Senior Technical Analyst

Company Description:

McDonald’s growth strategy, Accelerating the Arches, encompasses all aspects of our business as the leading global omni-channel restaurant brand. As the consumer landscape shifts we are using our competitive advantages to further strengthen our brand. One of our core growth strategies is to Double Down on the 3Ds (Delivery, Digital and Drive Thru). McDonald’s will accelerate technology innovation so 65M+ customers a day will experience a fast, easy experience, whether at one of our 25,000 and growing Drive Thrus, through McDelivery, dine-in or takeaway. 

McDonald’s Global Technology is here to power tomorrow’s feel-good moments.  

That’s why you’ll find us at the forefront of transformative technology, exploring new and innovative ways to serve our millions of customers and spread happiness one delicious Hot Fudge Sundae-dipped fry at a time. Using AI, robotics and emerging tech, we’re digitizing the Golden Arches. Combine that with our unparalleled global scale, and we’re reshaping all areas of the business, industry and every community that is home to a McDonald’s restaurant. We face complex tech challenges every day. But that’s where our diverse and talented teams come in. They’re made up of the best and brightest from all over the globe, and they thrive in the space where feel-good meets fast-paced.  

We’re recruiting engineers to join our Global Technology team in Mexico City as we open our McDonald’s Mexico Office. Our Mexico City Office will be a hub for technology innovation and operational support to help us build the solutions that will improve our customer, crew and employee experience each and every day. 

Check out the McDonald’s Global Technology Technical Blog to learn how technology and our global team are directly enabling the Accelerating the Arches strategy. 

Job Description:

The Senior Technical Analyst supports the Technical Product Management leadership in technical / IT related delivery topics (e.g., trade-offs in implementation approaches, tech stack selection) and provides technical guidance for developers / squad members. Manages the output (quality and efficiency) of internal/external squads to ensure they are delivering to the standards required by McD. Participate in roadmap and backlog preparation. Builds and maintains technical process flows and solution architecture diagrams on Product level. Leads acceptance criteria creation and validation of development work. Supports hiring and development of engineers. Will also act as a technical developer to assist development team. This position reports to the Technical Product Manager.

Responsibilities & Accountabilities:

• In partnership with the TPM, participate in roadmap and backlog prioritization, providing technical perspectives towards translating Epic into user stories for the Develop team to work on, as well as backlog refinement processes.
• Analyze existing business processes, workflows, and systems to identify inefficiencies, bottlenecks, and opportunities for improvement.
• Build and update documents required as part of the product development lifecycle, in close coordination with product, technical and business teams (business & functional requirements for feature development, functional test scripts, and process documents).
• Create detailed requirements documents, user stories, use cases, and acceptance criteria to guide the development and implementation of technology solutions. Ensure that requirements are clear, comprehensive, and aligned with business goals.
• Attend all product team ceremonies and act as leader of the Software Development Engineers
• Works with boundary and integration systems to troubleshoot and mitigate any source/destination issues and requirements.
• Work and support with Business Users and Product Teams on Incident Management/Request Management/Problem Management /Change Management and Knowledge Management.
• Analyze Patches and plan patch deployment activities.
• Review and prioritize defects impacting customers.
• Serve as a point-person for product questions and be able to dig deep into problems to help find a solution.
• Working on market requirements, designing solutions, assessing technical issues and working on resolutions with Team.
• Collaborate with other technology teams including internal teams, service provider and vendors.
• Ensure application service levels are maintained as per agreed standards.
• Accountable for the deployment of new features including QA, push to production and defect remediation. Ensure code development is in line with the architectural, quality and security standards and best practices.
• Maintain documentation standards for all software and lead acceptance criteria validation of development work.
• Ensure product delivery is done to a high standard with high performance across latency and scalability, extensibility, and security.

Qualifications:

• Bachelor’s degree in computer science or engineering.
• 5+ years of EPM/FCCS technical analyst experience.
• B2 English proficiency, written and spoken is required.
• Knowledge of Agile software development process including application of Agile techniques and delivery practices and promoting adoption of Agile methodologies to secure outcome-driven mindset in product teams.
• Experience working collaboratively with business partners to drive outcomes and solve complex technical challenges 
• Excellent interpersonal, written, and verbal communication skills with the ability to understand business requirements and translate them into technical roadmaps.
• Ability to grasp technical concepts quickly, solid ability to translate technical verbiage into easily understandable language.
• Solid grasp of the software development lifecycle and Agile development practices
• Ability to contribute as a hands -on technologist when the need arises (e.g. writing and debugging scripts, setting up GitHub repos, troubleshooting issues with servers and prototypes).
• Experience applying data to make informed business decisions, and facilitate continuous improvement
• Positive thinking skills that include creating a safe environment to learn, challenge, accept risk taking and a willingness to be wrong
• Experienced testing background with a high attention to detail is desirable.