Supervisor, Business Analysis - US Tech

Company Description:

McDonald’s growth strategy, Accelerating the Arches, encompasses all aspects of our business as the leading global omni-channel restaurant brand. As the consumer landscape shifts we are using our competitive advantages to further strengthen our brand. One of our core growth strategies is to Double Down on the 3Ds (Delivery, Digital and Drive Thru). McDonald’s will accelerate technology innovation so 65M+ customers a day will experience a fast, easy experience, whether at one of our 25,000 and growing Drive thrus, through McDelivery, dine-in or takeaway. 

McDonald’s Global Technology is here to power tomorrow’s feel-good moments.That’s why you’ll find us at the forefront of transformative technology, exploring new and innovative ways to serve our millions of customers and spread happiness one delicious Hot Fudge Sundae-dipped fry at a time. Using AI, robotics and emerging tech, we’re digitizing the Golden Arches. Combine that with our unparalleled global scale, and we’re reshaping all areas of the business, industry and every community that is home to a McDonald’s restaurant. We face complex tech challenges every day. But that’s where our diverse and talented teams come in. They’re made up of the best and brightest from all over the globe, and they thrive in the space where feel-good meets fast-paced.  

Check out the McDonald’s Global Technology Technical Blog to learn how technology and our global team are directly enabling the Accelerating the Arches strategy. 

Job Description:

At McDonald's, you will work in a collaborative environment that values your contributions and encourages you to strive for excellence. You will have the opportunity to work on brand new projects that impact millions of customers worldwide. Join us and be part of a team that is determined to successfully implement powerful solutions and achieve flawless results.

We are searching for a Business Analysis Supervisor  to join our Product Management team in defining, prioritizing, and developing capabilities for McD US Workforce Management Solutions. You will work with the vendor and product teams to write requirements and acceptance criteria for features on the product roadmap and help ensure feature acceptance during the development lifecycle.

Responsibilities

As a Business Analysis Supervisor, you will:

• Manage requirements, review, and provide feedback related to product design from multiple vendors.
• Lead and support testing for various projects.
• Partner with the Product Management team to define, prioritize, and develop capabilities for McDonald's US Workforce Management Solutions.
• Write requirements and acceptance criteria for features on the product roadmap.
• Ensure feature acceptance throughout the development lifecycle.
• Maintain product documentation and support the User Acceptance Testing (UAT) process.
• Build and update documents required for the product development lifecycle.
• Assist in crafting and maintaining project plans for new feature releases, communication, training, and deployment.
• Assist UAT Leads in analyzing, crafting test cases, and executing/accepting user acceptance test criteria.
• Assist with field testing and provide business process and technical direction to the support team when necessary.
• Shepherd features from definition through completion using Jira.
• Assist with application production support issues/defects advanced to the Workforce Management team.
• Provide product insights and technical direction to support teams as needed.
• Review and prioritize defects impacting customers.
• Serve as a point-person for product questions and help find solutions.
• Assist in prioritizing the roadmap with product and technology team leads.

Benefits eligible: Yes
Bonus eligible: Yes
The expected salary range for this role is $87,050.00 - $108,810.00 per year
The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we may also consider your experience, and other job-related factors.

Qualifications:

• Bachelor’s Degree or equivalent work experience.
• 3 - 5 years of experience gathering (both Waterfall and Agile) and partnering successfully with Vendors, Product Managers and other internal team members on testing and delivering capabilities per defined requirements.
• Excellent written and verbal collaborative communication skills.
• A passion for technology and building products that customers love to use.
• Outstanding attention to detail and the ability to meet deadlines.
• A curious and self-starting attitude with a strong bias for action and a consistent track record of "getting things done."
• An analytical approach with experience working with data to uncover insights.
• The ability to grasp technical concepts quickly and translate technical verbiage into easily understandable language.

Preferred:

• Experience with User Acceptance Testing.
• Experience with Jira and/or Confluence.
• Proven experience working on customer-facing and/or restaurant application products.
• Technical development and data integration skills.

Additional Information:

Benefits eligible: This position offers health and welfare benefits, a 401(k) plan, adoption assistance program, educational assistance program, flexible ways of working, and time off policies (including sick leave, parental leave, and vacation/PTO). Eligibility requirements apply to some benefits and may depend on job classification and length of employment. 

Bonus eligible: This position is eligible for a bonus, calculated based on individual and company performance.

McDonald’s is an equal opportunity employer committed to the diversity of our workforce. We promote an inclusive work environment that creates feel-good moments for everyone. McDonald’s provides reasonable accommodations to qualified individuals with disabilities as part of the application or hiring process or to perform the essential functions of their job. If you need assistance accessing or reading this job posting or otherwise feel you need an accommodation during the application or hiring process, please contact mcdhrbenefits@us.mcd.com. Reasonable accommodations will be determined on a case-by-case basis.

McDonald’s provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to sex, sex stereotyping, pregnancy (including pregnancy, childbirth, and medical conditions related to pregnancy, childbirth, or breastfeeding), race, color, religion, ancestry or national origin, age, disability status, medical condition, marital status, sexual orientation, gender, gender identity, gender expression, transgender status, protected military or veteran status, citizenship status, genetic information, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Nothing in this job posting or description should be construed as an offer or guarantee of employment.