Job Description

Company Description:

McDonald’s is proud to be one of the most recognized brands in the world, with restaurants in over 100 countries that serve 70 million customers daily. We continue to operate from a position of strength. Our updated growth strategy is focused on staying ahead of what our customers want and realizing further growth potential.   Our relentless ambition is why McDonald’s remains one of the world’s leading corporations after almost 70 years. Joining McDonald's means thinking big and preparing for a career that can have influence around the world.

At McDonald’s, we see every day as a chance to create positive impact. We lead through our values centered on inclusivity, service, integrity, community and family. From support of Ronald McDonald House Charities to our Youth Opportunity project and sustainability initiatives, our values keep us dedicated to using our scale for good: good for our customers, people, industry and planet. We also offer a broad range of outstanding benefits including a sabbatical program, tuition assistance and flexible work arrangements.

We are an equal opportunity employer committed to the diversity of our crew members, staff, operators, and suppliers. We promote an inclusive work environment that creates feel-good moments for everyone.

Job Description:

Position Purpose

Implements and executes the McOpCo and US Strategic Plan within an assigned Business Center to deliver the short- and long-term sales and profit results of each restaurant -- through talent development and improved restaurant operations. Provides leadership, coaching and strategic direction to their local McOpCo team to deliver outstanding Quality/Service/Cleanliness (QSC) and customer experience.  Consistently upholds our McDonald's values and demonstrates strong leadership behaviors to build positive business relationships with key customers including the McOpCo Operations Officer, McOpCo Operations Consultants, Restaurant Teams, local Operators, and Customers.  This job will work directly with McDonald’s company-owned restaurants also known as "McOpCo".

Principal Accountabilities

In addition to following McDonald’s policies and procedures, principal accountabilities include, but are not limited to:


  • Champions the McDonald's People Promise by personally demonstrating, reinforcing and following up on the people drivers to gain commitment from McOpCo Ops Consultants, managers and crew:

- Respect and recognition (e.g., reward, and recognition programs)

- Resources to get the job done (e.g., crew and manager schedules, uniforms, crew room, equipment to get job done)

- Values and Leadership behaviors (e.g., adherence to policies and procedures, crew and manager communications, acts on issues raised by crew and managers appropriately, lives up to the Speak Up Culture, drives employee commitment surveys and action plans)

- Competitive Pay and Benefits (e.g., communication and execution of wage and review program for crew, managers, and McOpCo Ops Consultants and performance reviews process)

- Learning, development, and personal growth (e.g., crew orientation, crew training through CDP/Campus, and management training & development through BEST Performance Motivation.)

  • Collaborates with McOpCo Ops Consultants and General Managers to ensure that individual performance targets are established (Specific, Measurable, Attainable, Realistic, Time-bound), performance reviews are conducted on-time and communicated one-on-one, Performance Improvement Plans are implemented (as needed), and performance results are measured and discussed.
  • Facilitates the BEST Performance Motivation process with the McOpCo Ops Consultants.  Assists the Ops Consultants with General Managers Performance & Development Plans, and ensures they are executed at the restaurant level.
  • Mentors high potential individuals and provides input into succession planning process.
  • Ensures staffing targets are set and all restaurants in Business Center are adequately staffed (through quality hiring and retention) to maximize sales potential.
  • Ensures quality hiring process is followed and is responsible for and participates in making final selection decisions on all Salaried employees (GMs/AGMs and McOpCo Ops Consultants) based on business center staffing needs and goals and diversity staffing objectives.
  • Trains and collaborates with McOpCo Ops Consultants to certify all new Shift Running Managers (RTLs) using the Shift Verification Tool.
  • Knows and educates McOpCo Ops Consultants on all appropriate HR policies, applicable laws, security and safety procedures and ensures compliance at the restaurant level.
  • Leverages other available resources to build capability to deliver on the People Promise in the restaurants to achieve desired business results (e.g., HR, Training).
  • Chooses the appropriate consulting approach (e.g., directive, supportive, coaching, collaborative) based on the level of performance of each McOpCo Ops Consultant.

QSC/Sales Building

  • Protects the McDonalds brand by ensuring that our restaurants meet McDonald's QSC operational standards, food safety standards, and applicable laws.
  • Demonstrates Customer-First Service by consistently observing restaurant operations, troubleshooting shift management, taking on-the-spot corrective actions, and recognizing successes.
  • Supports, develops, and requires McOpCo Ops Consultants to teach restaurant leadership teams to execute the 9 restaurant systems (QSC Play book/PACE) that produce consistently high levels of QSC.
  • Ensures that PACE is completed in a rolling 12-month cycle (Business Alignment Sessions, PACE + Check-ins, System Excellence Visits, Certifications, RGR’s).
  • Uses data and analytics to monitor action plan in each restaurant to ensure that the systems are improved and targeted results are achieved.
  • Ensures that restaurants properly execute local store marketing (LSM), national and Business Unit promotions and the execution of new products and processes within the mini market.
  • Represents McOpCo's interest in local Business Unit with Operators (e.g., test products, promotions, equipment, and materials; and provides business case and performance of each test).

Business Results

  • Collaborates with the McOpCo Ops Officer and the McOpCo Ops Consultants to develop the annual business plan for the Business Center.
  • Uses all information resources available (e.g. Restaurant data, PACE, Voice, 800-number, Bottom-Line commitment, QCR, Operations Report, P&L) to identify opportunities and threats to delivering business results and adjusts business plan tactics accordingly.
  • Accountable for creating a positive work environment to optimize business results (increased customer counts, increased sales, increased profits, and outstanding QSC).
  • Verify that all McDonald's standard practices and procedures are met (e.g., cash, security, food safety, pricing).
  • Develops and executes reinvestment plans on an annual basis to include opening new restaurants, re-builds, re-models, equipment purchases, etc.
  • Administers the G&A and Capital Expenses for the Business Center.
  • Leverages all available resources (e.g., Training, HR, Accounting, Finance Team, Business Insights, Marketing, Risk Management, Security) to achieve business plan results.
  • High School Diploma or equivalent required
  • BA/BS Degree preferred
  • Experience working within McOpCo strongly preferred
  • Proven project management implementation skills
  • Strong relationship management skills
  • Proven experience influencing and getting results through others
Additional Information:

McDonald’s is an equal opportunity employer committed to the diversity of our workforce. We promote an inclusive work environment that creates feel-good moments for everyone. McDonald’s provides reasonable accommodations to qualified individuals with disabilities as part of the application or hiring process or to perform the essential functions of their job. If you need assistance accessing or reading this job posting or otherwise feel you need an accommodation during the application or hiring process, please contact Reasonable accommodations will be determined on a case-by-case basis.

McDonald’s provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to sex, sex stereotyping, pregnancy (including pregnancy, childbirth, and medical conditions related to pregnancy, childbirth, or breastfeeding), race, color, religion, ancestry or national origin, age, disability status, medical condition, marital status, sexual orientation, gender, gender identity, gender expression, transgender status, protected military or veteran status, citizenship status, genetic information, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Nothing in this job posting or description should be construed as an offer or guarantee of employment.

Application Instructions

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