Senior Manager - Process Optimization and Standardization

Company Description:

McDonald’s new growth strategy, Accelerating the Arches, encompasses all aspects of our business as the leading global omni-channel restaurant brand. As the consumer landscape shifts, we are using our competitive advantages to further strengthen our brand. One of our core growth strategies is to Double Down on the 3Ds (Delivery, Digital and Drive Thru). McDonald’s will accelerate product innovation so 65M+ customers a day will experience a fast, easy experience, whether at one of our 25,000 and growing Drive Thrus, through McDelivery, dine-in or takeaway.  

Leading this revolution is McDonald’s Customer Experience organization; we are a group of talented people with a multitude of skills who seek to continuously enhance our customers and crew member experience by solving hard problems and building the latest and coolest of capabilities for our digital platforms.  

Job Description:

About archOS: archOS is a multi-year transformational program aimed at standardizing, optimizing, and modernizing our tech stacks and business processes. It supports our Consumer & Restaurant Platforms and serves as an enterprise enabler, laying the foundation for our broader digital ambitions and growth goals. This foundation will enable us to deliver capabilities rapidly in a stable environment and support new initiatives as part of our Digital Engagement Strategy.

Role Overview: This role is part of the MCX - Customer & Commercial function, reporting to the Director - archOS Product Activation, the Senior Manager, Process Optimization and Standardization, is responsible for defining and guiding the standardization steps needed to integrate the multi-tenant Global Mobile App (GMA) and Martech stack into various markets. The candidate will work closely with business stakeholders, including Tech, Product, and market leadership, to establish the business standardization strategy and success metrics.

Primary Responsibilities:

• Define and influence the discovery and standardization steps for adopting the GMA and Martech stack.
• Collaborate with business stakeholders, including Tech, Product, and market leadership.
• Develop and implement the business standardization strategy.
• Establish and measure success metrics for the standardization process.

Core Responsibilities & Accountabilities:

• Support the assessment where and why we need standardization to influence stakeholders to adopt the new standards and processes.
• Understand where change management are most needed in driving standardization and customer-centric culture change.
• Manage and support the discover and definition of the standardization activities and deliverables (eg. Processes)
  • Ensuring best practices, knowledge and standards are followed.
  • Identify opportunities to leverage solutions and drive standardisation.
  • Recognise and communicate areas of opportunity for improvement.
  • Track standardisation KPIs
• Share and communicate lessons learned from each market rollout.
• Stay current with the overall strategic direction of various standardization workflows (i.e. RFM)

Qualifications:

Educational Background

• Bachelor’s degree in Product Management, Computer Science, Business, or a related field.

Professional Experience

• Significant experience in progressively responsible roles related to product management.
• Experience with enterprise-wide technology projects (preferred).

Skills and Abilities

• Ability to work effectively across multiple business functions in a global organization.
• Skilled in gathering and interpreting business and technology requirements.
• Hands-on problem-solving skills with the ability to generate innovative ideas and solutions.
• Strong analytical, problem-solving, and organizational skills.
• Proficient in data manipulation, analysis, and reporting.
• Strong proficiency in PowerPoint and Excel.
• Understanding of and experience with Agile and product-centric methodologies.

Personal Qualities

• Confident and assertive, with the ability to ensure plans are adhered to and expectations are managed.
• Excellent interpersonal, communication, and presentation skills.
• Ability to work under pressure, meet deadlines, and manage multiple tasks simultaneously.

Additional Information:

At McDonald’s we are People from all Walks of Life... 

People are at the heart of everything we do, and they make the McDonald’s experience. We embrace diversity and are committed to creating an inclusive culture that means people can be their best authentic self in our restaurants and offices, which helps us to better serve our customers. We have a strong heritage of diversity and representation within our communities, which we are proud of. The diversity of our people, customers, Franchisees and suppliers gives us strength.

We do not tolerate inequality, injustice or discrimination of any kind.  These are hugely important issues and a brand with our reach and relevance means we have a very meaningful role to play.

We also recognise our responsibility as a large employer to continue being active in our communities, helping to develop skills and drive aspirations that will help people to be more aware of the world of work and more successful within it, whether with McDonald’s or elsewhere."