Job Description

Company Description:

McDonald’s is proud to be one of the most recognized brands in the world, with restaurants in over 100 countries that serve 70 million customers daily. We continue to operate from a position of strength. Our updated growth strategy is focused on staying ahead of what our customers want and realizing further growth potential. Our relentless ambition is why McDonald’s remains one of the world’s leading corporations after almost 70 years. Joining McDonald's means thinking big and preparing for a career that can have influence around the world.

At McDonald’s, we see every day as a chance to create positive impact. We lead through our values centered on inclusivity, service, integrity, community and family. From support of Ronald McDonald House Charities to our Youth Opportunity project and sustainability initiatives, our values keep us dedicated to using our scale for good: good for our customers, people, industry and planet. We also offer a broad range of outstanding benefits including a sabbatical program, tuition assistance and flexible work arrangements.

We are enjoying the flexibility of a hybrid work model, in which employees spend part of their week connecting with co-workers in our state-of-the-art headquarters. Located in the booming West Loop of downtown Chicago, it's set up to be a global hub that cultivates collaboration:

  • Take a class at Hamburger University
  • Sample future items in our Test Kitchen
  • Utilize the latest technology to connect with your team around the globe

We are an equal opportunity employer committed to the diversity of our crew members, staff, operators, and suppliers. We promote an inclusive work environment that creates feel-good moments for everyone.

Job Description:

Job Description:

As the Head of Employee Relations Strategy, you will play a pivotal role in defining  strategies, practices, and policies to maintain a harmonious and compliant workplace environment across McDonald’s global enterprise. In partnership, oversee the quality of Employee Relations strategies, ensuring alignment with organizational goals and values.

Essential Duties:

  • Develop Global Employee Relations Strategy: Formulate a comprehensive strategy and approach, including technology platform and tools, for managing employee relations issues at McDonald’s worldwide, fostering a positive work environment and enhancing employee engagement.
  • Compliance and Risk Management: Lead the design and implementation of a robust compliance and risk management strategy, identifying potential risks and implementing proactive measures to mitigate them effectively.
  • Concerns Management and Investigations: Oversee and partner with other investigating teams, to development of a thorough concerns management and investigations strategy, ensuring prompt and equitable resolution of employee grievances, conflicts, and misconduct issues. This will include a global Service Delivery model, with a consistent organization design, performance metrics and operating model(s) across global markets.
  • Leave & Absence Management: Develop global leave & absence policies and procedures, ensuring compliance with relevant employment laws and industry standards while balancing organizational needs and employee well-being.
  • Employee Separations Strategy: Develop policies and procedures for employee separations that uphold legal requirements, organizational values, and employee dignity, while minimizing potential risks.
  • Metrics Monitoring and Analysis: Monitor and evaluate employee relations metrics and trends, analyzing data to derive actionable insights and drive continuous improvement in employee relations strategies and practices.
  • Stakeholder Collaboration: Collaborate closely with internal stakeholders, including the Workplace Investigations Team, Compliance, Global Impact, Global Business Services and Human Resources  to gather input, ensure alignment, and facilitate successful execution of employee relations policies, practices and strategies.
  • Strategic Thinking: Proven ability to think strategically and develop long-term, holistic approaches to complex employee relations challenges.
  • Employee Relations: Demonstrated expertise in employment laws, regulations, and industry best practices related to leave and absence management, employee separation, compliance, risk management, and employee relations.
  • Team Leadership: Success in leading teams and coaching talent to drive top performance. 
  • Labor Relations: Familiarity with labor relations principles and practices, with experience navigating unionized environments preferred.
  • Relationship Management: Strong interpersonal skills and the ability to build and maintain effective relationships with stakeholders at all levels of the organization.
  • Communication: Excellent written and verbal communication skills, with the ability to articulate complex concepts clearly and concisely.
  • Executive Presence: Ability to influence and engage senior leadership, presenting insights and recommendations with confidence and credibility.
  • Conflict Management: Proficiency in conflict resolution techniques, with a track record of managing and resolving employee disputes effectively.
  • Front Line Employee Experience:  Experience setting strategy and policies for hourly front line employees.
Additional Information:

McDonald’s is an equal opportunity employer committed to the diversity of our workforce. We promote an inclusive work environment that creates feel-good moments for everyone. McDonald’s provides reasonable accommodations to qualified individuals with disabilities as part of the application or hiring process or to perform the essential functions of their job. If you need assistance accessing or reading this job posting or otherwise feel you need an accommodation during the application or hiring process, please contact Reasonable accommodations will be determined on a case-by-case basis.

McDonald’s provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to sex, sex stereotyping, pregnancy (including pregnancy, childbirth, and medical conditions related to pregnancy, childbirth, or breastfeeding), race, color, religion, ancestry or national origin, age, disability status, medical condition, marital status, sexual orientation, gender, gender identity, gender expression, transgender status, protected military or veteran status, citizenship status, genetic information, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Nothing in this job posting or description should be construed as an offer or guarantee of employment.

Application Instructions

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