Job Description

Company Description:

McDonald’s is proud to be one of the most recognized brands in the world, with restaurants in over 100 countries that serve 70 million customers daily. We continue to operate from a position of strength. Our updated growth strategy is focused on staying ahead of what our customers want and realizing further growth potential. Our relentless ambition is why McDonald’s remains one of the world’s leading corporations after almost 70 years. Joining McDonald's means thinking big and preparing for a career that can have influence around the world.

At McDonald’s, we see every day as a chance to create positive impact. We lead through our values centered on inclusivity, service, integrity, community and family. From support of Ronald McDonald House Charities to our Youth Opportunity project and sustainability initiatives, our values keep us dedicated to using our scale for good: good for our customers, people, industry and planet. We also offer a broad range of outstanding benefits including a sabbatical program, tuition assistance and flexible work arrangements.

We are enjoying the flexibility of a hybrid work model, in which employees spend part of their week connecting with co-workers in our state-of-the-art headquarters. Located in the booming West Loop of downtown Chicago, it's set up to be a global hub that cultivates collaboration:

  • Take a class at Hamburger University
  • Sample future items in our Test Kitchen
  • Utilize the latest technology to connect with your team around the globe

We are an equal opportunity employer committed to the diversity of our crew members, staff, operators, and suppliers. We promote an inclusive work environment that creates feel-good moments for everyone.

Job Description:

Job Summary  

This opportunity is part of the McDonald’s Customer Experience, Product & Design team where our vision is to develop digital customer experiences that delight our customers and enable our crews to operate our restaurants reliably and effectively.

The Senior Product Manager, McDelivery Logistics Integrations is responsible for the platform that will streamline McDelivery order routing, tracking, and fulfillment processes, ensuring an outstanding ordering experience for customers ordering delivery in our mobile apps. This includes overseeing the creation and management of our standardized set of delivery APIs as well as owning the strategy and design for the new logistics platform which will service all types of delivery fulfillment partners.

In this role, you’ll work with cross-functional teams, such as tech leads, designers, developers, data analysts, business and market stakeholders, and external vendors to define and implement a robust integrated delivery logistics strategy. Your expertise will support the detailed operation of our industry-leading McDelivery ordering platforms, which is a fundamental part of daily life for millions of customers around the world.

This is an exciting opportunity for someone with strong logistics subject matter expertise to help craft the product vision and strategy for the engine that will drive one of the business’ key strategic priorities for the next 3+ years.

Accountabilities & Responsibilities:

  • Subject matter expert in delivery logistics and brings a strong perspective on logistics strategies and understand its role within the broader Delivery business at McDonald’s
  • Drive product development for McDelivery Logistics and partner with the Global McDelivery Strategy team as well as other McDelivery Product Managers to align on requirements and a holistic strategy
  • Define and prioritize features, user stories, and backlog items and ensure that they are communicated effectively to the development team
  • Manage the product release cycle, including planning, testing, and market deployment
  • Craft and execute a comprehensive product roadmap and communicate with stakeholders
  • Act as a main point of contact for any third-party integration partners and vendors involved in McDelivery order logistics and fulfillment
  • Stay up to date on industry trends and technologies to advise product strategy and ensure the product portfolio remains competitive
  • Partner with cross-functional teams such as design, engineering, architecture, operations, legal, and analytics to define improvement opportunities in the form of epics and stories
  • Thoroughly understand customer, crew, and business needs to develop an engaging, best-in-class delivery experience
  • Ruthlessly prioritize epics and stories within the backlog to deliver the highest value features first and make calculated trade-offs where necessary
Qualifications:

Basic Qualifications & Experience

  • Bachelor’s degree in business, marketing, computer science or an equivalent
  • 6+ years’ experience working in a software development environment as product manager
  • Previous experience working in a logistics-related role, a plus
  • Demonstrated track record in product management with strong analytical and problem-solving skills and an ability to translate data insights into product enhancements
  • Experience partnering with stakeholders across an at-scale, complex, global matrixed org setup
  • Strong experience in Agile Development, application of Agile techniques and delivery practices
  • Strong communication skills with ability to explain complex technical decisions to non-technical stakeholders
  • Ability to analyze market trends, customer needs, and competitive landscape to advise product strategy
Additional Information:

McDonald’s is an equal opportunity employer committed to the diversity of our workforce. We promote an inclusive work environment that creates feel-good moments for everyone. McDonald’s provides reasonable accommodations to qualified individuals with disabilities as part of the application or hiring process or to perform the essential functions of their job. If you need assistance accessing or reading this job posting or otherwise feel you need an accommodation during the application or hiring process, please contact mcdhrbenefits@us.mcd.com. Reasonable accommodations will be determined on a case-by-case basis.

McDonald’s provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to sex, sex stereotyping, pregnancy (including pregnancy, childbirth, and medical conditions related to pregnancy, childbirth, or breastfeeding), race, color, religion, ancestry or national origin, age, disability status, medical condition, marital status, sexual orientation, gender, gender identity, gender expression, transgender status, protected military or veteran status, citizenship status, genetic information, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Nothing in this job posting or description should be construed as an offer or guarantee of employment.

Application Instructions

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