Supervisor, People Experience

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Company Description

Job Description

Job Description:

About McDonald’s:

One of the world’s largest employers with locations in more than 100 countries, McDonald’s Corporation has corporate opportunities in Hyderabad. Our global offices serve as dynamic innovation and operations hubs, designed to expand McDonald's global talent base and in-house expertise. Our new office in Hyderabad will bring together knowledge across business, technology, analytics, and AI, accelerating our ability to deliver impactful solutions for the business and our customers across the globe.

Department Overview

This role is focused on US market execution, coordination, and operational ownership. 

Scope includes:

  • Day-to-day operational support and query resolution for US markets
  • Monthly roster reviews and execution, including new, closed, sold stores, and role changes
  • User and group governance covering All Staff, Best Bets, District, and Profit Center groups
     

End-to-end US KPI management, including:

  • Monthly data entry and validation
  • Analytics and reporting for US Profit Centers
  • Leadership KPI reports and executive updates
  • Preparation and distribution of KPI reports to US McOpCo audiences
  • Escalation management related to access issues, automation gaps, and compliance risks
  • Cross-functional coordination with Global SPAN, Atos, HR, Operations, and Legal teams
  • US Owner Operator (OO) deployment planning, execution, and project management, including stakeholder management
  • Compliance, audit readiness, and ongoing risk management support
  • Activation and engagement content inputs for project and leadership decks
  • Oversight and validation of automation outputs (GAM / DMRs)

Qualifications

  • Bachelor’s degree
  • 5-8 years’ experience in related field 
  • MS Proficiency
  • Strong attention to detail and ability to follow structured processes. 
  • Good communication skills 
  • Willingness to learn and grow in a fast-paced environment.

McDonald’s is the world’s leading global foodservice retailer with over 40,000 locations in over 100 countries. Approximately 95% of McDonald’s restaurants worldwide are owned and operated by independent local business owners. At McDonald’s, we lead through our values centered on inclusivity, service, integrity, community, and family. Here is your chance to get in on something special as we grow our corporate team in India and allow you to grow your career.

Qualifications

Additional Information