Senior Manager, PMO (Program Management Office)

Company Description:

McDonald’s growth strategy, Accelerating the Arches, encompasses all aspects of our business as the leading global omni-channel restaurant brand. As the consumer landscape shifts we are using our competitive advantages to further strengthen our brand. One of our core growth strategies is to Double Down on the 3Ds (Delivery, Digital and Drive Thru). McDonald’s will accelerate technology innovation so 65M+ customers a day will experience a fast, easy experience, whether at one of our 25,000 and growing Drive Thrus, through McDelivery, dine-in or takeaway. 

McDonald’s Global Technology is here to power tomorrow’s feel-good moments.  

That’s why you’ll find us at the forefront of transformative technology, exploring new and innovative ways to serve our millions of customers and spread happiness one delicious Hot Fudge Sundae-dipped fry at a time. Using AI, robotics and emerging tech, we’re digitizing the Golden Arches. Combine that with our unparalleled global scale, and we’re reshaping all areas of the business, industry and every community that is home to a McDonald’s restaurant. We face complex tech challenges every day. But that’s where our diverse and talented teams come in. They’re made up of the best and brightest from all over the globe, and they thrive in the space where feel-good meets fast-paced.  

Check out the McDonald’s Global Technology Technical Blog to learn how technology and our global team are directly enabling the Accelerating the Arches strategy. 

Job Description:

The Strategy & Planning team is passionate about strategy formulation and prioritization, strategic and operational planning, program management, and vendor management efforts while building next-gen Total Cost of Ownership capabilities.

The Sr. Manager, Program Management Office (PMO) role reports to the Director, Global Technology, PMO. This role leads and advises projects that are very cross-functional and highly sophisticated using different development methods which often require considerable resources and high levels of functional integration.

Accountabilities & Responsibilities:

Primary Duties:

• Manage project plans, roadmaps and execution to achieve the project goal using various development methods (i.e Agile, Waterfall, etc)
• Manage project changes using appropriate verification techniques to keep the project on track.
• Measure project performance using appropriate tools and techniques to supervise the progress of the project, identify and quantify any variances, perform any required corrective actions, and communicate to all collaborators.
• Align collaborators and team members by ensuring a common understanding of expectations for the project.
• Depending on the development method used for the project, may be responsible for managing / recording detailed customer requirements, constraints, and assumptions with collaborators in order to establish the project deliverables, using requirement-gathering techniques (e.g., planning sessions, brainstorming, focus groups) and the project charter.
• Work to implement approved actions and workarounds to mitigate risks.
• Document high-level risks, assumptions, and constraints using historical data and expert judgment in order to understand project limitations.
• Lead the adoption of key takeaways from project retrospectives.
• Improve team performance by leading, mentoring, training, and presenting effectively. Treat people well.
• Act as a mentor with the adoption of PMO processes and standards.
• Leverage knowledge of and experience with the following:
• Define project roles, responsibilities, methodology, tools and best practices.
• Leverage shared services.
• Provide input on delivery model and best practices.
• Support, lead, or ensure the standardization of processes for implementing projects across all clients, in accordance with best practices related to the SDLC and ADLC.
• Identify and/or elevate ideas for improving the delivery model offer and methodologies.
• Execute short term strategy for function.
• Chips in to the performance of a team by leading all aspects of work of other managers.
• Effect change within a function without direct exercise of command. Can be internal and external and primarily of shared interested.
• Solve difficult problems impacting a team or project; identify ways to improve current customer needs.
• Accountable for managing projects using various development methods (i.e. Waterfall, Agile, etc) with moderate risk. Manages budget and advises activities of the project teams.
• Drives vital charters depending on the project.

Qualifications:

• 6 - 8 years’ experience required: Prior corporate and global project management experience required with 6+ years leading projects.
• Demonstrates as a deep Subject Matter Authority in Project Management process and tools.
• Coaches client team(s) on effective consulting for projects.
• Experience presenting effectively with high levels of management and direct client contact.
• Experience with software methodology development processes (i.e. ADLC, SDLC, Lean).
• Ability to create presentations and write cases for senior leadership.
• Ability to work under tight deadlines managing multiple key business priorities.
• Project budgeting/costing expertise.
• Ability to solve very sophisticated problems and deal with a variety of work situations.
• Strong understanding of a variety of technology solutions.
• Highly experienced with dev/ops principles.
• Motivational leadership skills
• Bachelor’s degree in related field required: Project Management Professional (PMP) preferred; Agile Certifications preferred (e.g. PSM, CSM, etc.) or equivalent work experience preferred.

Additional Information:

McDonald’s is an equal opportunity employer committed to the diversity of our workforce. We promote an inclusive work environment that creates feel-good moments for everyone. McDonald’s provides reasonable accommodations to qualified individuals with disabilities as part of the application or hiring process or to perform the essential functions of their job. If you need assistance accessing or reading this job posting or otherwise feel you need an accommodation during the application or hiring process, please contact mcdhrbenefits@us.mcd.com. Reasonable accommodations will be determined on a case-by-case basis.

McDonald’s provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to sex, sex stereotyping, pregnancy (including pregnancy, childbirth, and medical conditions related to pregnancy, childbirth, or breastfeeding), race, color, religion, ancestry or national origin, age, disability status, medical condition, marital status, sexual orientation, gender, gender identity, gender expression, transgender status, protected military or veteran status, citizenship status, genetic information, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Nothing in this job posting or description should be construed as an offer or guarantee of employment.