Supervisor, Infrastructure Hardware

Department Overview

This opportunity is part of the Global Technology Infrastructure & Operations team (GTIO), where our mission is to deliver modern and relevant technology that supports the way McDonald’s works. We provide best-in-class foundational technology products and services including Global Networking, Cloud, End User Computing, and IT Service Management. It’s our goal to always provide an engaging, relevant, and simple experience for our customers.

Role Overview

The Supervisor, Restaurant Hardware Solutions, is part of the Restaurant Infrastructure & Operations team within Global Technology. This role reports to the Senior Manager, Restaurant Hardware Solutions and is responsible for managing a portfolio of restaurant hardware solutions. The restaurant environment is complex, made up of many different technology hardware solutions. With constantly evolving needs of restaurant crew and customers, this team plays an important role in understanding those needs and evolving our hardware solutions to keep pace. This role will play a key role in defining the scope of the Hardware Solutions team portfolio and associated restaurant hardware lifecycle processes.

This is an exciting opportunity for an experienced technology leader to help shape the transformation of infrastructure and operations products and services to the entire McDonalds environment.

Responsibilities:

• Support the Senior Manager, Restaurant Hardware Solutions, by executing short-term strategy for a portfolio of hardware solutions (e.g., digital menu boards)
• Understand restaurant needs (crew, customer, manager) and translate those functional and technical needs into product requirements to be used in designing and/or selecting a hardware product, as well as continuous enhancement of the product
• Partner with market and cross-functional teams to define standards / technical specifications, select and approve global solutions, and certify new hardware solutions
• Contribute to defining market-level installation and ongoing technical support for products within their domain
• Define and enforce hardware solution quality standards
• Contribute to the performance of the team by overseeing work of suppliers and related teams
• Solve defined problems; identify ways to modify processes to meet end customer needs (e.g. operator or customer challenges with a particular hardware solution)
• Design and execute tests to guarantee up-time of hardware solutions in the markets; oversee third party hardware certification testing where appropriate
• Provide input on deployment plan for hardware solutions to market teams
• Facilitate processes to maintain and support hardware in the markets
• Manage stakeholder relationships, including product teams as customers of hardware solutions, and ensure stakeholders are aligned with hardware roadmaps

Qualifications

• 2+ years of technical product management experience
• Bachelor's degree required; master's degree preferred
• 1+ years working with restaurant or retail hardware solutions and platforms
• Experience working on technical teams that manage a critical product and/or a suite of products
• Experience managing technical priorities and driving strategic hardware initiatives
• Ability to utilize data to proactively identify and solve complex problems
• Proven analytical and quantitative skills; ability to use data and metrics to back up assumptions, develop product strategy and business cases, and measure success
• Strong written communication, presentation, and interpersonal skills, with the ability to convey complex ideas in easy-to-understand business friendly language
• Experience partnering with stakeholders across a complex, global organization
• Impact-minded approach, with ability to articulate goals and instill action and alignment to reach them
• Experience working in an agile product development environment including participating in agile ceremonies, managing a backlog/release plan, tracking metrics of multiple teams, removing blockers (burndown chart, release burn up, etc.)
• Willingness and ability to live the McDonald’s values every day: Serve, Inclusion, Integrity, Community and Family

Preferred Qualifications

• Experience with all aspects of hardware product management: product definition, system integration, quality & reliability, lifecycle planning, service management
• Demonstrated experience obtaining Voice of Customer and translating into defined product Key Performance Indicators (KPIs)
• Demonstrated ability to lead projects with globally deployed team members
• Experience with hardware peripherals, architecture, and cataloging processes (i.e.: kiosks, digital signage, media players, scanners, cash recyclers, audio systems, etc.)
• Demonstrated ability to effectively influence and partner across product and platform teams within a global engineering organization
• Demonstrated ability to manage and navigate to drive results within a globally distributed organization
• Experience defining hardware standards and specifications that address global complexities and differences between markets/regions

Compensation

Bonus Eligible: YES

Benefits Eligible: YES

Salary Range

Salary Range: $87,050.00 - $108,810.00

The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we may also consider your experience, and other job-related factors.