Supervisor, Transformation Communications

Company Description:

McDonald’s is proud to be one of the most recognized brands in the world, with restaurants in over 100 countries that serve 70 million customers daily. We continue to operate from a position of strength. Our updated growth strategy is focused on staying ahead of what our customers want and realizing further growth potential. Our relentless ambition is why McDonald’s remains one of the world’s leading corporations after almost 70 years. Joining McDonald's means thinking big and preparing for a career that can have influence around the world.

At McDonald’s, we see every day as a chance to create positive impact. We lead through our values centered on inclusivity, service, integrity, community and family. From support of Ronald McDonald House Charities to our Youth Opportunity project and sustainability initiatives, our values keep us dedicated to using our scale for good: good for our customers, people, industry and planet. We also offer a broad range of outstanding benefits including a sabbatical program, tuition assistance and flexible work arrangements.

Job Description:

The McDonald's Global Impact team is aligned around a vision to make McDonald’s famous for our positive impact on people and the planet. Read more about McDonald’s Purpose & Impact here. Within Global Impact, the Global Communications team (Enterprise Communications, External Affairs & Crisis, Segment Communications, Reputation Communications, Story Lab, Communications Measurement & Insight and our McDonald’s production & creative Agency - Agency123) functions as a global center of excellence meant to promote and protect the McDonald’s brand and grow the business.

We’re looking for a Supervisor, Transformation Communications to support our global communications strategy aimed to equip leaders to drive and protect McDonald’s brand reputation by generating pride, confidence and trust in our multi-year enterprise transformation strategy. This role will be fully dedicated to the Transformation Office and report to the Director, Transformation Communication. This role will be based in Chicago, IL, and you will be a member of the broader Global Impact and Global Communications team.

Key Responsibilities:

• Supports the governance and maintenance of key transformation communications assets to provide a common framework for our leaders to talk about our enterprise transformation narrative and vision with consistency.
  • This includes building relationships with key stakeholders across the global business to develop quarterly messaging that highlights timely areas of focus and demonstrates progress against our transformation goals.
• Develop deep understanding of System audiences to inform innovative communications strategies and content that engages and inspires all three legs of the stool (suppliers, franchisees and employees).
• Support execution of enterprise transformation communication strategy for engaging global System audiences.
• Partner across the global business to gather context and identify opportunities on how to advance the enterprise transformation narrative.
• Develop content including talking points, leader messages, and FAQs to bring audiences along our enterprise transformation journey.
• Advise business partners on animating transformation progress and updates to System via key enterprise moments and milestones.
• Support with communication planning and material development for enterprise-wide transformation milestone announcements, including project management, sequencing strategy, executive communications, talking points, Q&A, among other materials. Manage and facilitate global leader and stakeholder reviews of materials.
• Liaise with Market and Segment teams, analyzing feedback, key themes and insights shared related to local transformation communications efforts to evolve enterprise transformation strategies, materials and counsel as necessary.

Benefits eligible: Yes
Bonus eligible: Yes
The expected salary range for this role is $87,050 - 108,810 / per year
The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we may also consider your experience, and other job-related factors.

Qualifications:

• Prior corporate communication experience - both in strategy development and in execution
• Outstanding writing and editing skills, with an eye to messaging for a range of channels and audience types
• Excellent verbal communications skills
• Ability to navigate, orchestrate, and work through complex issues with a strategic, tactical, and fresh perspective
• Proven ability to adapt quickly to a fast-paced environment and support multiple high priority work streams and at times, with ambiguous undefined circumstances
• Self-starter with strong sense of initiative and focused on results
• Effective collaborator who will work cross-functionally across teams, geographies, and time zones
• Strong project management skills and experience managing stakeholder relationships, SMEs, and cross-functional partners

Additional Information:

Benefits eligible: This position offers health and welfare benefits, a 401(k) plan, adoption assistance program, educational assistance program, flexible ways of working, and time off policies (including sick leave, parental leave, and vacation/PTO). Eligibility requirements apply to some benefits and may depend on job classification and length of employment. 

Bonus eligible: This position is eligible for a bonus, calculated based on individual and company performance.

McDonald’s is an equal opportunity employer committed to the diversity of our workforce. We promote an inclusive work environment that creates feel-good moments for everyone. McDonald’s provides reasonable accommodations to qualified individuals with disabilities as part of the application or hiring process or to perform the essential functions of their job. If you need assistance accessing or reading this job posting or otherwise feel you need an accommodation during the application or hiring process, please contact mcdhrbenefits@us.mcd.com. Reasonable accommodations will be determined on a case-by-case basis.

McDonald’s provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to sex, sex stereotyping, pregnancy (including pregnancy, childbirth, and medical conditions related to pregnancy, childbirth, or breastfeeding), race, color, religion, ancestry or national origin, age, disability status, medical condition, marital status, sexual orientation, gender, gender identity, gender expression, transgender status, protected military or veteran status, citizenship status, genetic information, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Nothing in this job posting or description should be construed as an offer or guarantee of employment.