Senior Manager, Restaurant Hardware Solutions

Company Description:

McDonald's evolving Accelerating the Arches growth strategy puts our customers and people first and demonstrates our competitive advantages to strengthen our brand. We are recognized on lists like Fortune’s Most Admired Companies and Fast Company’s Most Innovative Companies.

Doubling Down on the 4Ds (Delivery, Digital, Drive Thru, and Development)

Our growth pillars emphasize the critical role technology plays as the best-in-class, global omni-channel restaurant brand. Technology enables the organization through digital technologies, and improving the customer, crew and employee experience each and every day!

Global Technology forging the way

Leading the digitization of our business is the Technology organization made up of innovation specialists who build industry defining tech using the latest innovations and platforms, like AI and edge computing to deliver on the next set of groundbreaking opportunities for the business. We take on technology innovation challenges at an incredible scale, and work across global teams who are always hungry for a challenge! This provides access to compelling career paths for technologists. It’s bonus points when you get to see your family and friends use the tech you build at their favorite McD restaurant.

Job Description:

This opportunity is part of the Global Technology Infrastructure & Operations team (GTIO), where our mission is to deliver modern and relevant technology that supports the way McDonald’s works. We provide best-in-class foundational technology products and services including Global Networking, Cloud, End User Computing, and IT Service Management. It’s our goal to always provide an engaging, relevant, and simple experience for our customers.

The Senior Manager, Restaurant Hardware Solutions, is part of the Restaurant Infrastructure & Operations team within Global Technology Infrastructure & Operations (GTIO). This role reports to the Restaurant Hardware Solutions Director and is responsible for leading and growing global restaurant hardware standards to include categories not previously led at a Global level. This individual will also be responsible for optimizing the hardware management lifecycle process, from intake through standards definition, including product assessment and selection, testing, communication, and governance structure.

This is an exciting opportunity for an experienced technology leader to help shape the transformation of infrastructure and operations products and services to the entire McDonalds environment.

Responsibilities & Accountabilities:

• Lead all aspects of the Restaurant Hardware Solutions strategy and coordinate a team of technical product managers and platform leads to complete that strategy.
• Contribute to definition and ongoing refinement of a rolling 3-year Restaurant Hardware Solutions roadmap, with focus on priority, goal, capacity, and dependency management.
• Build methods, processes, tools for hardware lifecycle management, define requirements, assess options, select approved solutions.
• Supervise the Restaurant Hardware Governance Committee to acquire cross-functional input and approvals for new global approved hardware solutions and standards.
• Own and handle a portfolio of restaurant hardware solutions and associated global standards, including continuous evaluation of performance of existing solutions and certifying replacement solutions based on end-of-sale cycles.
• Develop relationships with strategic hardware suppliers; influence supplier product roadmaps where applicable.
• Apply a product mentality to the Hardware Solutions portfolio. Apply Jira and agile ceremonies such as two-week sprints to help with backlog organization, sprint scheduling, prioritization, sprint implementation, roadmap progress updates, etc.
• Identify and communicate trade-off impacts to team goals and roadmap when priorities shift
• Collaborate with Segment teams to find opportunities to streamline Market effort related to hardware lifecycle management.
• Establish metrics to measure impact of new global approved hardware solutions
• Implement automation where applicable (e.g. hardware certification testing).
• Gather market and end user feedback to identify challenges / opportunities with existing hardware solutions; develop relationships with Global Operations, Restaurant Design, and other Technology teams to effectively partner on new hardware solutions.
• Maintain a strategic focus while retaining an appropriate level of hands-on management.
• Decompose significantly sophisticated problems into straightforward solutions. Consistently bring strong, data-driven business and technical judgment to decisions.
• Remove bottlenecks to enable teams to work independently. Drive team members to proactively identify gaps and opportunities (e.g., services, workflows, tooling).
• Ability to build and promote an inclusive collaborative team environment.

Benefits eligible: Yes
Bonus eligible: Yes
Long term incentive eligible: Yes
The expected salary range for this role is $149,260.00 - $190,310.00 per year
The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we may also consider your experience, and other job-related factors.

Qualifications:

Basic Qualifications

• 8+ years of relevant work experience and a Bachelor’s degree or 6+ years relevant work experience and a Master’s degree.
• 12+ years of technical product management or relevant experience with a Bachelor’s degree or 8+ years relevant experience with a Master’s degree.
• 1+ years working with restaurant or retail hardware solutions and platforms.
• Experience leading technical teams that handle a strategically important product and/or a suite of products.
• Experience in influencing senior leaders (VPs, SVP, CxO), and setting expectations for major multi-functional initiatives.
• Willingness and ability to live the McDonald’s values every day: Serve, Inclusion, Integrity, Community, and Family.
• Solid understanding of technology hardware and infrastructure, with desire to expand that knowledge to the McDonald’s restaurant hardware solutions portfolio, including servers, peripheral devices, screens, and third-party technology solutions such as digital menu boards and drive thru audio systems.
• Demonstrated ability to handle technical products from an unclear problem statement, driving clarity, understanding, and opportunity assessment, handling trade-offs and evaluating potential concepts with internal and external partners using design thinking and agile principles.
• Experience balancing priorities within a technical backlog.
• Demonstrable experience in identifying and addressing customer needs through development and adoption of new or enhanced products and services.
• Demonstrated ability to deliver successful technology and infrastructure projects in a fast-paced environment.
• Ability to proactively identify and address challenges that may arise within the restaurant hardware solutions function.
• Demonstrate strong analytical and quantitative skills; capable of showing strength with hard data and metrics to support arguments, develop product strategies, and measure success / value realization.
• Strong written communication, presentation, and social skills, with the ability to convey sophisticated ideas in easy-to-understand business friendly language.
• Experience negotiating contracts and handling suppliers to deliver high quality products or services, on time and on budget.

Preferred Qualifications

• Technical knowledge of hardware solutions, including an understanding of hardware components, systems, and technologies.
• Background in product innovation, commercialization and certification.
• Demonstrated ability to effectively influence and partner across departments and geographies within a global organization
• Displayed proficiency in managing and navigating to achieve results within a globally distributed organization
• Deep understanding of global complexities and differences between markets / regions
• Experience handling P&L of a program and developing/handling financial forecasts to communicate return on investment and spend rate.

Additional Information:

Benefits eligible: This position offers health and welfare benefits, a 401(k) plan, adoption assistance program, educational assistance program, flexible ways of working, and time off policies (including sick leave, parental leave, and vacation/PTO). Eligibility requirements apply to some benefits and may depend on job classification and length of employment. 

Bonus eligible: This position is eligible for a bonus, calculated based on individual and company performance.

Long term Incentive eligible: This position is eligible for stock or other equity grants pursuant to McDonald’s long-term incentive plan.

McDonald’s is committed to providing qualified individuals with disabilities reasonable accommodations to perform the essential functions of their jobs. Additionally, if you (or another applicant of whom you are aware) require assistance accessing or reading this job posting or otherwise seek assistance in the application process, please contact recruiting.supportteam@us.mcd.com

McDonald’s provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to sex, sex stereotyping, pregnancy (including pregnancy, childbirth, and medical conditions related to pregnancy, childbirth, or breastfeeding), race, color, religion, ancestry or national origin, age, disability status, medical condition, marital status, sexual orientation, gender, gender identity, gender expression, transgender status, protected military or veteran status, citizenship status, genetic information, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Nothing in this job posting or description should be construed as an offer or guarantee of employment.