Job Description

Company Description:

McDonald's evolving Accelerating the Arches growth strategy puts our customers and people first and demonstrates our competitive advantages to strengthen our brand. We are recognized on lists like Fortune’s Most Admired Companies and Fast Company’s Most Innovative Companies.

Doubling Down on the 4Ds (Delivery, Digital, Drive Thru, and Development)

Our growth pillars emphasize the critical role technology plays as the best-in-class, global omni-channel restaurant brand. Technology enables the organization through digital technologies, and improving the customer, crew and employee experience each and every day!

Global Technology forging the way

Leading the digitization of our business is the Technology organization made up of innovation specialists who build industry defining tech using the latest innovations and platforms, like AI and edge computing to deliver on the next set of groundbreaking opportunities for the business. We take on technology innovation challenges at an incredible scale, and work across global teams who are always hungry for a challenge! This provides access to compelling career paths for technologists. It’s bonus points when you get to see your family and friends use the tech you build at their favorite McD restaurant.

Job Description:

Sr Manager, Program Management is responsible for overarching management of a program(s)/project(s) with cross functional dependencies and program performance/health. Sr Program Managers have three core proficiencies:

1. Strategic Partners: Lead US program(s)/project(s) and handle critical path for non-tech led program(s)/project(s)

  • Partner with the US Tech governance and intake team to coordinate early-stage projects prior to project manager assignment
  • Proactively find opportunities, risks, and interdependencies to solution cross-functionally

2. Connectors across US Tech and the system: Ensure all program(s)/project(s) are run in a uniform way, becoming ‘COE’ across US Tech

  • Liaise with Product / Deployment Teams and effectively manage collaborators and capacity of PMO team across all programs / projects in the pipeline

3. Outcome-oriented: Deliver high quality day-today project management. support to enable execution of US Tech projects, embedding in project teams while following standardized standard methodologies

  • Own standardized program/project tracking and reporting system to provide transparency into status of in-flight projects for US and Global
  • Communicate key updates to the Portfolio and Strategic Alignment teams within Ops Excellence to supervise program health/progress and craft US Tech narrative

Core responsibilities:

  • Identify collaborators within US, Global and cross functional US teams (e.g., legal, Ops, etc.)
  • Kickoff program(s)/project(s) and establish clear roles and responsibilities/governance
  • Proactively see opportunities, risks, and interdependencies to solution cross-functionally
  • Deliver high quality project management. support to enable execution of US Tech projects, embedding in project teams and follow standardized standard processes
  • Communicate updates to collaborators
  • Maintain open lines of communication with US engineering and deployment teams
  • Assign an unclaimed responsibilities (e.g., delegate vs. own based on clearly established R&R guides)
  • Build required templates and maintain regularly (project plan, RAID log, Dashboard)
  • Build and lead back to green plans with clear owners and due dates
  • Ensure project/program completes vital governance stage gates
  • Break down work into tangible bodies of work with respective owners - clear workstreams
  • Continue to bring team back to scope of program/project - if scope change is in discussion, ensuring accurate alignment with leadership and working team before formally changing scope
  • Initiate and maintain dialogue and regular check-ins between US and Global PMO (EPMO) to maintain alignment on program/project status, providing information on US Tech programs/projects as vital
  • Establish weekly XF team meeting cadences (ceremonies)
  • Establish and leverage escalation matrix and channels
  • Support project manager as needed (if one is assigned to work)
  • Ensure program/project close-out happens and is accurately communicated to key collaborators
  • Prepare leadership meeting materials and drive/facilitate leadership meetings as the need arises (weekly Portfolio meetings)
  • Work directly with Strategic Alignment team to (a) regularly share program/project wins and (b) shape narrative on program success in order to enable Strategic Alignment communications to key collaborators (incl. M-Tech Portfolio leads, US Tech Leadership / Senior Directors)
  • 10+ years of experience program management or equivalent.
  • Proven track record to lead and influence internal and external collaborators.
  • Experience working in a fast paced environment and handle work load independently
  • Ability to quickly shift focus to the needs of the business
  • Thoughtful problem solver and able to explore, document and present solutions to keep business moving forward
  • Phenomenal teammate and connector of people
  • Applies professional principles and business judgment to tackle unique problems or to develop new procedures, process and products
  • Sophisticated knowledge and understanding of standard processes in the industry
  • Educate as a Deep Subject Matter Expert (SME) in process and tools and works to propagate knowledge across teams
  • Experience working with technology projects and programs
  • Ability to build presentations and communicate effectively with executive leaders, both written and verbal
  • Ability to work under tight deadlines prioritizing multiple priorities
  • Budgeting/costing knowledge
  • Proficiency with MS Office, Teams, Confluence, Jira and Smartsheets
  • Solid understanding of a variety of technology solutions
  • Ten years professional working experience required
  • Bachelor’s degree in related field required.
  • Project Management Professional (PMP),Agile Certifications (e.g. PSM, CSM, etc.) or equivalent work experience preferred
Additional Information:

McDonald’s is an equal opportunity employer committed to the diversity of our workforce. We promote an inclusive work environment that creates feel-good moments for everyone. McDonald’s provides reasonable accommodations to qualified individuals with disabilities as part of the application or hiring process or to perform the essential functions of their job. If you need assistance accessing or reading this job posting or otherwise feel you need an accommodation during the application or hiring process, please contact Reasonable accommodations will be determined on a case-by-case basis.

McDonald’s provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to sex, sex stereotyping, pregnancy (including pregnancy, childbirth, and medical conditions related to pregnancy, childbirth, or breastfeeding), race, color, religion, ancestry or national origin, age, disability status, medical condition, marital status, sexual orientation, gender, gender identity, gender expression, transgender status, protected military or veteran status, citizenship status, genetic information, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Nothing in this job posting or description should be construed as an offer or guarantee of employment.

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