Job Description

Company Description:

McDonald’s evolving Accelerating the Arches growth strategy puts our customers and people first and leverages our competitive advantages to strengthen our brand! We are recognized on lists like Fortune’s Most Admired Companies and Fast Company’s Most Innovative Companies.

Doubling Down on the 4Ds (Delivery, Digital, Drive Thru, and Development). Our growth pillars emphasize the important role technology plays as the leading, global omni-channel restaurant brand! Technology enables the organization through digital technology, and improving the customer, crew and employee experience each and every day.

Global Technology forging the way Leading the digitization of our business is the Technology organization made up of intrapreneurs who build industry defining tech using the latest innovations and platforms, like AI and edge computing to deliver on the next set of cutting-edge opportunities for the business. At McDonald’s you get to solve technology innovation challenges at an incredible scale, and work across global teams who are always hungry for a challenge. This provides access to exciting career paths for technologists. It’s bonus points when you get to see your family and friends use the tech you build at their favorite McD restaurant.

Check out the Global Technology Technical Blog to learn how technology is directly enabling the Accelerating the Arches strategy.

Job Description:

This opportunity is part of the Global Technology Infrastructure & Operations team (GTIO), where our mission is to deliver modern and relevant technology that supports the way McDonald’s works. We provide outstanding foundational technology products and services including Global Networking, Cloud,

End User Computing, and IT Service Management. It’s our goal to always provide an engaging, relevant, and simple experience for our customers.

Collaborating with the Senior Director, Global Network Infrastructure & Operations, and working closely with the entire technology leadership team, the Network Business Office, Senior Technical Product Manager will focus on the business governance and people enablement to ensure effective governance for the team to embrace and accelerate Network use across the business. It will establish and agree on bold objectives and principles, and act positively to encourage the enablement of the workforce to adopt the Network at scale and address and remediate any risks or blockers that arise in its course. Ultimately, the NBO will ensure alignment of the Network goals to the GTIO goals and the strategic and tactical execution of them across elements of people, process, and technology in a well-governed and inclusive way.

This is an exciting opportunity for an experienced technology leader to help craft the transformation of infrastructure and operations products and services to the entire McDonald’s environment.

Accountabilities & Responsibilities:

  • Assist the Network Infrastructure and Operations (NIO) Leadership team in setting a bold team goal aligned with the wider GTIO goal.
  • Work with the NIO Leadership team to define critical metrics for measuring the success of NIO objectives, high-priority initiatives, and operational metrics.
  • Define, document, and continuously improve ways of working for the NIO team to deliver faster, better, cheaper solutions for our customers.
  • Own and manage the NIO team's in-take process for internal and external demands.
  • Track and report on the budget every month on behalf of the Senior Director.
  • Assist the NIO leadership team with their departmental budget and cross charges.
  • To be the key support person to the Senior Director, to understand and assist with prioritizing and managing workload, ensuring sufficient capacity to allow the Senior Director to focus on delivering NIO strategy and plans.
  • Own and manage the process for work prioritization and help with overall Network backlog grooming.
  • Own and manage the process for effectively supervising NIO contracts, including reporting.
  • Track and report on the NIO budget and Cross-charges.
  • Supervise and report on the major changes and projects.
  • Communicate, communicate, communicate.
  • Ensure the establishment of training and re-skilling mechanisms available to all.
  • Manage training, volunteering, and certification targets.
  • Track and report on security, availability, cost, and compliance objectives.
  • Improve our communication with Markets, business units, and external teams. Coach business on must-haves, roadmaps, and prioritization.
  • Facilitate NIO leadership meetings and monthly all-hands meetings.
  • Supervise and ensure everything that needs to be done is done well.
  • Review recommended business tooling and subsequent changes.

· Experience working with multiple collaborators, vendors, and 3rd party partners.

· Experience working with senior leadership for feedback, approval, and delivery.

· Ability to effectively collaborate across the Global Technology organization.

· Ability to provide overall guidance and direction to the team and third parties.

· Ability to document and communicate the status of tasks as agreed necessary.

· Ability to manage the success of metrics defined by the organization.

· Ability to identify, clarify, and resolve issues and risks, escalating them as needed.

· Ability to negotiate changes to commitments/requirements.

· Ability to review ongoing processes to find opportunities for reuse and process improvement.

· Strong analytical skills to critically evaluate information gathered from multiple sources.

· Ability to manage stakeholder expectations and resolve conflict.

· Strong analytical skills to critically evaluate information gathered from multiple sources.

· Superb communication, presentation, and interpersonal skills, with the ability to convey complex ideas in easy-to-understand business-friendly language.

· Ability to understand business challenges, drive process improvements, and translate them into solutions.

· Exceptional relationship management skills and the ability to build and grow connections with people of all types and backgrounds from all over the world.

· Highly collaborative along with independent critical thinking and creative problem-solving skills.

· Highly organized and detail-oriented, with the ability to keep many engagements active at once.

· Comfortable with ambiguity and ability to navigate uncertainty.

· Naturally elevates others and creates a culture of belonging through engaging high-performing teams.


· 5+ years of relevant work experience and a bachelor’s degree in computer science/engineering/technology, or 3+ years of relevant work experience and a master’s degree.

· 3+ years of technology capability deployment experience across multiple IT practices that may include infrastructure leadership, service management leadership, technology operations, networking, engineering, security, and business relationship management.

· 3+ years of experience in delivering complex infrastructure, network, and/or network security products and platforms.

· 2+ years of professional experience designing, building, supporting, or managing core enterprise networks: Routing, Switching, LAN, WLAN, WAN, SD-WAN, VPN, Firewall, etc.

· 2+ years of experience working and collaborating in a globally dispersed team.

· 2+ years of Experience working in an Agile environment with a Scrum Master, Daily Scrum meetings, Backlogs, Sprints, and written Stories and deliverables. Familiar with documentation process and tools, JIRA and Confluence preferred.

· Strong experience in process improvement, with an emphasis on analytics and process management (prior experience with Lean, and Six Sigma tools preferred).

· PMP, PgMP, Prince, or equivalent desired.

· Agile certifications (Scrum, SAFE, or equivalent) are advantageous.

· CCNP/CCDP certification, or equivalent, preferred.

· ITIL certification preferred.

Additional Information:

McDonald’s is committed to providing qualified individuals with reasonable accommodations to perform the essential functions of their jobs. Additionally, if you (or another applicant of whom you are aware) require assistance accessing or reading this job posting or otherwise seek assistance in the application process, please contact

McDonald’s provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to sex, sex stereotyping, pregnancy (including pregnancy, childbirth, and medical conditions related to pregnancy, childbirth, or breastfeeding), race, color, religion, ancestry or national origin, age, disability status, medical condition, marital status, sexual orientation, gender, gender identity, gender expression, transgender status, protected military or veteran status, citizenship status, genetic information, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Nothing in this job posting or description should be construed as an offer or guarantee of employment.

Application Instructions

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