window will open and direct you to apply at our corporate careers page. We look forward to hearing from you!

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