Job Description

Company Description:

McDonald’s Australia is the largest quick service restaurant operation in the country. Fondly known as "Macca's", we are a household name in Australia for over 50 years, we believe that our customers are the heart and soul of everything we do and make it our mission to make every moment count! As an employer of choice winner, working with us means taking pride and having fun along the way, while growing and developing your career in a dynamic and supportive environment. Not only do we offer flexible working arrangements and an attractive staff discount; but we provide an opportunity to work alongside other passionate and talented people every single day.

Job Description:

Could you be our next Registered Training Organisation (RTO) superstar?

We are seeking a highly skilled and motivated individual to join our team as an RTO Trainer and Assessor (RTA) in QLD on a 12month contract. In this exciting role, you will be responsible for facilitating learning that motivates, builds competencies, improves individual’s performance, and contributes to the restaurants results. You will play a key training and development consulting position that will assist in changing behaviour to positively impact on business results. Through a fair and consistent approach to National RTO standards for student enrolment, training delivery and assessment you will assist in ensuring compliance standards are always met and outcomes are aligned with RTO goals.

What can you expect on a day-to-day basis?

Traineeship and Course Enrolment

  • Assists in identifying employees for progression into traineeships
  • Completes all enrolments and relevant traineeship paperwork ensuring accuracy of work
  • Fulfils the role of Trainer and Assessor for participants on all RTO courses
  • Works towards achievements of KPI’s as set by your manager
  • Ensures the development and maintenance of training plans for each participant

Builds Relationships

  • Effectively builds and maintains strong working relationships with Restaurant Workplace Supervisors, Restaurant Managers, Licensees, Operations Consultants and Management Teams
  • Provides regular feedback to optimise participant development
  • Builds relationships with participants that maximise learning potential
  • Provides service and advice to restaurants on traineeships
  • Builds and maintains relationships with local schools, Australian Apprenticeship
  • Support Network and relevant external bodies

Training and Assessment

  • Prepare and conduct relevant orientation sessions, structured training webinars and facilitate structured training support
  • Actively contributes to internal and external audit/validation programs
  • Ensures each participant has access to relevant training tools and resources
  • Completes assessment on each participant and ensures adherence to VET Quality Framework

Personal Development

  • Adhere to National (Standards for RTO’s) & State compliance/government guidelines
  • Stay up to date with the most current and effective employee development approaches
  • Remain current on operational standards, procedures, and resources to enhance the ability to provide leadership and maximise business results
  • Maintain accurate and complete Personnel Competency Matrix
  • Apply professional development activities as required to maintain VET and industry currency

Your keys to success:

  • Clear and confident communicator with strong presentation skills
  • Well-organised and capable of working under tight deadlines
  • Able to provide constructive feedback effectively
  • Passionate in sharing skills and experience to optimise learning outcomes
  • Enthusiastic about training and development of people with a high focus on quality training
  • Capable of working independently with minimal supervision
  • A current driver’s license and access to a vehicle
  • Hold a current working with children check or to complete the process upon request
  • Complete an Appropriate Personnel Declaration
  • Complete a National Criminal Check
  • Hold a Certificate IV in Training and Assessment or attend mandatory class
  • Complete and maintain a Personnel Competencies Matrix
  • Availability to work evening hours to conduct training and assessment
  • Availability to travel to different destinations (sometimes regional), with reasonable and occasional overnight stay to fulfil requirements of the role


  • McDonald’s Restaurant Management Experience
Additional Information:

The Maccas Difference 

  • A fun and vibrant culture packed with a lot of local events
  • Access to hundreds of retail discounts including discounted Macca’s
  • Highly flexible work environment for you to make your schedule work for you
  • Wellbeing initiatives including a 24/7 wellbeing partner for you and your immediate family
  • Ongoing professional development opportunities in line with your career goals and passion

As an equal opportunity employer, we strongly encourage applications from people of all backgrounds, ethnicities, cultures, and experiences. We strive to make every moment through the recruitment process a feel-good moment for everyone. Let us know if we can provide any reasonable accommodations to enable you to participate in the job application and interview process, if you'd like to note your pronouns or have suggestions for how we can improve in this space.  

Please note that part of the recruitment process for the preferred candidate will include background checks including but not limited to, crime check, WWC check and reference checks.

Application Instructions

Please click on the link below to apply for this position. A new window will open and direct you to apply at our corporate careers page. We look forward to hearing from you!

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