Sr. Director, Cyber Business Office

Company Description:

McDonald’s new growth strategy, Accelerating the Arches, encompasses all aspects of our business as the leading global omnichannel restaurant brand. As the consumer landscape shifts, we are using our competitive advantages to further strengthen our brand. One of our core growth strategies is to Double Down on the 3Ds (Delivery, Digital, and Drive Thru). McDonald’s will accelerate technology innovation so 65M+ customers a day will experience a fast, easy experience, whether at one of our 25,000 and growing Drive Thrus, through McDelivery, dine-in, or takeaway.

Leading this tech revolution is McDonald’s Global Technology organization made up of intrapreneurs who get to build really cool tech with scary smart people using the latest innovations like AI, IoT, and edge computing. We do this by working along diverse, global teams who are always hungry for a challenge. It’s bonus points when you get to see your family and friends use the tech you build at their favorite McD restaurant.

As we have matured as an engineering organization and seen the demands for technology grow exponentially, we’re gearing up to deliver on the next set of opportunities for the business. We are building up an engineering team in-house accountable for our strategic products. We’ll have diverse squads made up of engineers with traditional and specialized skill sets, both from internal engineers coupled with our partners, to help us flex with demand and solve technology innovation challenges done at an incredible scale.

Check out the Global Technology Technical Blog to learn how technology is directly enabling the Accelerating the Arches strategy.

Job Description:

We are seeking a Sr. Director, Cyber Business Office to lead and oversee the execution of our Securing the Arches Strategy, associated programs of work, risk reduction initiatives and operations excellence functions. We are moving fast and are adding to our best-in-class team, and joining McDonald's means thinking big every day and preparing for a career that will impact the world. We are customer-focused, committed to being leaders in our industry, and believe we are better when we work together. Over the last several years, we have launched home delivery, radically improved the digital experiences of our restaurants, introduced mobile pay, and have so much more to come. These critical initiatives require strong leadership to ensure compliance with policies, standards, regulatory requirements.

As the Sr. Director, Business Office, over-delivering on our year-over-year cybersecurity commitments is crucial to maintain customer trust and loyalty and will be your top priority. You will lead both strategic and tactical elements of our cyber program delivery, risk reduction initiatives and operations excellence functions. You will partner closely with various critical team members in Global Technology, the markets, and other critical functions, among others. You will help lead the continuous improvement of the team's transformation journey through execution and process maturity.

McDonald’s is investing heavily in technology to drive our growth. We’re looking at how to use technology to improve the customer experience and build new customer experiences. We’re also exploring technologies to help us reduce or eliminate repetitive tasks and make employees’ jobs more exciting and rewarding. With all the new projects and initiatives, it is an exciting time to be on the cybersecurity team, helping to make a safer and Better McDonald's!

Responsibilities

• Support the implementation of our cybersecurity strategy to ensure compliance with all relevant laws, regulations, and company policies.
• Implement a comprehensive cybersecurity program strategy aligned with the organization's vision, risk appetite, and regulatory requirements.
• Develop and lead cybersecurity metrics and reporting frameworks to measure and communicate the progress of the cybersecurity program effectively.
• Review and evaluate the effectiveness of critical program delivery controls and drive recommendations for improvement.
• Facilitate the collaboration between cyber and partner departments (e.g., finance, legal, people, infrastructure, vendor management) to facilitate cyber strategies and their execution on behalf the cyber teams & leaders.
• Supervise internal cyber internal finance, vendor management, and people processes to support the effective operation of the cyber organization.
• Drive prioritized cyber program improvements that immediately reduce the risk to the McDonald’s environment.
• Be an advocate for our cybersecurity program and an ambassador to our market partners in the execution of our strategy.
• Provide strategic guidance on complex cybersecurity issues and lead critical decision-making processes to ensure the continued execution of our strategy.
• Foster effective communication with collaborators throughout the organization, promoting a culture of cybersecurity resilience.
• Attract, develop, and retain a high-performing cybersecurity team capable of driving the changes required.
• Mentor, lead, and empower, both directly and indirectly, a high-performing team of directors, senior managers/analysts, and senior professionals and set clear priorities to achieve team goals.

Qualifications:

Minimum Requirements

• Experience leading a sophisticated program and communicating with Sr. Leadership.
• Experience influencing, inspiring, and leading high-performing, diverse teams (>100) of employee and external supplier teams across multiple geographies.
• Demonstrated history of developing and implementing effective operations excellence strategies, encompassing operating model, core processes, meetings and events, initiatives, communications, and liaison activities.
• Strong organization effectiveness background with lean, six sigma, or agile a plus.
• Experience interacting effectively with a diverse group of executives.
• Demonstrable experience managing and mitigating risks, with a focus on security and compliance.
• Bachelor’s degree or commensurate experience in technology transformation, systems administration, digital technology, engineering, computer science, or other related fields.

Desired Skills

• Experience with the McDonald’s business model, including intimate knowledge of our markets, market priorities, and key leaders.
• Familiarity with sophisticated multinational companies and distributed business models
• Demonstrates creative mechanisms to communicate to diverse audiences
• Capability to identify gaps in technological capabilities and submit requirements to meet identified gaps.
• Proficient in conveying information through both written and verbal means, and skilled in facilitating crucial discussions with individuals across the organization.

Additional Information:

McDonald’s is committed to providing qualified individuals with reasonable accommodations to perform the essential functions of their jobs. Additionally, if you (or another applicant of whom you are aware) require assistance accessing or reading this job posting or otherwise seek assistance in the application process, please contact recruiting.supportteam@us.mcd.com

McDonald’s provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to sex, sex stereotyping, pregnancy (including pregnancy, childbirth, and medical conditions related to pregnancy, childbirth, or breastfeeding), race, color, religion, ancestry or national origin, age, disability status, medical condition, marital status, sexual orientation, gender, gender identity, gender expression, transgender status, protected military or veteran status, citizenship status, genetic information, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Nothing in this job posting or description should be construed as an offer or guarantee of employment.