Job Description

Job Description:

Company Description: 

McDonald’s growth strategy, Accelerating the Arches, encompasses all aspects of our business as the leading global omni-channel restaurant brand. As the consumer landscape shifts we are using our competitive advantages to further strengthen our brand. One of our core growth strategies is to Double Down on the 3Ds (Delivery, Digital and Drive Thru). McDonald’s will accelerate technology innovation so 65M+ customers a day will experience a fast, easy experience, whether at one of our 25,000 and growing Drive thrus, through McDelivery, dine-in or takeaway.  

McDonald’s Global Technology is here to power tomorrow’s feel-good moments.  

That’s why you’ll find us at the forefront of transformative technology, exploring new and innovative ways to serve our millions of customers and spread happiness one delicious Hot Fudge Sundae-dipped fry at a time. Using AI, robotics and emerging tech, we’re digitizing the Golden Arches. Combine that with our unparalleled global scale, and we’re reshaping all areas of the business, industry and every community that is home to a McDonald’s restaurant. We face complex tech challenges every day. But that’s where our diverse and talented teams come in. They’re made up of the best and brightest from all over the globe, and they thrive in the space where feel-good meets fast-paced.  

Check out the McDonald’s Global Technology Technical Blog to learn how technology and our global team are directly enabling the Accelerating the Arches strategy.  

Department Overview

McDonald’s is a global leader in the quick-service restaurant industry, where innovation, collaboration, and technology play a vital role in delivering exceptional experiences for our customers. We are seeking a highly skilled Senior Manager to lead Prioritization & Planning within the U.S. Market Technology Operational Excellence function. This role will be responsible for driving strategic prioritization, establishing robust metrics to supervise performance, and enhancing partner engagement across the organization!

In this role, you will be responsible for leading prioritization efforts, establishing performance metrics, and improving collaborator involvement to ensure alignment and measurable success across the organization. You will play a critical role in enhancing technology performance, reducing reliance on help desk support, and deploying technology across 13,000+ restaurants. This position requires a strategic leader who will focus on seamless execution and collaboration to protect operations and ensure the success of McDonald's technology initiatives!

This role requires on-site presence at McDonald’s Headquarters (MHQ)

Accountabilities and Responsibilites:

Strategic Planning & Prioritization

  • Establish and lead the prioritization framework to ensure U.S. Technology initiatives are aligned with strategic goals and deliver maximum value
  • Develop and implement performance metrics to measure success across U.S. Technology programs and projects, delivering actionable insights to leadership
  • Establish a framework for evaluating lessons learned, integrating feedback into program planning, and driving continuous improvement.
  • Drive resource allocation efforts to ensure teams are equipped to deliver on critical programs while optimizing capacity across multiple initiatives
  • Support capacity planning efforts, ensuring a clear understanding of resource availability, open roles, and staffing requirements for successful program execution

Communication, Analysis & Reporting

  • Simplify reporting processes and build dashboards to ensure clarity, access to progress, and enable faster decision-making across the organization
  • Manage collaborator communications to promote clarity, visibility, and positive sentiment regarding U.S. Technology’s initiatives.performance
  • Craft persuasive cases for crucial investments, ensuring alignment with organizational priorities and measurable returns
  • Prepare and deliver professional, concise stories and updates for leadership and key collaborators

Team Leadership & Stakeholder Engagement

  • Cultivate a data-driven culture through project execution, performance tracking, and financial governance processes
  • Encourage alignment across cross-functional teams and customers to enhance collaboration, clarity, and focus on organizational priorities
  • Lead and develop a high-performing team of project and process excellence managers, providing strategic vision while balancing near-term results and long-term goals
  • Promote a culture of continuous improvement by encouraging feedback and regularly reviewing processes and outcomes.
  • Lead special projects and initiatives as requested

Qualifications

  • 10+ years of experience in program/project management, operations strategy, or a related field with a focus on prioritization, metrics, and performance tracking
  • Proven success in developing and implementing operational frameworks, processes, and metrics in sophisticated organizations
  • Proficient in prioritization frameworks, governance, and prioritization within a technology or operations-focused setting
  • Strong proficiency in program management tools and reporting platforms (e.g., Power BI, Tableau, Excel, Smartsheet)
  • Exceptional analytical and problem-solving skills with a focus on delivering actionable, data-driven insights

Who you are:

  • An outstanding teammate exhibiting the skill to encourage cohesion and form connections within cross-functional teams and partners

  • A great listener who asks thought provoking questions and digs into the root cause of problems

  • An excellent communicator whose presentation skills can influence decision-making and drive engagement

  • A compassionate people manager with strong leadership and team development abilities, with experience managing high-performing teams

  • A collaborative great teammate with a strong work ethic, attention to detail, and proven problem-solving skills

Compensation

Bonus Eligible: Yes

Long - Term Incentive: Yes

Benefits Eligible: Yes

Salary Range

Salary Ranges-$$149,260.00 - $$190,310.00

The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we may also consider your experience, and other job-related factors.

Additional Information: 

Benefits eligible: This position offers health and welfare benefits, a 401(k) plan, adoption assistance program, educational assistance program, flexible ways of working, and time off policies (including sick leave, parental leave, and vacation/PTO). Eligibility requirements apply to some benefits and may depend on job classification and length of employment.  

Bonus eligible: This position is eligible for a bonus, calculated based on individual and company performance. 

Long term Incentive eligible: This position is eligible for stock or other equity grants pursuant to McDonald’s long-term incentive plan. 

McDonald’s is an equal opportunity employer committed to the diversity of our workforce. We promote an inclusive work environment that creates feel-good moments for everyone. McDonald’s provides reasonable accommodations to qualified individuals with disabilities as part of the application or hiring process or to perform the essential functions of their job. If you need assistance accessing or reading this job posting or otherwise feel you need an accommodation during the application or hiring process, please contact mcdhrbenefits@us.mcd.com. Reasonable accommodations will be determined on a case-by-case basis. 

McDonald’s provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to sex, sex stereotyping, pregnancy (including pregnancy, childbirth, and medical conditions related to pregnancy, childbirth, or breastfeeding), race, color, religion, ancestry or national origin, age, disability status, medical condition, marital status, sexual orientation, gender, gender identity, gender expression, transgender status, protected military or veteran status, citizenship status, genetic information, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. 

Nothing in this job posting or description should be construed as an offer or guarantee of employment. 

Application Instructions

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