Supervisor Operations Excellence (SaaS & PaaS Cloud Admin)

Company Description:

McDonald’s growth strategy, Accelerating the Arches, encompasses all aspects of our business as the leading global omni-channel restaurant brand. As the consumer landscape shifts we are using our competitive advantages to further strengthen our brand. One of our core growth strategies is to Double Down on the 3Ds (Delivery, Digital and Drive Thru). McDonald’s will accelerate technology innovation so 65M+ customers a day will experience a fast, easy experience, whether at one of our 25,000 and growing Drive Thrus, through McDelivery, dine-in or takeaway. 

McDonald’s Global Technology is here to power tomorrow’s feel-good moments.  

That’s why you’ll find us at the forefront of transformative technology, exploring new and innovative ways to serve our millions of customers and spread happiness one delicious Hot Fudge Sundae-dipped fry at a time. Using AI, robotics and emerging tech, we’re digitizing the Golden Arches. Combine that with our unparalleled global scale, and we’re reshaping all areas of the business, industry and every community that is home to a McDonald’s restaurant. We face complex tech challenges every day. But that’s where our diverse and talented teams come in. They’re made up of the best and brightest from all over the globe, and they thrive in the space where feel-good meets fast-paced.  

We’re recruiting engineers to join our Global Technology team in Mexico City as we open our McDonald’s Capability Center (MCC). Our Mexico City MCC will be a hub for technology innovation and operational support to help us build the solutions that will improve our customer, crew and employee experience each and every day. 

Check out the McDonald’s Global Technology Technical Blog to learn how technology and our global team are directly enabling the Accelerating the Arches strategy. 

Job Description:

This role will be a part of Operations Excellence and will report to Senior Manager - Operations Excellence.

The Cloud Admin Lead is responsible for overseeing the management and operation of cloud-based applications and infrastructure during onsite hours. This role involves coordinating with application stakeholders, addressing urgent issues, and ensuring the smooth functioning of cloud services.

Responsibilities & Accountabilities:

The role expects the resource to perform the following functions:

• Act as the primary point of contact for all application stakeholders, ensuring their needs and concerns are addressed promptly.
• Handle and resolve any urgent issues that arise during onsite hours, ensuring minimal disruption to services.
• Oversee the maintenance, monitoring, and optimization of cloud environments to ensure high availability and performance.
• Ensure that cloud solutions adhere to security policies and compliance requirements.
• Work closely with IT teams to develop and implement cloud strategies and solutions.
• Maintain detailed documentation of cloud infrastructure, configurations, and procedures.
• Ensure compliance with audit, security, upgrades, and other necessary requirements for supported technologies.
• Regularly track, review, and report on ticket progress, ensuring alignment with CPIs and critical metrics.
• Possess the knowledge and ability to interpret, educate, and enforce adherence to SDLC and ITIL processes.

Qualifications:

• Bachelor’s degree in Computer Science, Information Technology,
• Minimum of 4-5 years of experience in cloud administration or a related role.
• Excellent communication and presentation skills
• Strong problem-solving and troubleshooting skills. 
• Ability to work independently and as part of a team.
• Knowledge of security best practices and compliance standards.

Preferred Qualifications

• Experience with hybrid cloud environments and integrating OCI with other cloud platforms (AWS, Azure, GCP, SAP).
• Certifications in cloud technologies (e.g., OCI Certified, AWS Certified Solutions Architect, Microsoft Certified: Azure Administrator).
• Experience with automation tools and scripting languages.