Sr Manager End User Computing

Company Description:

McDonald’s evolving Accelerating the Arches growth strategy puts our customers and people first, and leverages our competitive advantages to strengthen our brand.  We are recognized on lists like Fortune’s Most Admired Companies and Fast Company’s Most Innovative Companies.

Doubling Down on the 4Ds (Delivery, Digital, Drive Thru, and Development)

Our growth pillars emphasize the important role technology plays as the leading, global omni-channel restaurant brand. Technology enables the organization through digital technology, and improving the customer, crew and employee experience each and every day.

Global Technology forging the way

Leading the digitization of our business is the Technology organization made up of intrapreneurs who build industry defining tech using the latest innovations and platforms, like AI and edge computing to deliver on the next set of cutting-edge opportunities for the business.  At McDonald’s you get to solve technology innovation challenges at an incredible scale, and work across global teams who are always hungry for a challenge. This provides access to exciting career paths for technologists. It’s bonus points when you get to see your family and friends use the tech you build at their favorite McD restaurant.

Job Description:

This opportunity is part of the Global Technology Infrastructure & Operations team (GTIO), where our mission is to deliver modern and relevant technology that supports the way McDonald’s works. We provide best-in-class foundational technology products and services including Global Networking, Cloud, End User Computing, and IT Service Management. It’s our goal to always provide an engaging, relevant, and simple experience for our customers.

Working with the GTIO Director, End User Infrastructure & Operations and working closely with the entire technology leadership team, the GTIO Sr. Manager, End User Engineering will anticipate and manage the strategic and tactical needs for GTIO while coordinating the translation of business needs into effective IT processes and technical solutions. This is an exciting opportunity for an experienced technology leader to help shape the transformation of infrastructure and operations products and services to the entire McDonald’s environment.

Accountabilities & Responsibilities:

• Help support the End User Infrastructure & Operations (EUIO) team providing strategic vision while balancing near-term work.
• Develop and deliver cohesive vision, strategy, and roadmaps for the EUIO team in partnership with the larger operations team, GTIO leadership and external collaborators.
• Understand McDonald’s current support landscape of tools, processes, standards, automation, monitoring, hardware and more.
• Reviews appropriateness of technologies used for support components and recommends modifications and/or upgrades when necessary to keep systems operating according to defined service level agreements and operating level agreements.
• Communicates changes in technology and services from the IT department to the appropriate channels and personnel.
• Adds to the performance of a team by coordinating work of other employees. Identifies and solves complex problems potentially impacting the broader function; crafts methods to address current and future customer needs.
• Accountable for managing projects with moderate risk. Manages budget and advises activities of the support teams.

Qualifications:

 

• Ability to manage collaborator expectations and resolve conflict.
• Ability to validate data acquired via other techniques and expose new areas for elicitation.
• Ability to conduct research into issues, solutions, products and evaluate new technologies, translating them into roadmaps and leadership presentation materials.
• Superb communication, presentation, and interpersonal skills, with the ability to convey complex ideas in easy-to-understand business friendly language.
• Ability to understand business challenges, drive process improvements and translate into solutions.
• Meticulous, with excellent analytical, technical, and problem-solving skills.
• Outstanding relationship management skills and the ability to build and grow connections with people of all types and backgrounds from all over the world.
• Exceptional verbal and written communication skills including the ability to influence multiple parties towards common goals.
• Highly collaborative along with independent critical thinking and creative problem-solving skills.
• Highly organized and diligent, with the ability to keep many engagements active at once.
• Comfortable with ambiguity and ability to navigate uncertainty.
• Naturally elevates others and creates a culture of belonging through engaging successful teams.

Experience

• 10+ years of technology capability deployment experience across multiple IT practices that may include infrastructure leadership, service management leadership, technology operations, cloud, end user computing, and business relationship management.
• 5+ years of professional experience working with end user support tools including Microsoft -Office365, TEAMS and Intune, Cisco - WebEx, Salesforce Slack
• 5+ years of supporting Global Desktop Management and Virtual Desktop Interface
• 5+ years of telecommunications in managing large scale vendors like AT&T
• 5+ years of professional working with ITSM tool, ServiceNow preferred.
• 3+ years of experience with both AWS and Azure Clouds
• 2+ years of experience working and collaboration in globally dispersed team.
• Experience working within a data loss and prevention team. Knowledge of how to secure end points and establish multi-factor authentications.
• Experience configuring and fix desktop virtualization and cloud system components.
• Experience with Active Directory Group Policy
• Solid experience in overall Infrastructure and Operations including (Network, Cloud, End User Compute, Service Management, Engineering).
• Bachelor's degree Computer Science/Engineering/Technology.
• Microsoft certifications a plus

Additional Information:

McDonald’s is committed to providing qualified individuals with disabilities reasonable accommodations to perform the essential functions of their jobs. Additionally, if you (or another applicant of whom you are aware) require assistance accessing or reading this job posting or otherwise seek assistance in the application process, please contact recruiting.supportteam@us.mcd.com

McDonald’s provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to sex, sex stereotyping, pregnancy (including pregnancy, childbirth, and medical conditions related to pregnancy, childbirth, or breastfeeding), race, color, religion, ancestry or national origin, age, disability status, medical condition, marital status, sexual orientation, gender, gender identity, gender expression, transgender status, protected military or veteran status, citizenship status, genetic information, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Nothing in this job posting or description should be construed as an offer or guarantee of employment.