Platform Deployment Manager

Company Description:

About Us

McDonald’s has run its business in the UK since 1974 and currently operates over 1500 restaurants across the UK and Ireland, serving almost four million customers each day. McDonald’s is one of the UK’s largest private sector employers, employing over 170,000 people.

Hybrid Working

This role is based in our East Finchley office working 3 days in the office and 2 days remotely. 

Job Description:

The Opportunity 
In this exciting opportunity you will be responsible for deployment of local software, updates, patches and activating the latest and greatest features for our restaurants from our global restaurant and digital platforms. You will also be accountable for the technology testing strategy and quality assurance process ensuring that testing and deployment is repeatable and ongoing continuous improvement and automation is in place.

What will my accountabilities be?

• Create and establish a routine for delivering accurate and timely updates on team progress and key metrics consistently helping your senior leader stay informed to make data-driven decisions, foster trust and reliability within the leadership structure.
• Ensuring that the team has well-defined goals aligned with the organisation's strategic objectives. Regularly track and review performance metrics to ensure accountability and continuous improvement across the team.
• Accountable for the frequent deployment of new global platform releases into our restaurants, working closely with the LIOM Segment and Global product/platform owners to understand what releases will be available when and ensuring that all new software deployments are planned and sequenced to minimise restaurant disruption.  
• Accountable for liaising with Segment and Global product teams accountable for quality improvements across all global products
• Liaise closely with Change Planning team to share what releases will go live when and therefore the timeline for new features becoming available to the business for activation. 
• Continued focus on engaged collaboration between Service Delivery Leadership, and fast management of incident remediation and deployment planning inclusive of production incident pulse checks.
• Accountable for deployment readiness; ensuring your direct direct reports that are market product owners are managing restaurants & partners to complete necessary checks needed to be performed and completed ahead of any deployment activity.
• Work closely with the Pricing and Promotions Leadership to ensure a streamline approach and support to all future promotional activity is tested end to end and supported through deployment to the estate on all channels.   
• Lead your team in accordance with the company values and develop talent and career progression within the team.  Ensure that succession planning is in place and that there are no key individual dependencies.
• Accountable for communication with restaurants about the status and timing of planned deployments and engagement with Technology Adoption team.
• Confident creation and delivery of presentations to Regional, National, Senior Leadership and Tech Committee groups.
• Accountable for the deployment budget and reporting of spend against plans.

What Team will I be a part?

You will work as part of the Deployment & Testing team which forms part of the wider Technology team for the UK&I and Global business. We are a high energy team, looking for an individual who can add their talent and personality to make us even better.

Who are my customers?

Customers of this role will include:

• Our Franchisees
• Global Technology colleagues in other McDonald’s markets
• Global and Segment product functions.
• Our supplier partners
• Work closely with Change planning for instruction on when to activate specific features
• Work closely with our Innovation and Adoption team on new Tech Hive initiatives for deployment and feature activation sequencing.
• Our restaurant teams of tech seed stores and pilot areas.

Qualifications:

What background do I need to have?

An individual who understands the importance of building relationships across the business, with excellent communication, curiosity and influencing skills will do well in this role.  An attention to detail, an analytical approach and the ability to quickly identify the root cause of issues will be critical to success in the role.

An individual fulfilling this role will be passionate about and demonstrate success in:

• Previous leadership experience deploying product releases into a diverse estate.
• Experience with Jira, Confluence and other defect tracking tools and methodologies 
• Significant experience of leading and developing diverse teams.
• Well versed in communicating and influencing at senior levels.
• Advanced knowledge of software development lifecycle.
• Experience of previous software release management
• Highly efficient in resource planning and tasks assignment with a people first attitude.
• Excellent written/oral communication skills for reports, presentations and tailored communication
• Strong presence and influence and ability to operate effectively at all levels of the business.
• Strong and demonstrated ability to build lasting relationships with key stakeholders.
• Highly proficient IT skills in Word, Excel, PowerPoint, MS Project, Jira & Confluence

Additional Information:

Company Vision and Culture

Our Global vision is to build a better McDonald’s and in the UK and Ireland we are working hard to be the UK & Irelands best-loved restaurant company.

McDonald’s is defined by its culture. Our culture shapes and informs everything we think and everything we do. Our culture influences the way we interact with each other, and how we interact with customers, franchisees and suppliers. Our culture motivates and inspires us to attract and retain great talent, creating positive, energising, exceptional working environment for us all.

Our values drive our culture and shape our beliefs, our priorities and our actions. They influence the decisions we make, how we treat one another and how we show up as a brand to the world.

Serve: We put our customers and our people first
Inclusion: We open our doors to everyone
Integrity: We do the right thing
Community: We are good neighbours
Family: We get better together

At McDonald’s we are People from all Walks of Life... 

People are at the heart of everything we do, and they make the McDonald’s experience. We embrace diversity and are committed to creating an inclusive culture that means people can be their best authentic self in our restaurants and offices, which helps us to better serve our customers. We have a strong heritage of diversity and representation within our communities, which we are proud of. The diversity of our people, customers, Franchisees and suppliers gives us strength.

We do not tolerate inequality, injustice or discrimination of any kind.  These are hugely important issues and a brand with our reach and relevance means we have a very meaningful role to play.

We also recognise our responsibility as a large employer to continue being active in our communities, helping to develop skills and drive aspirations that will help people to be more aware of the world of work and more successful within it, whether with McDonald’s or elsewhere."

#LI-Hybrid