Job Description

Job Description:

Company Description: 

McDonald’s growth strategy, Accelerating the Arches, encompasses all aspects of our business as the leading global omni-channel restaurant brand. As the consumer landscape shifts we are using our competitive advantages to further strengthen our brand. One of our core growth strategies is to Double Down on the 3Ds (Delivery, Digital and Drive Thru). McDonald’s will accelerate technology innovation so 65M+ customers a day will experience a fast, easy experience, whether at one of our 25,000 and growing Drive thrus, through McDelivery, dine-in or takeaway.  

McDonald’s Global Technology is here to power tomorrow’s feel-good moments.  

That’s why you’ll find us at the forefront of transformative technology, exploring new and innovative ways to serve our millions of customers and spread happiness one delicious Hot Fudge Sundae-dipped fry at a time. Using AI, robotics and emerging tech, we’re digitizing the Golden Arches. Combine that with our unparalleled global scale, and we’re reshaping all areas of the business, industry and every community that is home to a McDonald’s restaurant. We face complex tech challenges every day. But that’s where our diverse and talented teams come in. They’re made up of the best and brightest from all over the globe, and they thrive in the space where feel-good meets fast-paced.  

Check out the McDonald’s Global Technology Technical Blog to learn how technology and our global team are directly enabling the Accelerating the Arches strategy.  

Department Overview

Leading the digitization of our business is the Technology organization made up of intrapreneurs who build industry defining tech using the latest innovations and platforms, like AI and edge computing to deliver on the next set of pioneering opportunities for the business. At McDonald’s you get to solve technology innovation challenges at an incredible scale, and work across global teams who are always eager for a challenge. This provides access to exciting career paths for technologists. It’s bonus points when you get to see your family and friends use the tech you build at their favorite McD restaurant.

This opportunity is part of the Global Technology Infrastructure & Operations team (GTIO), where our mission is to deliver modern and relevant technology that supports the way McDonald’s works. We provide best-in-class foundational technology products and services including Global Networking, Cloud, End User Computing, and IT Service Management. It’s our goal to always provide an engaging, relevant, and simple experience for our customers.

The Senior Manager, Hardware Lifecycle Management, is part of Restaurant Infrastructure & Operations, reporting to the Senior Director. This individual will be responsible for developing and implementing strategies to effectively lead the lifecycle of restaurant hardware assets, including point-of-sale (POS) systems, servers, digital menu boards, and other in-restaurant technology devices. This individual will partner closely with the Restaurant Hardware Solutions, Vendor Management, and Global Sourcing teams to provide tools, services, and consulting to assist market teams in planning, budgeting, and driving hardware lifecycle management activities.

 

This is an exciting opportunity for an experienced technology leader to help shape the transformation of infrastructure and operations products and services to the entire McDonalds environment.

Responsibilities & Accountabilities:

  • Willingness and ability to live the McDonald’s values every day: Serve, Inclusion, Integrity, Community, and Family.
  • Proven expertise running hardware asset lifecycles in a technical capacity.
  • Strong leadership and team management skills, with a track record of building and developing high-performing teams.
  • In-depth knowledge of hardware lifecycle management principles, processes, including budgeting, procurement, deployment, tracking, maintenance, and retirement.
  • Familiarity with asset tracking systems and tools, such as IT service management (ITSM) software or configuration management databases (CMDB).
  • Demonstrated ability to drive clarity in technical areas from an unclear problem statement, understanding and discussing technical concepts, handling trade-offs, and evaluating potential concepts with internal and external partners
  • Strong analytical and problem-solving abilities, with the capacity to analyze complex data, identify trends, and propose effective solutions.
  • Project management skills, with the ability to prioritize tasks, meet deadlines, and run multiple projects simultaneously.
  • Excellent presentation and writing skills, with the ability to translate theory into practical application.
  • Ability to collaborate and build relationships across diverse partners, including technical and non-technical teams.
  • Understand customer centricity, and lead product / service evolution with that mentality.

 

Qualifications

  • 8+ years of technical product management or relevant experience with a Bachelor’s degree or 6+ years relevant experience with a Master’s degree.
  • Demonstrable experience (8+ years) in hardware lifecycle management, preferably in a multi-location environment, such as the retail or restaurant industry.

 

Preferred Qualifications

  • In-depth knowledge of Microsoft software SKUs and licensing models.
  • Knowledge of industry regulations and compliance standards related to hardware asset management, such as IT asset management (ITAM) frameworks or ISO 55000.
  • Experience in negotiating contracts and managing vendor relationships.
  • History of delivering results in a fast-paced, multi-location environment.
  • Deep understanding of global complexities and differences between markets / regions.

 

Compensation

Bonus Eligible: Yes

Long - Term Incentive: Yes

Benefits Eligible: Yes

Salary Range

Salary Ranges-$149,260.00 - $190,310.00

Additional Information: 

Benefits eligible: This position offers health and welfare benefits, a 401(k) plan, adoption assistance program, educational assistance program, flexible ways of working, and time off policies (including sick leave, parental leave, and vacation/PTO). Eligibility requirements apply to some benefits and may depend on job classification and length of employment.  

Bonus eligible: This position is eligible for a bonus, calculated based on individual and company performance. 

Long term Incentive eligible: This position is eligible for stock or other equity grants pursuant to McDonald’s long-term incentive plan. 

McDonald’s is an equal opportunity employer committed to the diversity of our workforce. We promote an inclusive work environment that creates feel-good moments for everyone. McDonald’s provides reasonable accommodations to qualified individuals with disabilities as part of the application or hiring process or to perform the essential functions of their job. If you need assistance accessing or reading this job posting or otherwise feel you need an accommodation during the application or hiring process, please contact mcdhrbenefits@us.mcd.com. Reasonable accommodations will be determined on a case-by-case basis. 

McDonald’s provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to sex, sex stereotyping, pregnancy (including pregnancy, childbirth, and medical conditions related to pregnancy, childbirth, or breastfeeding), race, color, religion, ancestry or national origin, age, disability status, medical condition, marital status, sexual orientation, gender, gender identity, gender expression, transgender status, protected military or veteran status, citizenship status, genetic information, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. 

Nothing in this job posting or description should be construed as an offer or guarantee of employment. 

Application Instructions

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