Systems Implementation Officer (12 Month FTC)

Company Description:

McDonald's is the largest family restaurant in the world, serving approximately 69 million customers across 36,000 restaurants a day: in more than 100 countries. The UK & Ireland market is one of the most successful entities across the wider business, serving on average 4 million people a day. It has operated in UK since 1974 and the business is growing continuously with more than 1,400 restaurants and over 154,000 employees.

McDonald’s UK & Ireland has a proven track record of investing in the development of its employees and offering flexibility as part of its dedication to being a modern and progressive company. Every year, it invests over £40 million in developing people, giving every one of its employees the opportunity to take part in structured training.

McDonald’s buys ingredients from over 17,500 British and Irish farmers and spends over £1.1billion annually on its food and packaging requirements. McDonald’s is committed to supporting British and Irish farmers to ensure it can continue to source many of its ingredients from the UK and Ireland.

McDonald’s is a market leader in its field, striving for the highest standard of quality, speed and restaurant experience. Re-generation of our restaurant infrastructure, covering digital ordering, re-imaging and dual-point service make working at McDonald’s more exciting than ever!

We are dedicated to using our scale for good: good for people, our industry and the planet. From bold recycling initiatives and sustainable sourcing efforts to our partnership with Ronald McDonald House Charities, we see every day as a chance to have a genuine impact on our customers, our people and our partners.

We're a people business just as much as we are a restaurant business. We strive to be the most inclusive brand in the world by building diverse teams who create delicious, feel-good moments that are easy for everyone to enjoy. Joining McDonald's means thinking big every day and preparing for a career that can have impact around the world.

Company Vision and Culture

Our Global vision is to build a better McDonald’s and, in the UK, and Ireland we are working hard to be the UK & Irelands best-loved restaurant company.

McDonald’s is defined by its culture. Our culture shapes and informs everything we think and everything we do. Our culture influences the way we interact with each other, and how we interact with customers, franchisees and suppliers. Our culture motivates and inspires us to attract and retain great talent, creating positive, energising, exceptional working environment for us all.

Our values drive our culture and shape our beliefs, our priorities and our actions. They influence the decisions we make, how we treat one another and how we show up as a brand to the world.

Serve: We put our customers and our people first

Inclusion: We open our doors to everyone

Integrity: We do the right thing

Community: We are good neighbours

Family: We get better together

Job Description:

Hybrid Working

This role is based in our East Finchley office working 3 days in the office and 2 days remotely.

The Opportunity

This is an opportunity to truly drive the successful implementation of our menu management workflow tool, within the McDonald’s UK & ROI market and support the delivery of our Digital roadmap including the removal of dependency on legacy systems.

We are looking for someone who can build a solid understanding of the end-to-end McDonald’s product process, the current McDonald’s UK & I ways of working and the stage and gate development process- bringing all these together to set the market up for success! 

What will my accountabilities be?
The role will ensure the successful adoption and roll out of PIM for the UK & ROI market, ensuring market needs and ways of working are considered. 
The role will be split in to three phases: 

Stage 1: Defining the process-

• Review of the entire product process to streamline and ensure aligned to UK & I ways of working, the various stages in the development process and ensuring fit for purpose and successful adoption by teams.
• Upskilling of McDonald’s team members to ensure successful deployment (across Supply Chain and Food Development) including supporting with training material and delivery of training. 
• Support the delivery of Supplier training to ensure all suppliers are onboarded onto the system.

Stage 2: System-

• Ensure the market is set up for success by ensuring the highest levels of data accuracy are maintained by system users
• Working with Global Digital team and UK IT to amend and adapt the workflow process and integrations, to ensure alignment to UK&I requirements.

Stage 3: Removing legacy system dependency-

• Collaborate with IT & internal teams to understand dependency of downstream systems on existing legacy system, and ensure dependencies on this are removed.
• Understand and implement any change initiatives to support legacy system integration switch off.

What team will I be a part?
The role would be within the Supply Chain Logistics & Digital Capability, team but working across the entire Supply Chain team to ensure alignment to ways of working and current processes. 
 

 

Qualifications:

• Demonstrates a genuine desire to learn and upskill
• Collaborative approach
• Highly organised and structured
• A team player with the ability to work with multiple stakeholders across the business (Market and Global)
• A great communicator, with the ability to translate complex challenges into digestible information
• Adapts quickly and easily to new or changing conditions 
• Demonstrates a genuine desire and capacity to understand, influence and relate to others 
• Ensures compliance to McDonald’s standards, policies and specifications
• Works with energy in challenging or complicated situations
• Interprets and analyses information and data

Additional Information:

At McDonald’s we are People from all Walks of Life... 

People are at the heart of everything we do, and they make the McDonald’s experience. We embrace diversity and are committed to creating an inclusive culture that means people can be their best authentic self in our restaurants and offices, which helps us to better serve our customers. We have a strong heritage of diversity and representation within our communities, which we are proud of. The diversity of our people, customers, Franchisees and suppliers gives us strength.

We do not tolerate inequality, injustice or discrimination of any kind.  These are hugely important issues and a brand with our reach and relevance means we have a very meaningful role to play.

We also recognise our responsibility as a large employer to continue being active in our communities, helping to develop skills and drive aspirations that will help people to be more aware of the world of work and more successful within it, whether with McDonald’s or elsewhere."

#LI-Hybrid