Sr. Business Technical Analyst, POS and Kiosk

Company Description:

McDonald’s is proud to be one of the most recognized brands in the world, with restaurants in over 100 countries that serve 70 million customers daily. We continue to operate from a position of strength. Our updated growth strategy is focused on staying ahead of what our customers want and realizing further growth potential. Our relentless ambition is why McDonald’s remains one of the world’s leading corporations after almost 70 years. Joining McDonald's means thinking big and preparing for a career that can have influence around the world.

At McDonald’s, we see every day as a chance to create positive impact. We lead through our values centered on inclusivity, service, integrity, community and family. From support of Ronald McDonald House Charities to our Youth Opportunity project and sustainability initiatives, our values keep us dedicated to using our scale for good: good for our customers, people, industry and planet. We also offer a broad range of outstanding benefits including a sabbatical program, tuition assistance and flexible work arrangements - check them out here!

We are enjoying the flexibility of a hybrid work model, in which employees spend part of their week connecting with co-workers in our state-of-the-art headquarters. Located in the booming West Loop of downtown Chicago, it's set up to be a global hub that cultivates collaboration:

• Take a class at Hamburger University
• Sample future items in our Test Kitchen
• Utilize the latest technology to connect with your team around the globe

We are an equal opportunity employer committed to the diversity of our crew members, staff, operators, and suppliers. We promote an inclusive work environment that creates feel-good moments for everyone. 

Job Description:

We are the US Technology Team. We are a tight-knit, forward-thinking team of technologists that puts McDonald's solutions in the hands of customers and crew. Our technology powers 30+ million orders every single day - serving almost 10% of the US population daily! We are enthusiastic leaders, who leverage technology to create a better and more innovative McDonald’s. We are technical and functional experts that are accountable to ensure that features are developed and delivered with high quality and meet US business needs and expectations.

Job Description:

We are looking for a teammate to work on the POS and Kiosk Requirements Team, who is trained and/or certified in Agile and has been applying their agile learnings for more than 1 year. Our person needs to be a leader within the requirements team and be able to make decisions and understand priorities. The stakeholder communication, and that open channel of exchanges for taking business requirements and pulling them into technology requirements, will also be a key success factor for our Senior BTA, so these skills need to be at an authority level. It is preferred that our candidate has a background in POS and Kiosk functionality, but it is equally important that they have a strong operations attitude and that they are tech experienced and are comfortable being technical.

Responsibilities:

• With growth, will be a Subject Matter Expert for POS and/or Kiosk software with the ability to provide business and operational direction on business requirements, change requests, and technical designs for current functionality and future enhancements
• Elicit, assess, and define business requirements with strong organizational skills to deliver requirements within specified timelines
• Demonstrates Operations focus by understanding the given and potential needs and taking action
• Strong technology background with being able to visualize and interpret business to technology
• High-level collaboration skills and able to adapt their means of communications for both written and verbal, and engage in active listening
• Established ability to form relationships with Global Technology internal and external stakeholder partners
• Obtain continual feedback from field end users and maintain enhancement requests and assist with prioritization of restaurant technology applications
• Ability to train and share key knowledge to bring new employees/consultants up to speed on technology and processes
• Provide frequent feedback to the team to increase productivity, improve performance, and develop skill set

Qualifications:

• 5+ years in Business Analyst/Business Technical Analyst experience
• Ability to solicit and communicate business expectations and build strong client and stakeholder Relationships
• Ability to lead and collaborate with a diverse work group
• Demonstrates ability to communicate complex concepts to our Business Partners and Leadership
• Participates in sprint reviews and leading demos of new functionality to stakeholders
• Current on writing business requirements to include user stories and use cases
• 1 year of experience in being Agile - advantageous to have used JIRA and Confluence tools
• Must be capable of prioritizing requirements based upon the Business and Deployment needs
• Establish a thorough formal review for impacts and integration points with other products
• Demonstrable ability to effectively self-direct, and manage, and prioritize multiple projects/issues with a high degree of complexity in a fast paced and changing environment
• Proficient with Microsoft Office, including Word, Excel, PowerPoint, Teams, and Visio
• Able to manage their time effectively in a changing environment
• Work with management to adapt to obstacles and complete sprint releases

Additional Information:

McDonald’s is committed to providing qualified individuals with disabilities reasonable accommodations to perform the essential functions of their jobs. Additionally, if you (or another applicant of whom you are aware) require assistance accessing or reading this job posting or otherwise seek assistance in the application process, please contact recruiting.supportteam@us.mcd.com

McDonald’s provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to sex, sex stereotyping, pregnancy (including pregnancy, childbirth, and medical conditions related to pregnancy, childbirth, or breastfeeding), race, color, religion, ancestry or national origin, age, disability status, medical condition, marital status, sexual orientation, gender, gender identity, gender expression, transgender status, protected military or veteran status, citizenship status, genetic information, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Nothing in this job posting or description should be construed as an offer or guarantee of employment.