Sr Manager, End User Computing

Department Overview

This opportunity is part of the Global Technology Infrastructure & Operations team (GTIO), where our mission is to deliver modern and relevant technology that supports the way McDonald’s works. We offer outstanding foundational technology products and services such as Global Networking, Cloud, End User Computing, and IT Service Management! It’s our goal to always provide an engaging, relevant, and simple experience for our customers.

Reporting to the GTIO Director, End User Computing and working closely with the entire technology leadership team, the GTIO Sr. Manager will anticipate and lead the strategic and tactical needs for GTIO while leading all aspects of the translation of business needs into effective IT processes and technical solutions.

This is an exciting opportunity for an experienced technology leader to help shape the transformation of infrastructure and operations products and services to the entire McDonald’s environment!

Accountabilities & Responsibilities:

• Help support the End User Infrastructure and Operations (EUIO) team providing strategic vision while balancing near-term deliverables.
• Develop and communicate a unified vision, strategy, and roadmaps for the EUIO team in collaboration with the broader operations team, GTIO leadership, and external collaborators.
• Understand McDonald’s current support landscape of tools, processes, standards, automation, monitoring, hardware and more.
• Reviews appropriateness of technologies used for support components and recommends modifications and/or upgrades when vital to keep systems operating according to defined service level agreements and operating level agreements.
• Communicates changes in technology and services from the IT department to the appropriate channels and personnel.
• Contributes to the performance of a team by overseeing work of other employees. Identifies and solves complex problems potentially impacting the broader function; develops methods to address current and future customer needs.
• Accountable for handling projects with moderate risk. Manages budget and directs activities of the support teams.

Qualifications

• Ability to manage collaborator expectations and resolve conflict.
• Ability to validate data acquired via other techniques and expose new areas for elicitation.
• Ability to conduct research into issues, solutions, products and evaluate new technologies, translating them into roadmaps and leadership presentation materials.
• Outstanding communication, presentation, and interpersonal skills, skilled at translating complex ideas into easily understandable business language.
• Ability to understand business challenges, drive process improvements and translate into solutions.
• Diligent, with outstanding analytical, technical, and problem-solving abilities.
• Exceptional relationship management skills and the ability to build and grow connections with people of all types and backgrounds from all over the world.
• Outstanding verbal and written communication skills, capable of persuading various parties to align on shared objectives.
• Highly collaborative along with independent critical thinking and creative problem-solving skills.
• Highly organized and meticulous, adept at balancing multiple engagements simultaneously.
• Comfortable with ambiguity and ability to navigate uncertainty.
• Naturally elevates others and builds a culture of belonging through engaging high-performing teams.

Compensation

Bonus Eligible: Yes

Long - Term Incentive: Yes

Benefits Eligible: Yes

Salary Range

The expected salary range for this role is $141,955.00 - $177,444.00 per year
 
The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we may also consider your experience, and other job-related factors.