Senior Experience Design Lead. Accessibility

Company Description:

McDonald’s is proud to be one of the most recognized brands in the world, with restaurants in over 100 countries that serve 70 million customers daily. We continue to operate from a position of strength. Our updated growth strategy is focused on staying ahead of what our customers want and realizing further growth potential. Our relentless ambition is why McDonald’s remains one of the world’s leading corporations after almost 70 years. Joining McDonald's means thinking big and preparing for a career that can have influence around the world.

At McDonald’s, we see every day as a chance to create positive impact. We lead through our values centered on inclusivity, service, integrity, community and family. From support of Ronald McDonald House Charities to our Youth Opportunity project and sustainability initiatives, our values keep us dedicated to using our scale for good: good for our customers, people, industry and planet. We also offer a broad range of outstanding benefits including a sabbatical program, tuition assistance and flexible work arrangements.

Job Description:

As part of the Global Experience Design team within McDonald’s Customer Experience (MCX), you’ll help us make sure our omnichannel experiences feel good and work great for the greatest number of people around the world.

You’ll design and lead a new program of advocacy, education and systems that empowers our product teams to develop, deliver and deploy best-in-class experiences for customers and crew of all abilities.

You’ll report into the Director of XD Foundations (a group consisting of accessibility, design systems, and UX writing teams) and be a highly cross-disciplinary leader who works closely with product managers, experience designers, and engineers.

Benefits eligible: Yes
Bonus eligible: Yes
Long term incentive eligible: Yes
The expected salary range for this role is $149,260-$190,310
The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we may also consider your experience, and other job-related factors.

Qualifications:

To succeed in this role, you’ll have deep, demonstrable experience in the following areas:

• Elevating the quality of experiences through your industry-leading expertise in inclusive design and global accessibility best practices
• Educating organizations on global accessibility standards, including WCAG and EN 301 549
• Expansive knowledge of experience design and technical implementation across surfaces and tech stacks (including web, iOS, Android and emerging technologies)
• Defining, communicating and documenting how designers and developers can apply standards and best practices to omnichannel experiences at a large-scale enterprise
• Advocating for the importance of accessibility as a value-driver for customers and the business
• Managing complexity and ambiguity at a global scale while leading through influence, at all levels and across all areas of the business
• Significant technical understanding of the opportunities and constraints of modern technologies as they apply to permanent, temporary and situational disabilities

You’ll knock our socks off if you have:

• Led advocacy and education programs for accessibility and inclusive design
• Experience working in design systems built for customers and enterprise users
• Worked for a global brand that designs omnichannel commerce experiences that include the built environment

To have obtained these skills, you likely have closer to a decade or more of experience than a few years, but we encourage you to apply if these abilities match yours. 

Additional Information:

Benefits eligible: This position offers health and welfare benefits, a 401(k) plan, adoption assistance program, educational assistance program, flexible ways of working, and time off policies (including sick leave, parental leave, and vacation/PTO). Eligibility requirements apply to some benefits and may depend on job classification and length of employment. 

Bonus eligible: This position is eligible for a bonus, calculated based on individual and company performance.

Long term Incentive eligible: This position is eligible for stock or other equity grants pursuant to McDonald’s long-term incentive plan.

 

McDonald’s is an equal opportunity employer committed to the diversity of our workforce. We promote an inclusive work environment that creates feel-good moments for everyone. McDonald’s provides reasonable accommodations to qualified individuals with disabilities as part of the application or hiring process or to perform the essential functions of their job. If you need assistance accessing or reading this job posting or otherwise feel you need an accommodation during the application or hiring process, please contact mcdhrbenefits@us.mcd.com. Reasonable accommodations will be determined on a case-by-case basis.

McDonald’s provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to sex, sex stereotyping, pregnancy (including pregnancy, childbirth, and medical conditions related to pregnancy, childbirth, or breastfeeding), race, color, religion, ancestry or national origin, age, disability status, medical condition, marital status, sexual orientation, gender, gender identity, gender expression, transgender status, protected military or veteran status, citizenship status, genetic information, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Nothing in this job posting or description should be construed as an offer or guarantee of employment.