Sr Manager, Tech Deployment
Company Description
Job Description
Company Description:
McDonald’s growth strategy, Accelerating the Arches, encompasses all aspects of our business as the leading global omni-channel restaurant brand. As the consumer landscape shifts we are using our competitive advantages to further strengthen our brand. One of our core growth strategies is to Double Down on the 3Ds (Delivery, Digital and Drive Thru). McDonald’s will accelerate technology innovation so 65M+ customers a day will experience a fast, easy experience, whether at one of our 25,000 and growing Drive thrus, through McDelivery, dine-in or takeaway.
McDonald’s Global Technology is here to power tomorrow’s feel-good moments.
That’s why you’ll find us at the forefront of transformative technology, exploring new and innovative ways to serve our millions of customers and spread happiness one delicious Hot Fudge Sundae-dipped fry at a time. Using AI, robotics and emerging tech, we’re digitizing the Golden Arches. Combine that with our unparalleled global scale, and we’re reshaping all areas of the business, industry and every community that is home to a McDonald’s restaurant. We face complex tech challenges every day. But that’s where our diverse and talented teams come in. They’re made up of the best and brightest from all over the globe, and they thrive in the space where feel-good meets fast-paced.
Check out the McDonald’s Global Technology Technical Blog to learn how technology and our global team are directly enabling the Accelerating the Arches strategy.
Department Overview
The Senior Manager, Tech Deployment position impacts the US Technology team for McDonald’s! Reporting directly to the Director of Tech Deployment, coordinating software rollout and leading all aspects of mentorship for Deployment managers.
Seeking an expert tech leader to help transform release deployment and impact our 13,500+ restaurants and committed consumers.
The US Technology team is seeking a proactive leader who will clarify expectations, apply relevant standards and best-practices to develop deployment plans for innovative solutions, POCs and fast fail concepts for our deployment services team. This will be a collaborative role and will have influence and oversight over the front-end channel and backend systems to ensure consistency of product and integration of standard methodologies. You'll collaborate with McDonald's vendors and internal teams. A qualified candidate will showcase proficiency in alteration management, project oversight, encouraging creativity, and tactical preparation, with a history of propelling organizational success.
Duties
Leadership and Management:
- Lead and manage a team of professionals in deployment, release and change control activities to broadly influence a large portion of the organization that impact our restaurants.
- Develop and implement strategic plans to improve operational efficiency and consumer satisfaction.
- Encourage a team-oriented and high-productivity environment.
- Coordinate performance administration responsibilities
- Communicates ideas optimally, to a wide range of audiences, including executive stakeholders. Cultivate a constructive dialogue, harmonizes discordant views, and leads the resolution of issues.
- Decomposes significantly sophisticated problems into straight-forward solutions. Consistently brings strong, data-driven business, and technical judgment to decisions.
- Identifies core problems or opportunities within business processes. Understands the root cause and impacts for the project and other teams.
- Removes bottlenecks to enable team(s) to deploy independently. Drives team members to proactively identify gaps and opportunities (e.g., process workflows, tooling) within market and other parts of the organization.
- Invests time to mentor junior managers to refine their capabilities and close skill gaps. Works closely with technical product managers and leads by example.
- Monitor and report on the impact of changes, ensuring minimal disruption to operations.
Project Management:
- Plan, implement, and lead all aspects of deployment initiatives
- Ensure projects are completed on time, within scope, and within budget.
- Identify and mitigate risks associated with projects and changes.
Qualifications
- Minimum of 8-10 years of experience in a manager or product management role with a Bachelor’s degree in Computer Science or technology
- 5+ years facilitating and leading teams in fast paced, results driven environment
- Proven experience in change control and project management.
- Strong leadership and team management skills.
Skills:
- Excellent strategic planning and organizational skills.
- Strong analytical and problem-solving abilities.
- Exceptional communication, interpersonal, and team leadership skills.
- 5+ years of non-internship professional experience in Project Management
- Ability to work in a fast-paced and dynamic environment.
Certifications:
- PMP (Project Management Professional) or similar certification is a plus.
- Change Management certification is desirable.
- ITIL experience is a plus
Why Join Us:
- Opportunity to lead and shape the future of our company and consumer management operations.
- Collaborative and inclusive work environment.
- Competitive salary and benefits package.
- Professional development and growth opportunities
Compensation
Bonus Eligible: Yes
Long - Term Incentive: Yes
Benefits Eligible: Yes
Salary Range
The expected salary range for this role is $149,260.00 - $190,310.00 per year
The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we may also consider your experience, and other job-related factors.
Additional Information:
Benefits eligible: This position offers health and welfare benefits, a 401(k) plan, adoption assistance program, educational assistance program, flexible ways of working, and time off policies (including sick leave, parental leave, and vacation/PTO). Eligibility requirements apply to some benefits and may depend on job classification and length of employment.
Bonus eligible: This position is eligible for a bonus, calculated based on individual and company performance.
Long term Incentive eligible: This position is eligible for stock or other equity grants pursuant to McDonald’s long-term incentive plan.
McDonald’s is an equal opportunity employer committed to the diversity of our workforce. We promote an inclusive work environment that creates feel-good moments for everyone. McDonald’s provides reasonable accommodations to qualified individuals with disabilities as part of the application or hiring process or to perform the essential functions of their job. If you need assistance accessing or reading this job posting or otherwise feel you need an accommodation during the application or hiring process, please contact mcdhrbenefits@us.mcd.com. Reasonable accommodations will be determined on a case-by-case basis.
McDonald’s provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to sex, sex stereotyping, pregnancy (including pregnancy, childbirth, and medical conditions related to pregnancy, childbirth, or breastfeeding), race, color, religion, ancestry or national origin, age, disability status, medical condition, marital status, sexual orientation, gender, gender identity, gender expression, transgender status, protected military or veteran status, citizenship status, genetic information, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
Nothing in this job posting or description should be construed as an offer or guarantee of employment.