Job Description

Company Description:

McDonald’s is proud to be one of the most recognized brands in the world, with restaurants in over 100 countries that serve 70 million customers daily. We continue to operate from a position of strength. Our updated growth strategy is focused on staying ahead of what our customers want and realizing further growth potential. Our relentless ambition is why McDonald’s remains one of the world’s leading corporations after almost 70 years. Joining McDonald's means thinking big and preparing for a career that can have influence around the world.

At McDonald’s, we see every day as a chance to create positive impact. We lead through our values centered on inclusivity, service, integrity, community and family. From support of Ronald McDonald House Charities to our Youth Opportunity project and sustainability initiatives, our values keep us Moffer a broad range of outstanding benefits including a sabbatical program, tuition assistance and flexible work arrangements - check them out here!

We are enjoying the flexibility of a hybrid work model, in which employees spend part of their week connecting with co-workers in our state-of-the-art headquarters. Located in the booming West Loop of downtown Chicago, it's set up to be a global hub that cultivates collaboration:

  • Take a class at Hamburger University
  • Sample future items in our Test Kitchen
  • Utilize the latest technology to connect with your team around the globe

We are an equal opportunity employer committed to the diversity of our crew members, staff, operators, and suppliers. We promote an inclusive work environment that creates feel-good moments for everyone. 

McDonald’s Global Impact Team

McDonald's Global Impact team is aligned around a mission to make McDonald’s one of the most respected, trusted, and admired brands in the world. We will do this through actions to drive responsible business growth, investments to foster community, values-based advocacy, and compelling communications that matter to our customers, our System and our global partners.

Ronald McDonald House Charities (RMHC) is proud to be a part of the McDonald’s Global Impact team.

About RMHC

Ronald McDonald House Charities® (RMHC®), is a non-profit, 501(c)(3) corporation that creates, finds and supports programs that directly improve the health and well-being of children and their families. Through a global network of over 260 Chapters in more than 60 countries and regions, RMHC enables, facilitates and supports family-centered care through three core programs: the Ronald McDonald House®, the Ronald McDonald Family Room® and the Ronald McDonald Care Mobile®. RMHC programs help families with ill or injured children stay together and near leading hospitals and health care services worldwide, ensuring they have access to the medical care their child needs while fully supported and actively involved in their child’s care.


Job Description:

RMHC Field Operations

The RMHC Field Operations Team manages a portfolio of 260 separately incorporated non-profit organizations in over 60 countries and regions - referred to as "Chapters". Currently, this portfolio of Chapters has combined assets of more than $2.8 billion. In addition to financial reserves, these assets include 375+ Ronald McDonald House, 260+ Ronald McDonald Family Room and 42+ Ronald McDonald Care Mobile programs that serve millions of children and their families each year. Each US Associate Director manages a portfolio of approximately 45 Chapters.

Position Purpose

As a critical part of the RMHC Global Operations Team, Field Operations expands the Charity's reach and strengthens the global network by working with local Chapters on all aspects of nonprofit management, program development, and operations. This includes responsibility for Chapter & program licensing, program development, capacity building, relationship management, and compliance.

The Associate Director offers assessment, coaching, and guidance to Chapter organizational leadership and their Boards of Directors, ensuring they have the resources and support to ensure organizational excellence.

Principle Accountabilities

* Manage process for development and licensing of RMHC programs within a defined geographic area of the world. Process includes medical feasibility studies, organizational evaluation, community assessment, business planning, financial modeling, program design, and brand compliance. Projected growth of the program portfolio throughout the world over the next four years is nearly 800 core programs and will require an additional US$2.5 billion in capital funding and ongoing annual operating costs of US$650,000,000.

* Evaluate Chapter effectiveness and strength. Promote and expand capacity of local Chapters and their programs through nonprofit management and program development guidance, leading local board and staff retreats, ongoing dialogue and utilizing RMHC assessment tools.

* Assure local Chapter organizational and program license compliance with RMHC Operating Standards through Chapter reporting, ongoing communication, site visits, and attendance at RMHC board meetings and various McDonald’s meetings/conventions. Define mitigation strategies to address non-compliance and steward communication and action steps to reach alignment, compliance and successful mission delivery. * Represent RMHC and its global network through engagement with Ministries of Health, Government officials, Hospital Administrators and healthcare providers.

* Provide strategic guidance and management of mergers and acquisitions within the RMHC system.


* Convene and facilitate system engagement opportunities for sharing leading practices and change management.

* Collaborate with team members in the evaluation, development and execution of key RMHC Impact Strategy Initiatives. Fully engage in informing and helping to manage the infrastructure of support for the system: specifically, Education and People development for the nearly 5,000 staff and many of the 490,000 volunteers; Environmental Sustainability practices for the 8.5 million square feet of House and Family Rooms; Impact research, Resource development and Technology.

* First point-of-contact for issues management, engaging appropriate RMHC Global team and McDonald’s resources to mitigate and manage risk, both internal and external.

* Collaborate with team members in tracking organizational and external trends; participate in the development of field resources that anticipate or respond to trends within RMHC standards, guidelines and guiding principles.

* Leverage and strengthen relationships between McDonald’s Corporation, its employees, franchisees and supplier network and local RMHC Chapters by facilitating discussions and activities that align RMHC support and the McDonald’s business strategy. Strategy and Leadership

* Drive Change: respond to changes in strategic direction and operating practices and embrace continuous improvement

* Think Strategically and Innovatively: understand, formulate, communicate and implement sound management strategies that are future focused and creative

* Take Ownership: take personal responsibility for meeting commitments and ensuring that results are achieved in a timely manner; comfortable being held accountable

* Value and Respect Others: relate to and work well with a diverse group of people; show cultural and interpersonal sensitivity

* Communicate Effectively: convey thoughts verbally or in writing in an articulate, confident and compelling manner; shows versatility as a communicator in adapting style to suit varied audiences

* Motivation and Tenacity: maintain high levels of drive, enthusiasm, and commitment. Show passion for the job and works well under pressure.

* Learn rapidly: absorb information, knowledge and learning from past experiences, other people and resources; encourage the learning and development of others.

* Lead through influence: Influence leaders across the organization to adopt RMHC Global values, operating practices and framework, and maintain licensing compliance.

* Plan, Schedule and Prioritize: manage time effectively; well organized, flexibly multi-task competing and concurrent priorities.

* Manage day-to-day activities with local Chapters and key stakeholders ensuring adherence to standards, timelines, budgets, effective communication and collaboration.

* Adapt to changing demands and prioritize according to urgency and importance. * Program approvals and organizational assessments by Associate Directors commit RMHC, Inc. funds of up to $15 million annually and local Chapter capital investments of more than $2.5 billion for an average 4-year cycle. People

* Provide leadership point-of-view, build strong relationships and foster teamwork among local Chapters, clinical partners, RMHC colleagues, McDonald's owner/operators, and donors to achieve maximum performance.

* Optimize Team Effectiveness: a ‘team-player’ that works cooperatively with others and acts in ways that support the success of the overall team.

* U.S. Associate Directors manage and support the development of U.S. Field Operations Supervisors. Skills and Competencies

  • Must be fully vaccinated (i.e., at least 2 weeks after last dose) for COVID-19 and, if hired, present proof of vaccination by start date. 
  • Bachelor’s degree in a related field
  • A minimum of ten (10) years in the nonprofit sector; working with/for community based initiatives
  • In-depth knowledge of non-profit practices, including board governance, program development and operations.
  • Recent experience working with the nonprofit sector, preferred experience working with US non-profit organizations.
  • Proven leadership and ability to influence and work with diverse populations.
  • Proven ability to develop and implement organizational change and strengthening within a non-profit organization.
  • High level of strategic focus and perspective and tactical ability to deliver.
  • Ability to navigate, orchestrate, and work through complex issues with a strategic, tactical, and fresh perspective.
  • Experience with negotiation and conflict management between individuals across multiple stakeholders/organizations.
  • Public speaking, external representation or leadership of an organization or cause.
  • Business writing skills: clear and concise
  • Regular management reporting, understanding of non-profit financial information


The position will be based in the United States and will work from the RMHC Global/McDonald’s Corporation offices in Chicago, Illinois. Approximately 30% of the position’s time is spent traveling.

Additional Information:

McDonald’s is committed to providing qualified individuals with disabilities reasonable accommodations to perform the essential functions of their jobs. Additionally, if you (or another applicant of whom you are aware) require assistance accessing or reading this job posting or otherwise seek assistance in the application process, please contact

McDonald’s provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to sex, sex stereotyping, pregnancy (including pregnancy, childbirth, and medical conditions related to pregnancy, childbirth, or breastfeeding), race, color, religion, ancestry or national origin, age, disability status, medical condition, marital status, sexual orientation, gender, gender identity, gender expression, transgender status, protected military or veteran status, citizenship status, genetic information, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Nothing in this job posting or description should be construed as an offer or guarantee of employment.

Application Instructions

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