Job Description

Job Description:

Company Description: 

McDonald’s is proud to be one of the most recognized brands in the world, with restaurants in over 100 countries that serve 70 million customers daily. We continue to operate from a position of strength. Our updated growth strategy is focused on staying ahead of what our customers want and realizing further growth potential. Our relentless ambition is why McDonald’s remains one of the world’s leading corporations after almost 70 years. Joining McDonald's means thinking big and preparing for a career that can have influence around the world. 

At McDonald’s, we see every day as a chance to create positive impact. We lead through our values centered on inclusivity, service, integrity, community and family. From support of Ronald McDonald House Charities to our Youth Opportunity project and sustainability initiatives, our values keep us dedicated to using our scale for good: good for our customers, people, industry and planet. We also offer a broad range of outstanding benefits including a sabbatical program, tuition assistance and flexible work arrangements. 

Department Overview

As the Senior Manager, Learning and Development within U.S. Learning Optimization, you will be part of the U.S. People Solutions during a period of unprecedented innovation and advancement. You will partner across Global People Solutions and with cross functional sponsors and partners leading and supporting efforts to evolve, build, reimagine and ultimately scale robust solutions across the system in the U.S. Market. This work is aimed at enabling people to learn in ways that drive consistent, high performance, for individuals and the business (as articulated in the "Own our Ambition" strategic plan). You will report to the Director, Learning and Development, and lead a team of individuals managing projects and evaluating and measuring the impact of learning solutions across the US Market.

Job Responsibilities

  • Orchestrate the U.S. Market Learning Strategy, aligning it with global strategies and integrating U.S. Market needs through strategic planning.
  • Maximize efficiency through continuous collaboration, planning, and advocacy with critical partners.
  • Oversee multiple projects and partnerships, establishing governance processes to find synergies and opportunities for improvement.
  • Lead direct and dotted line reports, providing direction, coaching, and support for performance and professional development.
  • Engage with stakeholders, cross-functional partners, franchise owners, and learners to conduct needs analyses and develop relevant learning solutions.
  • Guide content design and development for U.S. Market needs, collaborating on global design work and advocating for the U.S. Market.
  • Ensure high-quality, on-time, and on-budget project delivery through strong project management, identifying integration opportunities.
  • Manage stakeholder engagement, including external vendors, to ensure collaboration and relevancy of strategic projects.
  • Define and manage Learning Measurement and Analytics strategy and tools for the U.S. Market, ensuring alignment with global strategy.
  • Monitor, analyze, and manage all U.S. Learning and Development budgets.
  • Stay updated with business and Learning and Development knowledge to optimize learning solutions and improve the learner’s experience.
  • Willingness to travel as needed (~30%)

Qualifications

Education: Bachelor’s degree required; Master’s degree in Human Resources or related field preferred.

Experience: Minimum five years in learning & development, covering design, delivery, technology/systems, measurement, and project management. Previous management experience with high-performance teams.

Skills:

  • Excellent coaching and mentoring abilities, with a proven track record of improving team performance.
  • Practical experience with adult learning theory and principles.
  • Exceptional project management skills, capable of handling complex and evolving work.
  • Proven experience in creating and implementing measurement strategies, tools, and reports.
  • Advanced data analytical skills to influence learning strategies based on trends.
  • Strong social, communication, and presentation skills.
  • Solid influencing, negotiation, and advocacy abilities to maintain collaborative relationships.
  • Ability to engage with all organizational levels, from crew to franchise owners.
  • Strong business insight to link business challenges with learning and development solutions.
  • Experience working cross-culturally in a global environment.

Compensation

Bonus Eligible: Yes
Long - Term Incentive: Yes
Benefits Eligible: Yes

Salary Range

Salary Ranges - $129,800 - $165,490

Additional Information: 

Benefits eligible: This position offers health and welfare benefits, a 401(k) plan, adoption assistance program, educational assistance program, flexible ways of working, and time off policies (including sick leave, parental leave, and vacation/PTO). Eligibility requirements apply to some benefits and may depend on job classification and length of employment.  

Bonus eligible: This position is eligible for a bonus, calculated based on individual and company performance. 

Long term Incentive eligible: This position is eligible for stock or other equity grants pursuant to McDonald’s long-term incentive plan. 

McDonald’s is an equal opportunity employer committed to the diversity of our workforce. We promote an inclusive work environment that creates feel-good moments for everyone. McDonald’s provides reasonable accommodations to qualified individuals with disabilities as part of the application or hiring process or to perform the essential functions of their job. If you need assistance accessing or reading this job posting or otherwise feel you need an accommodation during the application or hiring process, please contact mcdhrbenefits@us.mcd.com. Reasonable accommodations will be determined on a case-by-case basis. 

McDonald’s provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to sex, sex stereotyping, pregnancy (including pregnancy, childbirth, and medical conditions related to pregnancy, childbirth, or breastfeeding), race, color, religion, ancestry or national origin, age, disability status, medical condition, marital status, sexual orientation, gender, gender identity, gender expression, transgender status, protected military or veteran status, citizenship status, genetic information, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. 

Nothing in this job posting or description should be construed as an offer or guarantee of employment. 

Application Instructions

Please click on the link below to apply for this position. A new window will open and direct you to apply at our corporate careers page. We look forward to hearing from you!

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