Senior Manager Technology Deployment

Company Description:

McDonald’s growth strategy, Accelerating the Arches, encompasses all aspects of our business as the leading global omni-channel restaurant brand. As the consumer landscape shifts we are using our competitive advantages to further strengthen our brand. One of our core growth strategies is to Double Down on the 3Ds (Delivery, Digital and Drive Thru). McDonald’s will accelerate technology innovation so 65M+ customers a day will experience a fast, easy experience, whether at one of our 25,000 and growing Drive thrus, through McDelivery, dine-in or takeaway. 

McDonald’s Global Technology is here to power tomorrow’s feel-good moments.That’s why you’ll find us at the forefront of transformative technology, exploring new and innovative ways to serve our millions of customers and spread happiness one delicious Hot Fudge Sundae-dipped fry at a time. Using AI, robotics and emerging tech, we’re digitizing the Golden Arches. Combine that with our unparalleled global scale, and we’re reshaping all areas of the business, industry and every community that is home to a McDonald’s restaurant. We face complex tech challenges every day. But that’s where our diverse and talented teams come in. They’re made up of the best and brightest from all over the globe, and they thrive in the space where feel-good meets fast-paced.  

Check out the McDonald’s Global Technology Technical Blog to learn how technology and our global team are directly enabling the Accelerating the Arches strategy. 

Job Description:

McDonald’s is seeking a collaborative and proactive individual who will clarify expectations, apply relevant standards and best-practices to craft and develop innovative solutions, POCs and fast fail concepts for our deployment services team. This will be a collaborative role and will have influence and oversight over the front-end channel and backend systems to ensure consistency of product and integration of standard methodologies. You’ll interface with McDonald’s vendors and numerous internal teams. The ideal candidate will have a strong background in change control, project management, and strategic planning, with a proven track record of driving organizational success. There’s no shortage of opportunity as the deployment lead and change control manager for technology delivered impacting the experience our 13,500+ restaurants and consumers who love our brand.

Responsibilities:

Leadership and Management:

• Lead and manage a team of professionals in deployment and change control activities that impact our company and consumer platforms.
• Develop and implement strategic plans to enhance operational efficiency and consumer satisfaction.
• Foster a collaborative and high-performance culture within the team.
• Administer performance administration responsibilities

Change Control:

• Oversee the change control process, ensuring all changes are documented, reviewed, and approved in accordance with company policies.
• Coordinate with various departments and external entities to manage and implement changes and deployments effectively.
• Monitor and report on the impact of changes, ensuring minimal disruption to operations.

Project Management:

• Plan, execute, and oversee projects related to company and consumer management.
• Ensure projects are completed on time, within scope, and within budget.
• Identify and mitigate risks associated with projects and changes.

Stakeholder Engagement:

• Act as the primary point of contact for internal and external stakeholders.
• Build and maintain strong relationships with key stakeholders to ensure alignment and support for initiatives.
• Communicate effectively with stakeholders to keep them informed of progress and changes.

Performance Monitoring and Reporting:

• Develop and implement performance metrics to measure the success of company and consumer management initiatives.
• Prepare and present regular reports on performance, changes, and project status to senior leadership.
• Use data-driven insights to make informed decisions and drive continuous improvement.

Benefits eligible: Yes
Bonus eligible: Yes
Long term incentive eligible: Yes
The expected salary range for this role is $149,260-$190,310 per year 
The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we may also consider your experience, and other job-related factors.

#LI-Hybrid

Qualifications:

• Bachelor’s degree in computer science with minor in Management or Bachelor’s degree in business administration, Management with Minor in Computer Science
• Minimum of 7-10 years of experience in a senior management role, preferably in company and consumer management.
• 5+ years facilitating and leading teams in fast paced, results driven environment
• Proven experience in change control and project management.
• Strong leadership and team management skills.
• Excellent strategic planning and organizational skills.
• Strong analytical and problem-solving abilities.
• Exceptional communication, interpersonal, and team leadership skills.
• 5+ years of non-internship professional experience in Project Management
• Ability to work in a fast-paced and dynamic environment.
• PMP (Project Management Professional) or similar certification is a plus.
• Change Management certification is desirable.

Additional Information:

Benefits eligible: This position offers health and welfare benefits, a 401(k) plan, adoption assistance program, educational assistance program, flexible ways of working, and time off policies (including sick leave, parental leave, and vacation/PTO). Eligibility requirements apply to some benefits and may depend on job classification and length of employment. 

Bonus eligible: This position is eligible for a bonus, calculated based on individual and company performance.

Long term Incentive eligible: This position is eligible for stock or other equity grants pursuant to McDonald’s long-term incentive plan.

McDonald’s is an equal opportunity employer committed to the diversity of our workforce. We promote an inclusive work environment that creates feel-good moments for everyone. McDonald’s provides reasonable accommodations to qualified individuals with disabilities as part of the application or hiring process or to perform the essential functions of their job. If you need assistance accessing or reading this job posting or otherwise feel you need an accommodation during the application or hiring process, please contact mcdhrbenefits@us.mcd.com. Reasonable accommodations will be determined on a case-by-case basis.

McDonald’s provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to sex, sex stereotyping, pregnancy (including pregnancy, childbirth, and medical conditions related to pregnancy, childbirth, or breastfeeding), race, color, religion, ancestry or national origin, age, disability status, medical condition, marital status, sexual orientation, gender, gender identity, gender expression, transgender status, protected military or veteran status, citizenship status, genetic information, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Nothing in this job posting or description should be construed as an offer or guarantee of employment.