Senior Manager- Product Management

Company Description:

McDonald’s is proud to be one of the most recognized brands in the world, with restaurants in over 100 countries that serve 70 million customers daily. We continue to operate from a position of strength. Our updated growth strategy is focused on staying ahead of what our customers want and realizing further growth potential. Our relentless ambition is why McDonald’s remains one of the world’s leading corporations after almost 70 years. Joining McDonald's means thinking big and preparing for a career that can have influence around the world.

At McDonald’s, we see every day as a chance to create positive impact. We lead through our values centered on inclusivity, service, integrity, community and family. From support of Ronald McDonald House Charities to our Youth Opportunity project and sustainability initiatives, our values keep us dedicated to using our scale for good: good for our customers, people, industry and planet. We also offer a broad range of outstanding benefits including a sabbatical program, tuition assistance and flexible work arrangements.

Job Description:

We are seeking a dynamic and experienced Senior Product Manager to help shape the future of the MyMcDonald’s Rewards program by expanding into third-party loyalty partnerships. This role will focus on developing the capabilities that allow customers to earn and burn reward points with third-party global and local brands, driving stronger engagement and loyalty. With already over 150 million 90-day active users in 50+ markets across the globe, we aspire to grow our loyalty program to 250 million 90-day active users by 2027, becoming one of the largest consumer platforms in the world!

As a member of the Global Loyalty & Partnerships Product Team, you will lead the end-to-end development of capabilities that seamlessly integrate third-party reward redemptions into the McDonald’s digital ecosystem. As a product leader, you will own the product vision, strategy, and execution for building the necessary infrastructure to support these partnerships at scale. As a trusted partner and teammate, you’ll advise key stakeholder teams like the Digital Engagement Strategy Team on partnership strategy, partnership evaluation, and selection. You’ll spearhead and lead the rewards program to new heights while collaborating closely with many of McDonald’s global teams, including but not limited to Product, Experience Design, Technology/Engineering, Marketing, Operations, and Strategic Insights. Your work will be critical in ensuring that customers worldwide have a frictionless and rewarding experience earning and redeeming their MyMcDonald’s Rewards points.

If you’re excited about shaping the future of loyalty programs at a global scale and want to build digital experiences that reach millions of customers, we’d love to hear from you!

Note: The ideal candidate will have a strong background in both B2C and B2B product management, with a passion for creating seamless and engaging customer experiences, specifically in Loyalty. This role will report directly to the Director, Product Management (Loyalty & Partnerships).

Key Responsibilities

• Develop and launch the capabilities that allow loyalty customers to redeem points, earn points, and/or access benefits with third-party partners, ensuring seamless customer interactions.
• Design scalable, flexible technical solutions that can be adopted globally while allowing for local market configuration.
• Collaborate with Engineering, Data, and Architecture teams to build an integration framework that makes it easy for partners to onboard.
• Partner with Experience Design and other Product teams to create easy-to-use, customer-facing loyalty partnership experiences within the broader MyMcDonald's Rewards program.
• Work horizontally across teams like Marketing, Operations, and Strategic Insights to ensure partnerships and capabilities align with business goals and customer needs.
• Balance direct ownership of certain initiatives with horizontal collaboration to achieve seamless integration and functionality.
• Advise the Digital Engagement Strategy Team on the strategic and technical feasibility of potential partnerships.
• Define success metrics and implement tracking mechanisms to measure the impact of third-party redemptions on customer engagement and retention.
• Co-develop with relevant partners the governance processes to ensure partnerships meet technical, legal, and brand standards.

Benefits eligible: Yes
Bonus eligible: Yes
Long term incentive eligible: Yes
The expected salary range for this role is $149,260 - $190,310 per year 
The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we may also consider your experience, and other job-related factors.

Qualifications:

• Bachelor's or master's degree or equivalent work experience
• Minimum of 7 years of experience in product management (or 4 years of product experience and 3 years of transferrable relevant experience)
• Strong leadership skills, with the ability to influence and collaborate with cross-functional teams.
• Experience in an agile product management role
• Proven experience leading cross-functional teams and projects.
• Experience at a consumer/retail company preferred.
• Shown experience in digital product management, with a focus on B2C experiences and loyalty programs.
• Experience building customer engagement or loyalty platforms, rewards ecosystems, third-party integrations, and account linking.
• Strong technical understanding of APIs, Loyalty Platforms, CRM systems, data analytics, and mobile app integrations.
• Ability to work across global teams, balancing centralized product development with local market needs.
• Data-driven mindset, with experience using customer insights to inform product decisions.
• Strong cross-functional leadership skills, with a successful history of working closely with Engineering, Experience Design, Marketing, and Business teams.

Cultural Fit:

• Proactive: Confident in taking initiative and driving projects forward.
• Collaborative: Great teammate who can work effectively with cross-functional teams.
• Customer-Centric: Passionate about delivering exceptional customer experiences.
• Adaptable: Comfortable working in a nascent and ambiguous space, with the ability to adapt to changing priorities.
• Innovative: Energized by or thriving in building new things and breaking down complex problems

Additional Information:

Benefits eligible: This position offers health and welfare benefits, a 401(k) plan, adoption assistance program, educational assistance program, flexible ways of working, and time off policies (including sick leave, parental leave, and vacation/PTO). Eligibility requirements apply to some benefits and may depend on job classification and length of employment. 

Bonus eligible: This position is eligible for a bonus, calculated based on individual and company performance.

Long term Incentive eligible: This position is eligible for stock or other equity grants pursuant to McDonald’s long-term incentive plan.

 

McDonald’s is an equal opportunity employer committed to the diversity of our workforce. We promote an inclusive work environment that creates feel-good moments for everyone. McDonald’s provides reasonable accommodations to qualified individuals with disabilities as part of the application or hiring process or to perform the essential functions of their job. If you need assistance accessing or reading this job posting or otherwise feel you need an accommodation during the application or hiring process, please contact mcdhrbenefits@us.mcd.com. Reasonable accommodations will be determined on a case-by-case basis.

McDonald’s provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to sex, sex stereotyping, pregnancy (including pregnancy, childbirth, and medical conditions related to pregnancy, childbirth, or breastfeeding), race, color, religion, ancestry or national origin, age, disability status, medical condition, marital status, sexual orientation, gender, gender identity, gender expression, transgender status, protected military or veteran status, citizenship status, genetic information, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Nothing in this job posting or description should be construed as an offer or guarantee of employment.