Supplier Consultant

Company Description:

About Us

McDonald’s has run its business in the UK since 1974 and currently operates over 1500 restaurants across the UK and Ireland, serving almost four million customers each day. McDonald’s is one of the UK’s largest private sector employers, employing over 170,000 people.

Hybrid Working
This role is based in our East Finchley office working 3 days in the office and 2 days remotely.

Job Description:

The Opportunity:

In this exciting opportunity, you will be responsible for managing all key local product suppliers within the specific supplier management category within the RGRT (Running Great Restaurant Technology) team. There are 3 specific categories: Customer & Restaurant, Back office & Corporate Services, Infrastructure & Office.

This role will be accountable for product roadmaps and backlog management across locally managed suppliers and for ensuring that value creation and business outcomes align with OKR targets and budgets. The role holder will also hold responsibility for the ongoing strategy, governance, and business relationship with McDonald’s tier 1 suppliers within each respective supplier category.

What You’ll Be Doing:

Your key responsibilities will include:

• Providing leadership within the RGRT team to foster a high-performing culture aligned with the company values.
• Providing ongoing coaching and mentoring to members of your team, ensuring that all individuals have strong development plans, a path for career progression, and a succession plan.
• Setting standards with our partners/suppliers to ensure they are held accountable for delivering excellent service and change management which focus on the health, hygiene, and continuous improvement of their products.
• Establishing product roadmaps and maintaining a prioritized backlog which aligns with business OKRs and budget for locally managed suppliers.
• Working closely with the Contracts and Commercial Team to ensure all contracts and commercials for existing and new service partners have robust controls in place.
• Working closely with Service Operations to track trends of performance across all live production services.
• Transforming relationships, contracts, and ongoing governance to adopt models with great outcomes for our restaurants and Franchisees.
• Conducting structured and regular service reviews with our supplier partners to ensure value and performance.
• Consulting on the design of all new and enhanced supplier services.
• Defining, managing, and directing product backlogs.
• Assessing Risk and Compliance aligned with financial services regulations.
• Working closely with New Technology Adoption & Innovation to ensure restaurants are ready to receive changes.
• Leading a team of subject matter experts to support identification and remediation of root causes of recurring issues.
• Supporting the Service Operations team with Problem Management.
• Tracking and trending supplier product performance across all live production services.
• Ensuring timely engagement and strong controls for SaaS partners.

What You’ll Get:

• Competitive salary and benefits package.
• Opportunities for career progression and development.
• A vibrant and inclusive workplace culture.

Qualifications:

What You’ll Need:

• Significant experience in managing a diverse and broad range of technology suppliers.
• Experience in building product roadmaps.
• Extensive knowledge of backlog management and working in an agile environment.
• Excellent technical knowledge and the ability to interact with senior technology stakeholders.
• Sound knowledge of platforms, products, systems, and services in your chosen area of technology.
• Evidence of building a Vendor Management framework.
• Excellent interpersonal and communication skills and commercial acumen.
• Experience in strategic planning, governance, communications, and financial management.
• Ability to manage multiple contracts/projects and suppliers simultaneously.
• Experience in negotiating large commercial contracts and tenders.
• Strong communication skills to drive relationships with supplier partners.

Additional Information:

Company Vision and Culture

Our Global vision is to build a better McDonald’s and in the UK and Ireland we are working hard to be the UK & Irelands best-loved restaurant company.

McDonald’s is defined by its culture. Our culture shapes and informs everything we think and everything we do. Our culture influences the way we interact with each other, and how we interact with customers, franchisees and suppliers. Our culture motivates and inspires us to attract and retain great talent, creating positive, energising, exceptional working environment for us all.

Our values drive our culture and shape our beliefs, our priorities and our actions. They influence the decisions we make, how we treat one another and how we show up as a brand to the world.

Serve: We put our customers and our people first
Inclusion: We open our doors to everyone
Integrity: We do the right thing
Community: We are good neighbours
Family: We get better together

At McDonald’s we are People from all Walks of Life... 

People are at the heart of everything we do, and they make the McDonald’s experience. We embrace diversity and are committed to creating an inclusive culture that means people can be their best authentic self in our restaurants and offices, which helps us to better serve our customers. We have a strong heritage of diversity and representation within our communities, which we are proud of. The diversity of our people, customers, Franchisees and suppliers gives us strength.

We do not tolerate inequality, injustice or discrimination of any kind.  These are hugely important issues and a brand with our reach and relevance means we have a very meaningful role to play.

We also recognise our responsibility as a large employer to continue being active in our communities, helping to develop skills and drive aspirations that will help people to be more aware of the world of work and more successful within it, whether with McDonald’s or elsewhere."

#LI-Hybrid