Restaurant Network Engineer

Company Description:

McDonald’s evolving Accelerating the Arches growth strategy puts our customers and people first, and leverages our competitive advantages to strengthen our brand.  We are recognized on lists like Fortune’s Most Admired Companies and Fast Company’s Most Innovative Companies.

Doubling Down on the 4Ds (Delivery, Digital, Drive Thru, and Development)

Our growth pillars emphasize the important role technology plays as the leading, global omni-channel restaurant brand. Technology enables the organization through digital technology, and improving the customer, crew and employee experience each and every day.

Global Technology forging the way

Leading the digitization of our business is the Technology organization made up of intrapreneurs who build industry defining tech using the latest innovations and platforms, like AI and edge computing to deliver on the next set of cutting-edge opportunities for the business.  At McDonald’s you get to solve technology innovation challenges at an incredible scale, and work across global teams who are always hungry for a challenge. This provides access to exciting career paths for technologists. It’s bonus points when you get to see your family and friends use the tech you build at their favorite McD restaurant.

Check out the Global Technology Technical Blog to learn how technology is directly enabling the Accelerating the Arches strategy.

Job Description:

This opportunity is part of the Global Technology Infrastructure & Operations team (GTIO), where our mission is to deliver modern and relevant technology that supports the way McDonald’s works. We provide best-in-class foundational technology products and services including Global Networking, Cloud, End User Computing, and IT Service Management. It’s our goal to always provide an engaging, relevant, and simple experience for our customers.

Reporting to the Sr. Network Manager, the Network Engineer will be responsible for monitoring network performance, identifying and resolving network issues, and implementing network security measures to protect the organization's data and systems. In addition to technical expertise, the successful candidate will have excellent communication and problem-solving skills, as well as the ability to work well in a team environment.

This is an exciting opportunity for a motivated and talented Network Engineer to take on a key role in the organization's technology team and make a meaningful impact on its operations and success.

Responsibilities:

• Develop, manage and implement a network infrastructure that supports the Restaurant operations, including point-of-sale systems and other business-critical applications
• Manage and maintain Network hardware, such as Routers, Access Points, Switches, and Firewalls
• Troubleshoot, Design, implement, test, deploy and maintain innovative Network solutions to transform service performance, durability, cost, and security
• While embedding with teams, strategize, consult, and prototype alongside other engineers to implement best practices and solutions for applications utilizing the latest Network Technologies
• Drive proof of concepts and conduct technical feasibility studies for business requirements
• Remain up-to-date on emerging technologies and architecture and propose ways to use them in current and upcoming projects
• Strive to provide world-class service to both internal and external customers.
• Effectively communicate project health, risks and issues to the program stakeholders, sponsors and management teams
• Resolve most conflicts between timeline, budget, and scope independently but intuitively escalate complex or consequential issues to senior management
• Identify and direct changes through appropriate review and approval mechanisms. Work well in an agile environment
• Provide urgent support and troubleshooting for our customers outside of regular business hours.

Extensive experience required in the following areas:

• Routing and switching technologies
• Meraki and Juniper L2&3 switch installation, administration, and management
• Meraki and Juniper security appliances configuration, and management
• Meraki and Juniper wireless solutions and access points
• Using Meraki Dashboard and configure Meraki templates
• Using Juniper Mist Dashboard and configure Juniper’s features
• Network Security
• Knowledge of networking protocols such as OSPF, BGP, VTP, TCP/IP, DNS, DHCP, LAN/WAN, and VPN design
• Experience with Palo Alto firewalls
• Experience with Palo Alto Prisma,  cloud-based version

Ideal candidate:

You will be a subject matter expert in many facets of network hardware based on Aruba & Meraki platforms. Strong analytical and troubleshooting skills to critically evaluate information gathered from multiple sources. Ability to manage stakeholder expectations and resolve conflict. Proven experience working in an Agile environment with a Scrum Master, Daily Scrum meetings, Backlogs, Sprints and written Stories and deliverables. Familiar with documentation process and tools, JIRA and Confluence preferred.

Qualifications:

• Bachelor’s degree
• Cisco Professional Level Designation (CCNP Enterprise, CCNP Security, CCNP Data Center, etc.)

Additional Information:

At McDonald’s we are People from all Walks of Life... 

People are at the heart of everything we do, and they make the McDonald’s experience. We embrace diversity and are committed to creating an inclusive culture that means people can be their best authentic self in our restaurants and offices, which helps us to better serve our customers. We have a strong heritage of diversity and representation within our communities, which we are proud of. The diversity of our people, customers, Franchisees and suppliers gives us strength.

We do not tolerate inequality, injustice or discrimination of any kind.  These are hugely important issues and a brand with our reach and relevance means we have a very meaningful role to play.

We also recognise our responsibility as a large employer to continue being active in our communities, helping to develop skills and drive aspirations that will help people to be more aware of the world of work and more successful within it, whether with McDonald’s or elsewhere."