Supervisor, Segment Communications

Company Description:

McDonald’s is proud to be one of the most recognised brands in the world, with restaurants in over 100 countries and billions of customers served each year. As the global leader in the food and service industry, we have a legacy of innovation and hard work that continues to drive us. Today, we are growing with velocity and are passionate about modernising our experiences, not to make a different McDonald’s, but to build a better McDonald’s. 

We are moving fast and are adding to our outstanding team. Joining McDonald’s means thinking big every day and preparing for a career that can impact around the world. We are customer obsessed, committed to being leaders and believe we are better when we work together.  Over the last couple years, we’ve launched home delivery, modernized our restaurant experience through digital enhancements and have so much more to come.

We are dedicated to using our scale for good: good for people, our industry and the planet. From ambitious recycling initiatives and balanced sourcing efforts to our partnership with Ronald McDonald House Charities, we are constantly improving. We see every single day as an opportunity to have an impact on our customers, our people and our partners. 

Job Description:

The Segment Communications Supervisor will report to the Director of Segment Communications and be responsible for supporting the development and execution of comprehensive segment communications strategies.

Focused on tailoring global communications strategy locally and driving strategic communications at segment level across our global business.

Key Responsibilities:

• Uses insight to inform and implement communications strategy to engage key audiences:
  • Implements Segment-level narratives, inclusive of developing Segment messages connected to key business moments
  • Supports the development and execution of communications plans for Segment-wide business objectives
• Builds strong, trusted relationships with the Global, Market and Segment teams.
• Represents and advocates for Segments to Global Communications, and vice versa.
• Serves as a strategic thought partner to the Director and Manager of Segment Communications.
• Accountable for partnering with Global Communications Team to shape and execute social/digital presence for Segment
• Develops internal personnel announcements for direct reports to Segment Presidents and - as appropriate - Managing Director transitions.
• Leads the creations of materials for Segment Presidents ahead of market engagements
• Works with business SMEs and agencies to develop individual scripts, creative, presentations for key moments to support Segment Presidents
• Identifies and elevates best in class examples from Segment and markets to showcase in global channels

Qualifications:

• Prior communications experience - both in strategy development and execution
• Outstanding writing and editing skills, with an eye to messaging for a range of internal and external communication channels and audience types
• Strong verbal communications skills
• Natural self-starter who demonstrates creative and critical thinking abilities, can focus and implement, with an eye for detail
• Effective collaborator who will work cross functionally across teams and geographies/ time-zones.
• Curiosity and appreciation for new topics, issues, and cultures.

Additional Information:

At McDonald’s we are People from all Walks of Life...

People are at the heart of everything we do, and they make the McDonald’s experience. We embrace diversity and are committed to creating an inclusive culture that means people can be their best authentic self in our restaurants and offices, which helps us to better serve our customers. We have a strong heritage of diversity and representation within our communities, which we are proud of. The diversity of our people, customers, Franchisees, and suppliers gives us strength.

We do not tolerate inequality, injustice, or discrimination of any kind.  These are hugely important issues and a brand with our reach and relevance means we have a very meaningful role to play.

We also recognise our responsibility as a large employer to continue being active in our communities, helping to develop skills and drive aspirations that will help people to be more aware of the world of work and more successful within it, whether with McDonald’s or elsewhere."