Job Description

Company Description:

McDonald’s evolving Accelerating the Arches growth strategy puts our customers and people first, and leverages our competitive advantages to strengthen our brand.  We are recognized on lists like Fortune’s Most Admired Companies and Fast Company’s Most Innovative Companies.

Doubling Down on the 4Ds (Delivery, Digital, Drive Thru, and Development)

Our growth pillars emphasize the important role technology plays as the leading, global omni-channel restaurant brand. Technology enables the organization through digital technology, and improving the customer, crew and employee experience each and every day.

Global Technology forging the way

Leading the digitization of our business is the Technology organization made up of intrapreneurs who build industry defining tech using the latest innovations and platforms, like AI and edge computing to deliver on the next set of cutting-edge opportunities for the business.  At McDonald’s you get to solve technology innovation challenges at an incredible scale, and work across global teams who are always hungry for a challenge. This provides access to exciting career paths for technologists. It’s bonus points when you get to see your family and friends use the tech you build at their favorite McD restaurant.

Check out the Global Technology Technical Blog to learn how technology is directly enabling the Accelerating the Arches strategy.

Job Description:

The Sr Manager, SRE for Global Mobile App will directly report to the Director of the DevOps COE within our Commercial Platform and Products group in Global Technology. This is an excellent opportunity for a senior leader to craft and mature the SRE function for our Global Mobile Application! The successful candidate in this role will lead a team to monitor and improve our reliability, quality and time to market along with maturing our operational excellence for our mobile solutions.

Accountabilities and Responsibilites

  • Oversight on design decisions and guides team to achieve key results for products assigned to them
  • Remediates issues using engineering principles and creates proactive design solutions for potential failures
  • Lead a team of site reliability engineers that responsible for building the continuous reliability mentality, shepherding problem management and driving key site reliability engineering practices into the organization
  • Design and drive monitoring, alerting and ticket reporting strategies to measure SLA, SLO, MTTI, MTTR and align with management expectations to reduce/minimize prod downtime
  • Guide site reliability automation to help eliminate manual toil and build a self-healing capability
  • Participate in selection of appropriate automation tools, defining technology, quality, experience and implementation standards and practices within own technical domain
  • Bachelors Degree in Technology or related professional work experience
  • 5+ years professional experience as a SRE with at least 3+ years as a people manager or similar positions
  • Experience with SRE design to address reliability and resiliency with availability
  • Experience in working in a cloud environment
  • Experience in mobile development on iOS and Android
  • Strong experience with DevOps (CI/CD pipelines with Jenkins or similar; Git/GitHub)
  • Proven skills in high availability and scalability design, as well as performance monitoring and testing
  • Extremely comfortable with production environments, firewalls, and networking
  • Strong experience in deploying, observing, altering, logging, and monitoring systems (New Relic, Data dog or similar tool) with an approach towards predictive analysis
  • Experience partnering with collaborators with good interpersonal and written communication skills.
Additional Information:

McDonald’s is committed to providing qualified individuals with reasonable accommodations to perform the essential functions of their jobs. Additionally, if you (or another applicant of whom you are aware) require assistance accessing or reading this job posting or otherwise seek assistance in the application process, please contact

McDonald’s provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to sex, sex stereotyping, pregnancy (including pregnancy, childbirth, and medical conditions related to pregnancy, childbirth, or breastfeeding), race, color, religion, ancestry or national origin, age, disability status, medical condition, marital status, sexual orientation, gender, gender identity, gender expression, transgender status, protected military or veteran status, citizenship status, genetic information, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Nothing in this job posting or description should be construed as an offer or guarantee of employment.

Application Instructions

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