Sr. Manager, Cloud Operations
McDonald’s is proud to be one of the most recognized brands in the world, with restaurants in over 100 countries that serve 70 million customers daily. As the global leader in the food service industry, our legacy of innovation and hard work continues to drive us.
From drive thru updates to delivery to mobile order and pay, we are innovating quickly and growing. Joining McDonald's means thinking big and preparing for a career that can have influence around the world.
At McDonald’s, we see every day as a chance to create positive impact. We lead through our values centered on inclusivity, service, integrity, community and family. From support of Ronald McDonald House Charities to our Youth Opportunity project and sustainability initiatives, our values keep us dedicated to using our scale for good: good for our customers, people, industry and planet. We also offer outstanding benefits including a sabbatical program, tuition assistance and flexible work arrangements.
We are an equal opportunity employer committed to the diversity of our crew members, staff, operators, and suppliers. We promote an inclusive work environment that creates feel-good moments for everyone. We are interested in people who enhance our company culture: Does this role interest you? We encourage you to apply even if you don’t meet every single requirement!
McDonald's Global Impact team is aligned around a mission to make McDonald’s one of the most respected, trusted, and admired brands in the world. We will do this through actions to drive responsible business growth, investments to foster community, values-based advocacy, and compelling communications that matter to our customers, our System and our global partners. Read more about our Purpose & Impact here.Job Description:
This opportunity is part of the Global Technology Infrastructure & Operations team (GTIO), where our mission is to deliver modern and relevant technology that supports the way McDonald’s works. We provide best-in-class foundational technology products and services including Global Networking, Cloud, End User Computing, and IT Service Management. It’s our goal to always provide an engaging, relevant, and simple experience for our customers.
The Cloud Operations Sr. Manager role is part of the Cloud Ecosystem team in Global Technology Infrastructure & Operations. The role reports to the Cloud Ecosystem Senior Director and is responsible for driving the Operations cloud platform engineering outcomes, managing the agile product and process, leading a team of cloud operations technical product managers, and driving alignment with the Cloud Business Office and other Cloud Platform Engineering teams (DevOps and security).
This is an exciting opportunity for an experienced technology leader to help shape the transformation of infrastructure and operations products and services to the entire McDonalds environment.
Responsibilities & Accountabilities:
- Manages a strategically important technology product, and/or suite of products with significant business impact. Owns the definition of the product(s) roadmap.
- Guides a team of technical product managers expected to broadly influence across a large portion of the organization or with a charter to innovate/disrupt a strategically important domain.
- Maintains a strategic focus yet retains an appropriate level of hands-on management. Partners with business leaders, technical product managers, and / or architects to determine the long-term viability of systems/products, from business and technology standpoints.
- Communicates ideas effectively, verbally and in writing, to a wide range of audiences, including Directors and VPs. Fosters a constructive dialogue, harmonizes discordant views, and leads the resolution of issues.
- Decomposes significantly complex problems into straight-forward solutions. Consistently brings strong, data-driven business, and technical judgment to decisions.
- Identifies core problems or opportunities within business processes. Understands the root cause and impacts for the project and other teams.
- Removes bottlenecks to enable your team(s) to work independently. Drives team members to proactively identify gaps and opportunities (e.g., services, workflows, tooling) within or between markets and other parts of the organization.
- Invests time to coach junior technical product managers to refine their capabilities and close skill gaps. Works closely with technical product managers and leads by example.
- Responsible for the "Build, Test, Deploy" and "Operate & Manage" capabilities within the operations cloud platform engineering functions.
- Responsible for codifying standards and guardrails, packaging, self-service, automation and continuous improvement of the cloud platform operations.
- Must be fully vaccinated (i.e., at least 2 weeks after last dose) for COVID-19 and, if hired, present proof of vaccination by start date.
- Willingness and ability to live the McDonald’s values every day: Serve, Inclusion, Integrity, Community, and Family.
- Demonstrated ability to manage technical products from an unclear problem statement, driving clarity, understanding and discussing technical concepts, managing tradeoffs, and evaluating potential concepts with internal and external partners
- Proven analytical and quantitative skills; ability to use hard data and metrics to back up assumptions, develop project business cases, and measure success.
- Excellent problem-solving, organizational and analytical skills, with the ability to evolve product strategy based on research, data, and industry trends.
- Excellent presentation and writing skills, with the ability to translate theory into practical application.
- Understand customer centricity, and lead products with that mindset.
- Naturally exude team-building, motivating, and conflict-resolving qualities.
- Associate level certifications for Azure and AWS (or willingness to achieve certification)
- New Product Integration (NPI) experience.
- Experience leading operations teams for large, international, organizations.
- Working knowledge of data analytics, machine learning and mathematical optimization.
- Associate/Professional level certifications for Azure and AWS
- 12+ years of technical product management or relevant experience with a Bachelor’s degree or 8+ years relevant experience with a Master’s degree.
- Experience leading technical teams that manage a strategically important product and/or a suite of products.
- Experience in influencing senior executives (VPs, SVP, CxO), and setting expectations for major cross-functional initiatives.
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