Supervisor, U.S. System Communications

Company Description:

McDonald’s is proud to be one of the most recognized brands in the world, with restaurants in over 100 countries that serve 70 million customers daily. We continue to operate from a position of strength. Our updated growth strategy is focused on staying ahead of what our customers want and realizing further growth potential. Our relentless ambition is why McDonald’s remains one of the world’s leading corporations after almost 70 years. Joining McDonald's means thinking big and preparing for a career that can have influence around the world.

At McDonald’s, we see every day as a chance to create positive impact. We lead through our values centered on inclusivity, service, integrity, community and family. From support of Ronald McDonald House Charities to our Youth Opportunity project and sustainability initiatives, our values keep us dedicated to using our scale for good: good for our customers, people, industry and planet. We also offer a broad range of outstanding benefits including a sabbatical program, tuition assistance and flexible work arrangements.

Job Description:

Reporting to the Senior Manager, System Communications, McDonald’s is seeking a Supervisor to join the U.S. System Communications team. This position will support in the management and execution of our communications channel strategy in the U.S., ensuring the entire McDonald’s USA System is informed of the role they play in driving the U.S. business plan and key initiatives. They will be responsible for the development and execution of a handful of channels, including regular McDonald’s USA System-wide newsletters.

Responsibilities

• Manage our channels. Our channels include email communications to the McDonald’s USA System, recurring digital newsletters, and a U.S. intranet site. In collaboration with the Manager, System Communications, the Supervisor will act as an advisor to the business providing strategic recommendations on when and how to distribute information based on our communications channel strategy and the guidelines set for each channel. The Supervisor will be responsible for collecting, editing, and finalizing content and, in certain cases, will also draft the content.
• Oversee a U.S. System editorial calendar in collaboration with the Manager, System Communication. This includes outlining upcoming communications, updating the calendar to reflect key changes, utilizing the calendar to inform communications strategies, and distributing the calendar to relevant stakeholders.
• Manage key U.S. System convenings such as Employee Town Halls and System Webcasts. This includes agency management and working collaboratively with the U.S. Enterprise Communications team to ensure consistent messaging across each touchpoint.
• Support the effort to develop and execute integrated, communications strategies and messaging for the U.S. System.
• Turn insights into action. Leverage all available metrics/data points to understand the efficacy of our communications strategies and make recommendations regarding ways to continue to evolve our approach to meet system needs and drive business results.
• Find new ways to tell our stories. Leverage a suite of creative, new, and different platforms (including but not limited to graphics, web, multimedia, and written formats) to drive system awareness and engagement with key U.S. business initiatives.
• Establish relationships and serve as a trusted advisor. Successfully navigate our complex system, establishing relationships within the U.S. Business Communications team and beyond, enhancing our ability to stay connected and influence communications-related decisions.
• Be a key point of contact for communicating issues to the U.S. System when they arise. Collaborate with key stakeholders across the business to distribute System-wide alerts as needed.
• Accept (and thrive through) change. Recognize the fact that in a complex system like ours the only constant is change. Be flexible and support revision of communications processes, protocols, and products to best support the current - and ever-changing - business environment.

 

Benefits eligible: Yes
Bonus eligible: Yes
The expected salary range for this role is $87,050 - $108,810 per year   
The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we may also consider your experience, and other job-related factors.

Qualifications:

• Experience in an internal communications role, either in-house or at an agency. External communications experience is a plus.
• Process oriented. Understands the importance of consistency in executing processes and protocols, including but not limited to coordinating, consolidating, and distributing communications.
• Self-starter. Strong sense of initiative, focused on results; ability to manage multiple, simultaneous projects and, at times, within ambiguous and undefined circumstances. Able to identify opportunities and initiate action to address them.
• Modern, creative communicator. Experienced in design and digital communications platforms (including platforms such as Adobe Creative Suite, Unily, Brightcove, Poppulo, and project management platforms).
• Experienced multi-tasker. Ability to manage several projects and teams within a finite timeline and across the system/functions. Experience rapidly shifting gears to accommodate changes and incorporate new information with minimal disruption.
• Data-driven. Passionate about insights, what they tell us about our business and how they impact our work.
• Relationship-obsessed. Understands the importance of developing relationships with key stakeholders, including experience working with all levels of management and staff.
• Storyteller. Excellent written and oral communications skills, including an ability to convey complex issues in a clear and concise manner to a variety of audiences.

Additional Information:

Benefits eligible: This position offers health and welfare benefits, a 401(k) plan, adoption assistance program, educational assistance program, flexible ways of working, and time off policies (including sick leave, parental leave, and vacation/PTO). Eligibility requirements apply to some benefits and may depend on job classification and length of employment. 

Bonus eligible: This position is eligible for a bonus, calculated based on individual and company performance.

McDonald’s is an equal opportunity employer committed to the diversity of our workforce. We promote an inclusive work environment that creates feel-good moments for everyone. McDonald’s provides reasonable accommodations to qualified individuals with disabilities as part of the application or hiring process or to perform the essential functions of their job. If you need assistance accessing or reading this job posting or otherwise feel you need an accommodation during the application or hiring process, please contact mcdhrbenefits@us.mcd.com. Reasonable accommodations will be determined on a case-by-case basis.

McDonald’s provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to sex, sex stereotyping, pregnancy (including pregnancy, childbirth, and medical conditions related to pregnancy, childbirth, or breastfeeding), race, color, religion, ancestry or national origin, age, disability status, medical condition, marital status, sexual orientation, gender, gender identity, gender expression, transgender status, protected military or veteran status, citizenship status, genetic information, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Nothing in this job posting or description should be construed as an offer or guarantee of employment.