Specialist, Employee Relations
Company Description
Job Description
Company Description:
McDonald’s is proud to be one of the most recognized brands in the world, with restaurants in over 100 countries that serve 70 million customers daily. We continue to operate from a position of strength. Our updated growth strategy is focused on staying ahead of what our customers want and realizing further growth potential. Our relentless ambition is why McDonald’s remains one of the world’s leading corporations after almost 70 years. Joining McDonald's means thinking big and preparing for a career that can have influence around the world.
At McDonald’s, we see every day as a chance to create positive impact. We lead through our values centered on inclusivity, service, integrity, community and family. From support of Ronald McDonald House Charities to our Youth Opportunity project and sustainability initiatives, our values keep us dedicated to using our scale for good: good for our customers, people, industry and planet. We also offer a broad range of outstanding benefits including a sabbatical program, tuition assistance and flexible work arrangements.
Department Overview
The Employee Relations Team is responsible for consulting on people issues and initiatives to various stakeholders including, company owned restaurant employees, former employees, restaurant management, operations staff, franchise owners and field HR partners. We collaborate with our customers to provide HR expertise while also ensuring there is minimal or no negative impact to McDonald's brand. This is a great opportunity for an individual to gain broad perspective of McDonald’s and the Global Business Services (GBS) People team.
Duties
- Conduct virtual employee relations investigations for corporate-owned restaurant employees and corporate staff.
- Leverage case management tools to track and manage critical employee relations cases, ensuring timely resolution and proactively mitigating organizational risk.
- Respond to general HR policy related inquiries from key stakeholders via email/phone.
- Proactively anticipate impact of internal and external influences (national and local legislation, organized labor, workforce trends, etc.) on McDonald's business.
- Educate and influence Operations & HR partners to optimize positive employee relations and protect the brand.
- Assist with training & onboarding of new team members.
- Seek opportunities to build relationships with key internal business partners including U.S. HR, Operations, Labor & Employment Legal, and U.S. Security.
- Proactively identify and implement continuous improvement opportunities, reducing cost/time savings.
- Work on internal projects/assignments as needed.
Qualifications
- Bachelor’s degree, preferably in Human Resources, Business, or a related field.
- 3+ years of Human Resources experience.
- 2+ years recent employee relations experience.
- Demonstrated knowledge of state and federal employment laws including: FMLA, ADA, FLSA, NLRB, Title VII.
- Experience conducting virtual employee relations investigations.
- Bilingual (English/Spanish).
Preferred Qualifications:
- Ability to handle sensitive and confidential information in a professional manner.
- Excellent written and verbal communications skills, ability to interface with all levels of the organization.
- Ability to operate successfully in a team environment, collaborating with internal and external partners, and managing through conflict with a positive, flexible attitude.
- Posses a high energy level, sense of urgency, decisiveness, and ability to work well in an ambiguous environment.
- Strong appreciation for customer service and collaboration.
- Working understanding of continuous improvement as a discipline.
- PHR or SHRM CP Certification.
Salary Range
The expected salary range for this role is $35.73 - $44.67 per hour.
The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we may also consider your experience, and other job-related factors.
Compensation
Bonus Eligible: Yes
Long - Term Incentive: No
Benefits Eligible: Yes
Additional Information:
Benefits eligible: This position offers health and welfare benefits, a 401(k) plan, adoption assistance program, educational assistance program, flexible ways of working, and time off policies (including sick leave, parental leave, and vacation/PTO). Eligibility requirements apply to some benefits and may depend on job classification and length of employment.
Bonus eligible: This position is eligible for a bonus, calculated based on individual and company performance.
McDonald’s is an equal opportunity employer committed to the diversity of our workforce. We promote an inclusive work environment that creates feel-good moments for everyone. McDonald’s provides reasonable accommodations to qualified individuals with disabilities as part of the application or hiring process or to perform the essential functions of their job. If you need assistance accessing or reading this job posting or otherwise feel you need an accommodation during the application or hiring process, please contact mcdhrbenefits@us.mcd.com. Reasonable accommodations will be determined on a case-by-case basis.
McDonald’s provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to sex, sex stereotyping, pregnancy (including pregnancy, childbirth, and medical conditions related to pregnancy, childbirth, or breastfeeding), race, color, religion, ancestry or national origin, age, disability status, medical condition, marital status, sexual orientation, gender, gender identity, gender expression, transgender status, protected military or veteran status, citizenship status, genetic information, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
Nothing in this job posting or description should be construed as an offer or guarantee of employment.