RMHC Field Operations Associate Director
McDonald’s is proud to be one of the most recognized brands in the world, with restaurants in over 100 countries that serve 70 million customers daily. As the global leader in the food service industry, our legacy of innovation and hard work continues to drive us.
From drive thru updates to delivery to mobile order and pay, we are innovating quickly and growing. Joining McDonald's means thinking big and preparing for a career that can have influence around the world.
At McDonald’s, we see every day as a chance to create positive impact. We lead through our values centered on inclusivity, service, integrity, community and family. From support of Ronald McDonald House Charities to our Youth Opportunity project and sustainability initiatives, our values keep us dedicated to using our scale for good: good for our customers, people, industry and planet. We also offer a broad range of outstanding benefits including a sabbatical program, tuition assistance and flexible work arrangements - check them out here!
We are enjoying the flexibility of a hybrid work model, in which employees spend part of their week connecting with co-workers in our state-of-the-art headquarters. Located in the booming West Loop of downtown Chicago, it's set up to be a global hub that cultivates collaboration:
- Take a class at Hamburger University
- Sample future items in our Test Kitchen
- Utilize the latest technology to connect with your team around the globe
We are an equal opportunity employer committed to the diversity of our crew members, staff, operators, and suppliers. We promote an inclusive work environment that creates feel-good moments for everyone. We are interested in people who enhance our company culture: Does this role interest you? We encourage you to apply even if you don’t meet every single requirement!
McDonald's Global Impact team is aligned around a mission to make McDonald’s one of the most respected, trusted, and admired brands in the world. We will do this through actions to drive responsible business growth, investments to cultivate community, values-based advocacy, and compelling communications that matter to our customers, our System and our global partners. Read more about our Purpose & Impact here.Job Description:
Ronald McDonald House Charities® (RMHC®), is a non-profit, 501(c)(3) corporation that creates, finds and supports programs that directly improve the health and well-being of children and their families. Through a global network of over 260 Chapters in more than 60 countries and regions, RMHC enables, facilitates and supports family-centered care through three core programs: the Ronald McDonald House®, the Ronald McDonald Family Room® and the Ronald McDonald Care Mobile®. RMHC programs help families with ill or injured children stay together and near leading hospitals and health care services worldwide, ensuring they have access to the medical care their child needs while fully supported and actively involved in their child’s care.
RMHC Field Operations
The RMHC Field Operations Team manages a portfolio of 260 separately incorporated non-profit organizations in over 60 countries and regions - referred to as "Chapters". Currently, this portfolio of Chapters has combined assets of more than $2.8 billion. In addition to financial reserves, these assets include 375+ Ronald McDonald House, 260+ Ronald McDonald Family Room and 42+ Ronald McDonald Care Mobile programs that serve millions of children and their families each year. Each US Associate Director manages a portfolio of approximately 35 Chapters.
As a critical part of the RMHC Global Operations Team, Field Operations expands the Charity's reach and strengthens the global network by working with local Chapters on all aspects of nonprofit management, program development, and operations. This includes responsibility for Chapter & program licensing, program development, capacity building, relationship management, and compliance.
The Associate Director offers assessment, coaching, and guidance to Chapter organizational leadership and their Boards of Directors, ensuring they have the resources and support to ensure organizational excellence.
- Manage process for development and licensing of RMHC programs within a defined geographic area of the world. Process includes medical feasibility studies, organizational evaluation, community assessment, business planning, financial modeling, program design, and brand compliance. Projected growth of the program portfolio throughout the world over the next four years is nearly 800 core programs and will require an additional US$2.5 billion in capital funding and ongoing annual operating costs of US$650,000,000.
- Evaluate Chapter effectiveness and strength. Promote and expand capacity of local Chapters and their programs through nonprofit management and program development guidance, leading local board and staff retreats, ongoing dialogue and utilizing RMHC assessment tools.
- Assure local Chapter organizational and program license compliance with RMHC Operating Standards through Chapter reporting, ongoing communication, site visits, and attendance at RMHC board meetings and various McDonald’s meetings/conventions. Define mitigation strategies to address non-compliance and steward communication and action steps to reach alignment, compliance and successful mission delivery. * Represent RMHC and its global network through engagement with Ministries of Health, Government officials, Hospital Administrators and healthcare providers.
- Provide strategic guidance and management of mergers and acquisitions within the RMHC system
- Collaborate with team members in the evaluation, development and execution of key RMHC Impact Strategy Initiatives. Fully engage in informing and helping to manage the infrastructure of support for the system: specifically, Education and People development for the nearly 5,000 staff and many of the 490,000 volunteers; Environmental Sustainability practices for the 8.5 million square feet of House and Family Rooms; Impact research, Resource development and Technology.
- First point-of-contact for issues management, engaging appropriate RMHC Global team and McDonald’s resources to mitigate and manage risk, both internal and external.
- Leverage and strengthen relationships between McDonald’s Corporation, its employees, franchisees and supplier network and local RMHC Chapters by facilitating discussions and activities that align RMHC support and the McDonald’s business strategy. Strategy and Leadership
- U.S. Associate Directors manage and support the development of U.S. Field Operations Supervisors. Skills and Competencies
- Bachelor’s degree in a related field
- A minimum of ten (10) years in the nonprofit sector; working with/for community based initiatives
- In-depth knowledge of non-profit practices, including board governance, program development and operations.
- Recent experience working with the nonprofit sector, preferred experience working with US non-profit organizations.
- Proven leadership and ability to influence and work with diverse populations.
- Proven ability to develop and implement organizational change and strengthening within a non-profit organization.
- High level of strategic focus and perspective and tactical ability to deliver.
- Ability to navigate, orchestrate, and work through complex issues with a strategic, tactical, and fresh perspective.
- Experience with negotiation and conflict management between individuals across multiple stakeholders/organizations.
- Public speaking, external representation or leadership of an organization or cause.
- Business writing skills: clear and concise
- Regular management reporting, understanding of non-profit financial information
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