Job Description

Company Description:

McDonald’s is proud to be one of the most recognized brands in the world, with restaurants in over 100 countries that serve 70 million customers daily. We continue to operate from a position of strength. Our updated growth strategy is focused on staying ahead of what our customers want and realizing further growth potential. Our relentless ambition is why McDonald’s remains one of the world’s leading corporations after almost 70 years. Joining McDonald's means thinking big and preparing for a career that can have influence around the world.

At McDonald’s, we see every day as a chance to create positive impact. We lead through our values centered on inclusivity, service, integrity, community and family. From support of Ronald McDonald House Charities to our Youth Opportunity project and sustainability initiatives, our values keep us dedicated to using our scale for good: good for our customers, people, industry and planet. We also offer a broad range of outstanding benefits including a sabbatical program, tuition assistance and flexible work arrangements - check them out here!

We are enjoying the flexibility of a hybrid work model, in which employees spend part of their week connecting with co-workers in our state-of-the-art headquarters. Located in the booming West Loop of downtown Chicago, it's set up to be a global hub that cultivates collaboration:

  • Take a class at Hamburger University
  • Sample future items in our Test Kitchen
  • Utilize the latest technology to connect with your team around the globe

We are an equal opportunity employer committed to the diversity of our crew members, staff, operators, and suppliers. We promote an inclusive work environment that creates feel-good moments for everyone. 

Job Description:

McDonald's Global Impact team is aligned around a vision to make McDonald’s famous for our positive impact on people and the planet. The North American Impact team includes Communications, Government Relations, Sustainability & ESG, and Philanthropy to support the North American Impact team. Read more about McDonald’s Purpose & Impact here.

We’re looking for a Senior Manager, Field Communications to drive strategy, communications and alignment for the US Field organization. This person will be critical in ensuring Field Offices are working towards one plan and serve as a key communications conduit to owner/operators.

This position will be based in Chicago and report directly to the Director, US Field Communications & PR. You will be a member of the broader North American Impact team.


In this role, you will:

Develop a cohesive Field Communications strategy that ensures McDonald’s national priorities and narrative are cascaded locally in all 10 Field Offices

  • Strategy will be implemented in partnership with your team of five Field Communications Managers located across the country
  • You will also work closely with the Senior Manager, Field Public Relations, who leads proactive local media efforts

Oversee the Field Communications team’s response to issues and crises at the local and regional level

Serve as the go-to communications counselor for McDonald’s National Field President externally and across the McDonald’s System (including social media, narrative development, etc.)

  • You will partner with the U.S. Enterprise Communications team to ensure the National Field President serves as a key voice of the U.S. business narrative

Build strong relationships with restaurant owner/operators, including relevant franchisee leadership groups

Lead the communications strategy for annual U.S. Field and owner/operator events

Grow and develop the skills and careers of direct reports through effective people management

  • BA/BS degree required
  • Experience with both internal and external communications
  • Experience with improving entire existing processes, systems and / or products
  • Experience leading a team
  • Proven leadership and ability to influence and work with Sr. Leadership and multi-disciplined teams
  • Ability to navigate, orchestrate, and work through complex issues with a strategic, tactical, and fresh perspective
  • Previous experience managing executive-level communications
  • Shown ability to develop and implement communication strategy for key initiatives
  • Proven ability to adapt quickly to a fast-paced environment and support multiple high priority work streams
  • High level of strategic focus and perspective and tactical ability to deliver
  • In-depth knowledge of communication strategies, tools, and vehicles and application of written communication skills.
Additional Information:

McDonald’s is committed to providing qualified individuals with disabilities reasonable accommodations to perform the essential functions of their jobs. Additionally, if you (or another applicant of whom you are aware) require assistance accessing or reading this job posting or otherwise seek assistance in the application process, please contact

McDonald’s provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to sex, sex stereotyping, pregnancy (including pregnancy, childbirth, and medical conditions related to pregnancy, childbirth, or breastfeeding), race, color, religion, ancestry or national origin, age, disability status, medical condition, marital status, sexual orientation, gender, gender identity, gender expression, transgender status, protected military or veteran status, citizenship status, genetic information, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Nothing in this job posting or description should be construed as an offer or guarantee of employment.

Application Instructions

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